I moved from a 2 bed/2 bath apartment in Wheaton, MD to a 2 bed/2 bath apartment Centreville, VA on November 1st. I hired Here & Now Movers and paid my deposit on October 26th. I chose them out of other moving companies because of their proximity to my old apartment, Maya was very responsive, they were available less than a week in advance, and they were the cheapest. Terrible decision, never choose the cheapest of anything, it is NOT worth it. On October 25th, I emailed Maya (along with many other moving companies) asking for a quote. Maya asked "what is the size of [my] move (how many bedrooms)?" I responded with an estimate stating, "I am moving from a two bedroom/two bath apartment to a two bedroom/two bath apartment. One bed Queen sized bed, one couch with an ottoman, two recliners, one wardrobe, three tvs and about 15 or so boxes." Maya responded, "If these are the only items to be moved, we can schedule a 2-man crew at $109/hour." She additionally noted the prices and told me that they were available on November 1st. I responded, "I forgot to include that there will also be a bar table with 4 bar chairs, a floor lamp, and a few cubed shelves." - this was not meant to be an inventory list, but to give her an idea of what I was moving. I had not finished packing yet and I detrimentally relied on her to let me know what type of crew was needed. I originally planned to hire a 3- or 4-man crew until she stated that a 2-man crew would suffice. On the day of the move, Alex and Vlad arrived. Alex was nice, very talkative. Vlad was very quick and proficient disassembling and reassembling furniture. We had a few difficulties with the old apartment as the elevator was inoperable. However, this delay should not have turned a 5/6 hour move into an 11 hour move. Around 8pm, Maya called me to ask how things were going, but before I responded, she noted that my "inventory list" was wrong and this should have been a 3-man job. I also noticed this was around the time that Alex and Vlad began to move a little quicker. I don't understand why the movers could not ascertain that this was a job for a 3-man crew when they arrived at 11am. Or if they did, why was this not communicated to me? Had it been communicated, I could have changed courses or move more things myself. Actually, Alex was telling me how organized everything was and telling me the opposite of what Maya was telling me on the phone at 8 pm. Second, I don't understand the reason for that call at 8pm. At this point, the movers were already here and wrapping up. I don't understand why she would call me as it truly just irritated me. At the end of the move, we spoke with Maya and she kept cutting me off. She was not nice and not accommodating or understanding at all. She did not offer any discount or even own up to her mistake. She kept citing to my old apartment being the cause for the delay (which is true, but ONLY in part), and also noting that I provided an inventory list that was inaccurate. As aforementioned, I did not provide an inventory list. I provided a general list of what the movers would be moving. Other moving companies were so much more professional and provided an actual inventory list for me to fill out if I were to hire them. She said that I said that I was moving from and to a two-bedroom apartment but provided inventory for a one bedroom apartment. Our second bedroom is an entertainment room and has the two recliner couches and if there was any confusion on her end, why did she not ask me additional questions as she is the professional in this situation? I completely and utterly regret hiring this moving company and I suggest you do not do so. It is not worth it. Try MAT Movers or Global Moving Systems - unfortunately, they were not available on November 1st, they booked up quickly and that was my mistake for waiting so long to finalize the moving company. There were also chips in my bedroom furniture and the cubes that are small but definitely worth mentioning so you do not hire them.