.Stanley, the estimator, was punctual, very knowledgeable,courteous and thorough in his inspection of our house. He confirmed we had rats entering, primarily the crawl space through foundation screens damaged by penetration of pipes and Comcast cables, and also a loose fitting crawl space door. He also pointed out entrances under a side garage door, and the possibly through the sides of the overhead garage door. He pointed out a large number of screens under the eves were either damaged or missing; he inspected the attic and confirmed bird entry through the damaged screens. He recommended: replacing all of the screens under the eves with heavy duty types, since most were damaged and the remainder very fragile (original screens in use for 44 years);he also said the foundation screens should be repaired or replaced; cement placed around the sink clean out pipe; build a new crawl space door:attach a metal extender to the side door; and seal the sides of the overhead door. On the schedule day, Bay Area Rodent Solutions repair men Brian, assisted by Julio, called ahead and showed up at the appointed time. We did a quick walk around to inspect and discuss the areas to be repaired. They went to work and indicated the job was finished about 3 hours later. After doing a walk around inspection a number of issues with the repair were apparent. 1) Only the damaged eve screens were replaced, Bryan tried to convince me it wasn't necessary to do the others- even though their inspector (Stanley) had strongly recommended it, and the billing included replacement to all eve screens.2) The crawl space door was trimmed and a barrel bolt installed, as opposed to building a new crawl space door called for in the contract. Brian explained and showed to me that putting hinges on the existing door was not feasible (would not operate properly and couldn't attach the hinges to the stucco wall. Although the door provided a good seal, it could not be removed easily the way it was installed; so we compromised by Bryan attaching a heavy pull handle to aid in removal. 3) There was still some space along the lower edge of the side garage door; Bryan used some additional cement to fill the gap. 4) The sides of the overhead door were not redone as per the contract; Bryan didn't think it was necessary, and at my insistence tried a few ways to seal the gaps. Finally he used some heavy weather stripping intended for the door's bottom, but used along the sides. I think that the job was performed to my satisfaction, but only after some friendly persuasion. Bryan was agreeable to doing the contracted work, but only after the shortcomings were pointed out. In Bryan's favor however, he was always courteous and tried to do the right thing.