Boston Gazebo Building

This is a proactive and responsive company in all aspects of what they do. The entire experience was pleasant and professional and the team at Terra all stepped up to be responsive and timely in every interaction. We were very impressed with the quality of work they delivered and how hard the team works. Very impressive!

I have been working very closely with the staff at New England Outdoor Sheds & Gazebos, mostly through e-mail correspondence but also via telephone for the delivery and installation of a 10 x 10 cedar pergola. They have been very helpful at helping me choose the right design and materials. They are quick to answer telephone calls and return e-mails. After intensive research, I believe that they offer the best product. The materials are manufactured by the Amish in Pennsylvania using the highest grade cedar and stainless steel hardware. New England Outdoor Sheds & Gazebos also provides free delivery and installation. However, be prepared to wait. It seems that the Amish work on their own schedule and it may be weeks to months before the product is delivered. I placed my order in early August and it is scheduled to be delivered in early October.

Fantastic experience with NE Shed and Gazebo. Jon was always very responsive and helpful. The guys came out on the day scheduled and banged it out in one afternoon. Additionally, I made a last minute decision and Jon's brother came out and took care of it for me a couple weeks later. The quality of the shed is fantastic, it looks like a miniature version of my house. Honestly, from start to finish it was the best experience. I wish all of my dealings with "contractors" went so smoothly.

Ordering my shed on-line was fast! That was excellent and easy! Their on-line shed design tools were amazing. However, once the deal was sealed, they responded to my post installation conserns longer than expected. After the installation, I had some post build quality issues I wanted to discuss. Reeds said they would inspect the shed and get back to me. Steve Carleton, Vice President of Operations for Reeds Ferry reviewed my issues and immediately went into action. . He took the time to validate my concerns. He then followed through until I was satisfied with the results. I am a very demanding customer. Steve understood that from the moment of our first contact. Steve's insistence to understand my concerns, validate and then correct was nothing more than outstanding. He has instilled a new faith for me regarding the integrity of business. Reeds Ferry Shed's customer service, and their commitment to their mission of quality is very commendable and impressive. I shall sum the entire experience as this; A company that recognizes the customer. They succeeded in this area......beyond my expectation. I highly recommend Reeds Ferry to all considering purchasing anything from a small yard shed to one of their incredible Gazebos. Thank you Steve. Henry Stey