We had very mixed experiences with this company. I contacted them a year ago to come to our house monthly to spray for bugs. For the first few months, they came out right on time and were very professional and thorough. Then we decided we wanted a mosquito misting system, and asked them to send someone out to give us an estimate. No one showed up, so we called back and set up another appointment. No one showed up again. The next time they came out to spray for bugs, I complained to the bug spray guy about the two missed appointments. He called the office and let them know how upset I was. Some one from the office called me the next day and set up a third appointment. This time someone came, and gave me an estimate. We set up a date for them to come out and install the system. The installation went very well. The two guys who installed the system were cordial, professional, and they did an excellent job. The mister works great, and we have hardly seen a mosquito in our back yard since. We installed an automatic gate in our driveway in March. I have been giving the code to our yard men and other contractors who need access to our back yard. It wasn't until after the scheduled pest control spray in May that we realized Nature's Pest had not called us for the gate code. How could they spray the perimeter of the house and garage if they couldn't get in to the back yard? We got a call from them on Saturday, June 1st, saying they would be out between 3 and 5 to spray for bugs. We made sure we were home and that our cell phones were on us in case someone called to get the code. We waited, but no one came or called to say why they didn't come. They didn't call or come on Monday either. But on Tuesday, I received a notice that they had charged our credit card for the service. I called them this morning and explained how upset I was. We are often not at home when they come to spray. Who knows how many months we have been paying $70 for them to call and say they would be coming to perform a service that they had no intention of performing? The employee I spoke to apologized and said she would report the problem to the company president and that she would credit my account for the last two months. I cancelled the pest control contract, but I am stuck with this company for the cleaning and maintenance of the mosquito misting system until I can find a more reputable company to to that job for me. I will attempt to spray for bugs myself. I feel very betrayed and angry.