Indianapolis Pergo Flooring Installation

MY GARAGE, DINING ROOM & KITCHEN WERE LEFT A MESS WITH SAWDUST EVERYWHERE. THERE WAS OBVIOUSLY NO ATTEMPT TO CLEAN IT UP. I FOUND AT LEAST 10 NAILS IN MY CARPETING THAT WERE APPARENTLY USED TO INSTALL TRIM. THE WRONG TRIM PIECES WERE INSTALLED INITIALLY, AND IN SOME PLACES WERE NOT INSTALLED AT ALL. I HAD TO PURCHASE ADDITIONAL MATERIALS, AFTER BEING TOLD BY THE OWNER THAT THE MISTAKE WAS MY FAULT. (HE TOLD ME EXACTLY WHAT TO ORDER). OVERALL, I WAS NOT PLEASED. MAYBE HIS CARPET SERVICE IS BETTER. I WOULD NOT HIRE HIM AGAIN. I WOULD NOT RECOMMEND HIM TO ANYONE. I AM GLAD THE JOB IS FINALLY COMPLETED.

Dave was so helpful in answering all of our questions, and Janice was very polite and considerate when she was taking care of setting everything up for us. This was all set up at the Castleton location, even though the condo is in Greenwood. They took care of everything in a timely manner, and even got the quote to us on Memorial Day. We are in a pretty big hurry, and they were very prompt and their communication was great. We are having them out to install everything as soon as the materials are available. I will update this post when the work is complete. But, so far, so good!!

This is a 3 part story. First to be done was the flooring. Carpet was ripped up and we were told that slab holes and dips needed to be filled in. Next day crew came back and filled in depressions. Day after they came back to lay flooring and discovered that when flooring was delivered 22 boxes were missing. Store could not locate missing boxes and did not initially have a Plan B to replace - since timing was getting critical due to furniture move in date. After calls to other stores and manufacturer a rush order of matching flooring was delivered - day before scheduled furniture moving date - and too late to install that day. Call to Two Guys and a Truck movers delayed furniture one day. Install crew from Home Depot came out and worked their rear ends off to get flooring installed. Extremely professional and worked past normal quitting time to get it done correctly. Job completed. Great install crew. Home Depot made it right. Next was referigerator and microwave. Old were removed and new installed without problems and very professionally. Countertops were next. Again, crew showed up on time and completed work very professionally and ahead of time estimate. Home Depot was not able to discover what happened to missing flooring. But they made it right.

When I ordered the sales person, Paul Howcott called the distribution center to make sure the flooring was there, and he confirmed that they had the amount of flooring that we needed that day. He told me I would have the floor by the middle of the week, that it would take about 3-4 days to get in. I didn't get the order in until about two weeks later, and I didn't even get all of the order, it was just a partial order. Then, two weeks after that I got another part of another partial order, still not getting the complete order. I had to call and call several times, they told me they would give me the rest of the order the following week, and I still didn't get it. Again, two weeks later I got another partial order. Now, its January 14, and the order is still not complete! I have had to visit the store a couple of times to try to talk with someone above the sales person. The sales person refused to give me the owners name and he said there is no otehr person that I could speak to except for him. He said I would have to write a letter to the company to speak with the owner and they would give it to the owner, which we know will not happen. There was also a piece of flooring that we didn't need that we were talked into. I asked if they could then take back that part, he said no all sales are final, but he then said he would refund this back. When I brought the piece back he said he couldn't refund the money but I could get in store credit which I did not want! I don't want to order anything else from them! They refused to make any restitution for the undeliverable pieces that were supposed to be delivered to me.

Horrible, we had to have the flooring replaced 3 times due to it not being done properly leveled before installed. The third time was good until few months ago started having squeaking and boards moving in 3 places we had Keller Interiors which is one of their subcontractors come out to replace 3 areas which we paid $300 for and the boards are not laying down flat they have one side raised up and can trip you. We no longer have but 1 spare piece left and they have now discontinued our flooring. The one edge of the floor is loose and looks like not glue to hold it down and doesn't look attached to the other side and will probably evently break. Absolute total nightmare!

OVERALL GOOD EXPERIENCE. I BOUGHT PERGO LAMINATES FOR MOST OF A MAIN FLOOR WHICH I HAD SOMEONE ELSE INSTALL. SALES STAFF WAS HELPFUL AND MY ANGIE'S LIST COUPON SAVED ME 10%.

EVERYTHING ABOUT THE COMPANY WAS EXCELLENT FROM THE ESTIMATOR TO THE INSTALLERS. IT WAS A BIG JOB AND THEY FINISHED ON TIME SO I COULD MOVE IN TO MY NEW HOUSE AND THERE WERE NO SURPRISES. I WOULD HIGHLY RECOMMEND THEM FOR ALL YOUR FLOORING NEEDS. I WILL CALL THEM AGAIN WHEN IT'S TIME FOR MY BATHROOM FLOORING.

