Frequently Asked Questions

We use advanced technology to keep payment information secure. Meta Pay is protected with:

• Anti-fraud technology that monitors purchases on Meta Pay’s systems to detect unauthorized activity.

• Payment card numbers are securely stored, encrypted and stored separately from your profile data.

• Notifications that alert you if Meta Pay detects unusual activity.

• An option to create a PIN or use the fingerprint or face ID on your device for additional security when sending money or making a payment. Facebook does not receive or store your device’s biometric information.

When making a payment with Meta Pay, you may be required to set up a PIN (PIN is mandatory in some use cases) by selecting a 4-digit numeric pass code. For some devices, you can also use biometrics for an extra layer of security.

You can also set up a Meta Pay PIN and make it a requirement for sending payments by going to Orders and payments settings. As part of our commitment to security, we may require Meta Pay PIN verification when certain types of transactions appear as unusual activity. On some devices you can use the fingerprint or face ID to secure individual payments.

Meta Pay can be set up by logging into at least one of our apps - Facebook, Instagram or Messenger. Then, enter your payment card or account information. When Meta Pay is set up on Facebook and Messenger, people can connect Meta Pay across Instagram without having to re-enter their payment information.

Meta Pay can be used on Facebook, Instagram, Messenger, and in participating online stores.

• On Facebook, you can use Meta Pay to shop, donate, buy tickets for events, or games.

• On Instagram, you can use Meta Pay to shop or make donations to charitable or personal fundraisers.

• On Messenger, you can use Meta Pay to send money to friends and family in the United States.

• When online stores have Meta Pay enabled, you can shop the products and services you love, and check out faster with your saved credentials.

Meta Pay may not be available in all payment use cases on Facebook, Instagram and Messenger. We are continuing to build out functionality so that more people in more places can use Meta Pay across our apps. Check back here for updates.

You can start using Meta Pay with just a few taps, while you’re in the checkout process on Facebook or Instagram, or paying friends and family on Messenger. You can also update your Meta Pay details, including adding the payment method of your choice, directly through its settings:

1. Navigate to the Orders and payments settings

2. Add your preferred payment method

3. The next time you make a payment on our apps or third-party websites, simply use Meta Pay

You can connect Meta Pay across apps when you set up Meta Pay on Facebook or Messenger. Add your preferred payment once, then connect Meta Pay across Instagram without having to re-enter your information each time.

• To connect Meta Pay in the Facebook app: Go to Settings > Orders and payments > Manage payment Info

• To connect Meta Pay in the Instagram app: Go to Menu > Orders and payments > Manage payment Info

To keep your information secure, your debit and credit card numbers are encrypted for safe and secure storage. For your protection, the seller won't be able to see your debit or credit card number.

With Meta Pay, you can create a PIN or use your device's face or fingerprint recognition to confirm payments. Learn how to set up a PIN for Meta Pay.

For transactions you make with Meta Pay, you’ll receive payment confirmation details in an email. If you see a transaction you don’t recognize, please contact your bank or financial institution.

Your Meta Pay activity, such as payments or purchases, won’t appear on your profile or on your News Feed. Only you can see your payment and transaction history within Orders and payments settings.

Sellers will receive information needed to support the transaction, including your contact, shipping, and order information. For your protection, the seller won't be able to see your debit or credit card number. Learn more about what information is shared with sellers.

Meta will receive your Meta Pay order information and may use the data as outlined in our Data Policy. This includes showing your transaction information in your Orders and payments settings. The actions you take with Meta Pay can be used for purposes such as to serve you more relevant content, provide customer support, and promote safety and integrity (example: to investigate violations of our policies). The payment card numbers you provide won’t be shared with anyone for marketing purposes, used to personalize your experience nor inform the ads you see without your consent. Learn more about what Meta Pay does with your payment information.

You’ll receive an email confirmation for transactions you make with Meta Pay. You can also find transaction history in your Orders and payments settings. The seller will provide order details, including updates on the status of your order.

If you have questions about an order you placed in an online store using Meta Pay, please contact the seller directly for support.

To contact the seller about your order:

1. Go to your Orders and payments.

2. Select the order you need help with.

3. Tap Get Help, then tap Contact Seller.

If you see a transaction you don’t recognize, please contact your bank or financial institution.

You can contact Meta for support with payment-related issues, such as questions about the payment method you used to complete the transaction or updating your payment method.

To contact Meta:

1. Go to your Orders and payments.

2. Select the order you need help with.

3. Tap Get Help, then tap Contact Meta.

4. Select Live Chat with Us or Email Us.

Meta Pay is Meta’s payments technology. Your Facebook app login information helps us verify your identity when making a purchase with Meta Pay. If you already have Meta Pay set up, we’ll sync your payment, shipping and contact info so you don’t have to enter them manually.

Purchases made through third-party sites, local pickups, Messenger transactions, or through other messaging services don't qualify for Purchase Protection. Learn more about how Purchase Protection works on Facebook.

To return something you purchased from an online store using Meta Pay, please contact the seller directly.

On the Facebook menu, tap Shop. Meta Pay is available to use with merchants selling on Facebook. These merchants will show a message: Secure checkout on Facebook.

