Recent Review: I had done my homework on comparing siding companies in the Omaha, and even contrasted vinyl against steel. I went with Champion's because they were the manufacturer AND installer, and their attention to detail and quality of product. The one attention to detail was that they miter all of their corners As a single mom, I was looking for whatever discounts I could. The salesperson said he would give me a 20% discount, and made it seem like he was cutting me a special deal. But a couple days later when I was watching a commercial for Champions, the 20% was a discount they were offering everyone, so I felt a little like his "generosity" was a sales job. .I knew it was going to be a "wait" before I received the call with an installation date -- was told they were about 5-8 weeks out on installation. When I received the call for installation I was very excited to get the process started. The first step was to get the materials delivered to my home. It SOUNDED on the phone like the materials would be stacked in the grass on either one side or the other of the driveway (unlike most people, my son and I DO use both sides of our garage to park our vehicles!) but when I came home, the supplies were all stacked on one side of the driveway, blocking my son's side of the garage. And that's where they remained during the whole process -- we had to really maneuver to get around these items. The work crew were VERY hard workers and sadly for them the install was during the hottest weather we've ever had (100+ degree heat!).I was told the install would take between 3-5 days. Work happened the first three days, then all of a sudden the 4th day (the coolest day of the week) I came home from work and the work crew had not touched the house. I kept leaving messages for the installation manager (not very responsive). Eventually the fifth day a different crew showed up and attempted to finish.Getting the completion done was such a run-around. I finally did get a hold of the installation manager, and met him at my house to point out the things that needed to be completed. Flashing was missing under my deck sliding door and the back yard light had been mis-wired and kept blowing fuses.Communication was VERY poor between the installation manager, his crew and me (the customer). I work very early hours, and the original crew showed up unannounced about 8:30 PM (when I am usually heading to bed) trying to fix the yard light, when there was little sunlight left.The back yardlight was never fixed. My son had to consult an electrician: the way the wires were left inside the fixture could have caused a fire! Fortunately, with the electrician's advice, my son was able to properly re-wire the light so that it worked and was safe. A couple times during the installation manager did call me to check and see if the work had been "done." My answer was "no" every time. This may be a given in the construction industry, but only one person on the installation crew spoke broken English: nearly the entire construction crew did not speak a word of English. I believe this was part of the communication problem. Are the only construction workers in Omaha Spanish-speaking? If this is the case, Champions should hire bi-lingual installation managers. I kept providing cold water and tea every hour on the hour to these young men during the main part of the installation. When the construction crew was at the house, they parked diagonally in my driveway: same thing when coming back at night to attempt to repair the back yard light: Seriously? Maybe it's a cultural thing and I was annoyed to boot because it was so late in the evening and virtually no daylight for them to work from. The most annoying thing about this experience is that I had to constantly keep calling to get the job completed, and get it done right. $14,000 is the single biggest investment I've made in my home in the 13 years I've been here, and I expected much better service than I was receiving. It would take anywhere from 24-48 hours to hear back from the installation manager. The receptionist and I were on a first name basis! Finally at the end I asked for the general manager's name, as I had grown weary of the lack of response from the installation manager. Again, no call back, even from the general manager (who I told was in training), but that was the night the original crew "showed up" at 8:30 PM to attempt to fix the yard light, so am guessing that was in response to my call. I had to call to see if/when anyone was going to come back and pick up the leftover materials that were still in the driveway. A single young man came unannounced (luckily my son was home and offered to help him load up the materials). The young man was very grateful for the help, stating he always gets "stuck" picking up materials all by himself so was grateful for my son's assistance. Although the crew did a fairly good job picking up after themselves, there were lots of nails/shards of sharp materials strewn around the foundation. I would recommend that Champions take a large magnet and sweep the worksite before the leave. We're still picking up nails/etc. Then I just got a call this week from the installation manager, asking if everything was done to my satisfaction: I said yes, except for the yard light situation. He asked if I had signed and mailed in my completion form. I said "no" and he asked if the crew had not left the form with me to sign. I said no, they hadn't. Again, he seemed frustrated with the crew and said he'd mail the form out to me, which I finally have in my possession. Again, another example of poor communication. Overall, the quality of the material is wonderful, and my house looks beautiful: the nicest looking one on the block now! However, the process was maddening. No communication, poor communication, not letting me know when the crew was going to show or not show, virtually no returned calls from the installation manager or even the general manager. Even just a quick call back to me saying, "ma'am, I am so sorry the crew didn't show today. I will find out what happened and will give you a call with what I find" would have been appreciated. Just KEEP YOUR CUSTOMER INFORMED -- please.