The end product came out nice, but it was a long hard road to get here. Flooring was installed in June and looked great. Took them two days. Within 3 weeks we started to notice "squeaks" is many of the joints in the entry and kitchen. We called the store. They "put a work order in with the installer". Two weeks later we received a call and scheduled a day for the installer to come out a week later. I took the day off work by 2:00pm I still have not seen anyone or been called. Called the store, they had the installer call me. He was in Muncie and didn't show until around 5:00pm. He looked at the floor and said, "it looks like it was installed too tight, and when it expanded, the joints were damaged. He asked if I had any materials, I told him I did not, so he said he would tell the store what he needed and schedule a time to come back...so vacation day three burned on the floor for a 5 minute visit at 5:00pm. Two weeks later, no call received. I called and spoke to Teresa in installed sales at Lowes who said she would need to call the installers and find out what was going on. I told her what they told me, and I signed a piece of paper that said all that. She said she did have that paper, but wasn't sure what they meant. Received a call back from Lowes saying that b/c it was special order flooring, it would take two weeks to get in, and the they would schedule the installers. I told her this was not special order, after arguing with me at first, she did see that this was not special order, and they had it in stock. She told me I should receive a call shortly from the installers to schedule. Another two weeks pass and I received a call from the installers, scheduling another two weeks out. They arrived, replaced what they said was the damaged areas. The installer said it should be OK, but "the floor will always have some squeaks". I knew being on a slab, this should not be the case. Within a week, all the joints were squeaking again, and they never fixed the issues in the kitchen the first time. Vacation day 4 burned. I brought in an independent flooring installer to give me an opinion. He said the flooring was still installed too tight, and the joints were damaged. He also said, on a concrete slab, if the floor is installed correctly, you should never have squeaks. This time I went to the store, went to the customer service desk. I wish I would have taken down the girls name, as every time I go in and try to return something she is VERY rude. She has no customer service skills, and should not be at the customer service desk. I told her my story, and told her the floor was still squeaking. She told me "yeah, laminate floors squeak, I have it in my house and it squeaks. I told her, I didn't care what her house does, and her sales people, as well as an independent contractor told me it should not. Her face became red, and she said "what do you want me to do for you". I said I would like to know what my options are b/c at this point, I am not happy with the install. She called the assistant manager over. I told him my story, he as very nice and said someone would be in touch. Two days later, I received a call from Teresa at Lowes. She said they would send a rep from the manufacturer out to inspect the floor and determine the cause of the squeaks. Three weeks later the manufacturer came. He said he couldn't discuss his findings with us directly, but he would report them to the store. Another two weeks pass, and I receive a call from Teresa. "The manufacturer found that the flooring was installed too tight against the wall, not leaving room for expansion, causing the joints to become damaged." "She needs to work with the manager, and see what they can do for me." Three weeks later, and three phone calls later that I called for an update, I received a call back. They are going to replace the entire floor in the kitchen and entry way. One week later, I received a call from the installers, scheduling for the following week. They showed and replaced the floor. I currently have no more squeaks, and I can now see the gap they were supposed to leave. Day 6 of vacation used for the floor. I hope when the warm summer months return, we won't have any issues again. Long story longer....Lowes did work to make it right..but it was a painful process that I would never go through again.

I contacted David Winscott a couple of weeks ago to see if he could give me an estimate for repairing an area in my kitchen where the Pergo laminate floor had been damaged by a dishwasher leak. It took a couple of calls but he came out with his crew today and had the floor repaired in a bit over an hour. Very pleasant and professional. The floor looks great! He does not try to over sell the job and charge for more than needs to be done--just a good job at a fair price. Thanks so much!!!

I finally had to hire a floor specialist to repair the floor at a cost of about $600. Apparently the floor was installed too tight with not enough space to expand because of the summer humidity. I know of no further recourse since I did not have a contract, and I paid them by check. Obviously I learned an expensive lesson. I wish to make everybody I can aware of this instance as to help insure that Crouse can't keep perpetuating his substandard workmanship and unresponsive customer service. During the past few months, we have dealt with a half dozen different contractors in remodeling our house, bathroom, closets, and kitchen. In every case they proved highly professional and competent, and provided us great customer service. This highlights even more the contrast I had with Crouse and accentuates the difference between competent craftsmen and the poorly performing companies and workers.

The mini-remodel, tiling, and flooring work were the best experience we have ever had with a contractor. Roland was always on time, polite and worked steadly daily until the jobs were completed and cleaned up daily. He even assisted us with a little painting that was not included in his estimate. My wife and I agreed to take up approx. 550 ft of old carpeting and padding in prep of the new flooring to maybe save alittle, but we found out it would have been well worth the money that Roland had estimated to do it. It took us all weekend, and as a courtesy Roland stop by over the weekend to see how we were doing. Truly went out of his way. Both jobs were completed timely without any problems and great conservative use of material. If you ever watched Holmes on Homes on HGTV, Roland is "Holmes" in this area. We have no problems in highly recommending this contractor.

THEY WERE EASY AND NICE TO WORK WITH (SALES/OFFICE STAFF). THE PERGO INSTALLER, KENNY, WAS A PERFECTIONIST. WE DID HAVE TO CALL BACK TO HAVE HIM FINISH MINOR TRANSITION PIECE THOUGH. THE CARPET INSTALLATION WAS BASIC, BUT HAD TO HAVE THEM COME BACK OUT TO CUT BOTTOM OF BATHROOM DOOR SO IT WOULD CLOSE. OVERALL, IT WAS A GOOD EXPERIENCE.

The flooring is gorgeous and my contractor who is doing the installation is very happy with the quality of the flooring. The floors are even prettier than the samples in the floor. Derrick was especially helpful while I was making my choices for the flooring.

My floors are beautiful. My Floors to Your Home sales associate was cery helpful in helping me select my flooring and answered all my questions about the flooring such as floor care and wear. I was debating hardwood versus laminate but went with a high end laminate.

Repaired sub floor from water damage. New flooring and cabinets installed. Walls and ceiling repainted. Very professional and quality workmanship.