You can donate from a person’s post or directly from a Facebook fundraiser or a charitable organization’s page on Facebook:

1. Tap Donate on the post.

2. Enter the amount you'd like to donate

3. Select a payment method or enter your payment account information.

4. Tap Donate.

To make an in-game purchase, pay for Stars or fan subscriptions:

Purchasing on a desktop

1. Select Add New Card to add your credit or debit card to Meta Pay

2. You'll then be prompted to enter your payment method

3. Click Buy to complete

Purchasing on a mobile device

• You can use a credit or debit card connected to your Apple or Google Play Store account as a payment method. Keep in mind, you will not be able to update your payment settings through Meta Pay. Please visit the Apple or Google Play Store directly to update your payment method or account settings. We are working to bring Meta Pay to more experiences overtime.

To connect Meta Pay to Instagram, you must first set up Meta Pay on Facebook or Messenger, then connect your payment info within Meta Pay settings:

• In the Facebook app: Go to Settings > Meta Pay > Connect Meta Payment Info

• In the Instagram app: Go to Menu > Orders and Payments > Connect Meta Payment Info

When requesting money from multiple friends, you can either split the request evenly or request different amounts from each person. To send and receive money each person in the group chat needs to have an accepted payment method linked to their account.

To pay friends who requested money from you in a group chat:

1. Open your Messenger app.

2. Open the group chat you received a payment request in.

3. Tap Pay below Payment Pending.

4. Tap Pay, then tap Confirm [dollar amount] Payment.

5. If you created a Meta Pay PIN, enter it to confirm your payment.

To request money from friends in a group chat:

1. Open your Messenger app.

2. Start a group chat with the friends you want to request money from.

3. Tap

   

   at the bottom of the chat, then tap

   

   .

4. Tap Get Started.

5. Select one or multiple friends you want to request money from, then tap Next.

6. Enter the total amount you want to request. Note: The total amount will automatically split evenly between each person you selected, but you can tap next to each person’s name and request different amounts.

7. Below the total amount, add a note explaining what the payment is for. Tap Review in the top right, then tap Confirm request.

8. You can also split payments with friends from your Messenger settings. On your Meta Pay screen, tap Split Payments and follow the on-screen instructions.

For more information, visit our Help Center.

When requesting money from multiple friends, you can either split the request evenly or request different amounts from each person. To send and receive money each person in the group chat needs to have an accepted payment method linked to their account.

To pay friends who requested money from you in a group chat:

1. Open your Messenger app.

2. Open the group chat you received a payment request in.

3. Tap Pay below Payment Pending.

4. Tap Pay, then tap Confirm [dollar amount] Payment.

5. If you created a Meta Pay PIN, enter it to confirm your payment.

To request money from friends in a group chat:

1. Open your Messenger app.

2. Start a group chat with the friends you want to request money from.

3. Tap

   

   at the bottom of the chat, then tap

   

   .

4. Tap Get Started.

5. Select one or multiple friends you want to request money from, then tap Next.

6. Enter the total amount you want to request. Note: The total amount will automatically split evenly between each person you selected, but you can tap next to each person’s name and request different amounts.

7. Below the total amount, add a note explaining what the payment is for.

8. Tap Review in the top right, then tap Confirm request.

You can also split payments with friends from your Messenger settings. On your Meta Pay screen, tap Split Payments and follow the on-screen instructions.

For more information, visit our Help Center.

No, Facebook won't charge you to send or receive money in Messenger. This feature is free for everyone to send money to friends and family.

Once you've added a payment method to your account, money is transferred right away, but your bank may take up to 3 business days to make it available to you. If you've received money but it hasn't appeared in your account after 3-5 business days, try contacting your bank by calling the number on the back of your payment card or reaching out to PayPal support.

You can send or receive money in Messenger using a bank-issued Visa or Mastercard debit card or PayPal account.

Visit the Messenger Help Center for more information.

Meta Pay is available to businesses through Facebook Shops and Marketplace. Outside of Meta technologies, Meta Pay is available to US based Shopify businesses. Please sign up if you are interested in accepting Meta Pay and we’ll be sure to keep you posted on product updates and availability.

There is no additional cost to businesses for accepting Meta Pay. Customers will also not be charged for using Meta Pay. Meta Pay, similar to other payment methods, will be managed by your existing payment processor.

Customers can load their preferred credit or debit card to Meta Pay. Additional payment methods will be added over time.

Meta Pay uses encryption to safely and securely store people’s payment card numbers.

When people use Meta Pay, Meta collects information about the purchase such as the transaction date, billing, shipping and contact details to use for purposes such as to process a payment, to protect against loss, and for legal compliance. Payment card numbers that people provide will not be used to personalize their experience or inform the ads they see. And, people’s activity, like payments or purchases will not be shared with their friends or to their profile or feed, unless they choose to share it themselves. To learn more about our commitments to protecting user privacy, read this Privacy Matters post.

Businesses will receive information needed to support the transaction, including customer contact, shipping and order information. For your protection, the business won't be able to see your debit or credit card number.