Memphis Shower Valve Repair

A tenant was complaining of leaking in her bathroom. Our maintenance man eliminated all of the problems that he was able to handle and then we called Mr. Rooter. They immediately diagnosed the problem and gave us a estimate for fixing the problem. The actual cost was less than the estimate. They did a great job and left the wall in great shape to fix the hole necessary to access the problem.

Showed up promptly; gave estimates on both projects. Finished both and was gone on less than 2 hours. Very courteous and professional.

I used them because they are in my neighborhood. They came over and were very prompt. They took off their shoes when they came in, so they were very respectful of my property, which is something I think highly of. They got to work very quickly. I liked the way they used their time. The estimate was right on target and we haven't had problems since. He gave me a couple of tips on how to use the new kitchen faucet. I was thankful that he gave me tips on how to keep it lasting a long time. I will use them again.

They technician provided me with a quote directly out of their book. I found this kind of odd, since the person on the phone said they could not provide even a rough estimate over the phone, regardless of the level of detail I supplied them. I saw the book, and it was simple. Install a customer-supplied shower/bath valve unit.....$520. They could have told me this over the phone, and nobody would have wasted time with the house call. I promptly declined, and they waived the $69 estimate fee.

I called one day and the lady there said that she would have someone get in touch with me. They did get in touch with me in the next few days. The guy laid out the prices for it. So, I am pleased with them. I described the location of the shower and the access to it. The guy asked me all the questions. The quote was between $350 and $400. They responded and I talked to them over the phone. It has been good so far. I am considering using their services in the future. They have to cut out the tile for that type of work because there is no access from the outside wall of the house. That includes the shower valve itself and replacing it.

Call #1 Dec 2019 The water line that runs from the wall to the back of the toilet in one of the upstairs bathrooms failed, causing a major flood--ceiling caved in, floors ruined, the works. Called Landers out to replace all the lines on all of the toilets (from plastic to metal). He was in my daughter's bathroom for approx 45 seconds. I asked if he changed the line, he said it didn't need it. I asked if it was already a metal one, he said no, it was plastic, but it was fine. I repeated that I wanted them all changed out, and he said it looked new and would be fine. Six days later, that very water line failed, and I had water cascading through the ceiling once again. Since my ceiling was already ripped out and the wood floors ripped up from the previous flood, there was no additional damage, so I let it go as a lesson learned for me--always insist that the job I ask for is completed. Call #2 September 2020 In the middle of a total bathroom remodel, we decided to have the shower valve checked out and possibly replaced, since the tile was already removed and it was exposed. This is obviously above our knowledge base, so my husband wanted to call Landers again. I wasn't sure I wanted them to come back out, but they were so highly recommended to us by 2 other people, so we made the call. I was at work when they arrived, my 21 year old son was home and let them in. My son called me at work to ask where the new valve was. What? The plumber was expecting us to already have a new valve at the house, for them to install. My husband and I are not plumbers. I have no idea what to even look for. Why in the world would I supply a specialty part for installation BEFORE a plumber has even looked at what is going on? The best part? In front of my son, the plumber called the scheduling secretary to tell her we would have to reschedule, because we did not have the part here for them to install. His phone volume was turned all the way up, and her clearly audible reply was "so they're ******** idiots?" Strongly do not recommend.

I used them because they did an excellent job replacing a water heater several years ago. The repairman fixed the leaking shower but incorrectly remounted the shower valve handle. I called and the repairman returned several days later and still did not mount the handle correctly. The valve is a single handle twist left and right for hot and cold. The valve is still 90 degrees off. I have not been contacted by anyone from the company to see how the repair went. I could not be home for either repair. So much for professional service at the cost of 190.00.

I've used Ray Baker Plumbing services for 19 years. I live in an older home and am remodeling a bathroom. When the walls were off, there were several plumbing issues that needed to be addressed before the contractor could proceed. The plumber came out the next day to take care of the issues and promptly returned after the job was completed when leaking was found the next couple of days. Their prices have always seemed reasonable to me. The bit of unprofessionalism was one of the plumbers would smoke in my back yard and throw the butts in my flower bed.

We bought a new dishwasher and had paid to have it installed by the store we bought it from. When they delivered it the guy said they couldn't install it because we didn't have some cut off valve. I didn't know what he was talking about since we currently had a working dishwasher and had no problem with it. Anyway he wouldn't install it without the cut off valve. I called Ken Tyler and he had a man out within an hour to install the valve. No waiting for days or weeks, He came right out. As he has done every time no matter how busy he has been, he has always made the time to show up and help us with our plumbing needs.

The technician was very pleasant but the prices are absolutely out of line! The estimate for just the shower valve install was $1433. I got in touch with my friend who is a master plumber in Minneapolis who said that the cost should be somewhere between $500 and $600. He said that he never judges other contractors' quotes, but that this time it was clear that they are "legitimately trying to screw someone." Obviously, it didn't matter what any of the other estimates were for (but if you're interested, it was $3950 to move the drain and water lines and $1003.60 to install 2 sink faucets) because I am not going to consider this company given my experience. Sad that this is supposed to be one of the outstanding plumbing companies in Memphis and that they have earned commendations from Angie's List. I definitely was interested due to the reviews. Not so much anymore...

DO NOT USE THIS FIRM. I called them to come fix a leak in the wall of a bathroom shower. The "technician" came, more or less on time, actually at the very end of the 3-hour window, and puzzled over the situation for an hour or more. End result: Didn't have the part. Didn't know how long it might take to get the part. Didn't do anything to solve the problem, but he did tell us WE HAD A LEAK in the wall. His only remedy: collect the $196, and leave the water turned off in the house 'til he solved the rest of the great mystery. Oh, and he left us a set of quotes: $2,300 to replace the shower valve, or $600 to replace the cartridge (the source of the leak.) IN THE MEANTIME, I came home, removed the wall plate, removed and repaired the part to stop the water leak, and ordered the part myself. It's available from Amazon, Prime, at $33. DO NOT USE THIS FIRM.

Headed up by Ken and David. All of the installers were efficient, professional, provided excellent quality of work, cleaned up after each session. Special thanks to Jeremy / Jimmy - plumbing and fixing our shower valve leak. Special thanks to Freddy / Eddy - Tile Work. Awesome Work!! Shower and bathroom Floor work was completed in a week. One catch, the Glass door and panel for shower had to be measured after shower tile installation (for accuracy). We waited just over two weeks for shower glass door installation. Added Spa skirt work was done quickly - one day. They stuck to the estimate provided for the work and worked with us on any changes we requested. They were easy to work with and stuck to the planned schedules. Some lack of communication at times. (What time workers were going to arrive in morning, and who to talk to about certain aspects.) Had to ask for receipts for payments made. Since this was our first time dealing with contractors/renovations, we were new at all aspects of it, however. Installation completed without issue. Overall - We are very, very pleased, every day we step into the bathroom. How it should be right? ; ) They will be our first thought to call if we have a need in the future. Thanks J and D.