We bought our house last summer knowing the roof would likely need replaced in the near future. Unfortunately, that came quicker than we had hoped. We talked to three companies, including Augustine, and Augustine was definitely the best. They were never sales-pitchy, and even though the initial inspector was running late and didn't quite make the time window, he did communicate and made it out. He was respectful of our time, as well. Our flat roof needed to be completely replaced, and while Augustine's prices weren't the cheapest of our three companies, they offered a lot more and were willing to work to fit our budget. They put up with our constant questions and our changing minds with professionalism and grace. We had impossibly bad timing with weather as we started this in the middle of winter, so our installation date needed to be moved three different times (it has to be above a certain temperature and clear weather for the duration of the installation). Once it actually was nice enough to install the roof, the crew was able to finish in less than two days even though it was originally estimated to take up to three days. the crew cleaned up after each day, and our back porch was actually cleaner after they left than before they showed up. There were a few instances throughout the process where it was difficult to get in touch with someone at Augustine. I had to call a few times or send a few emails, but someone always eventually got back to me. This didn't hinder the project significantly in any way. Overall, Bill and his team are excellent, and we're very happy to have a roof that won't leak.