40%
Reduction in service costs
60%
Peer-to-peer support
10%
Increase in organic traffic
Improve customer experience while reducing support costs
Enjoy all the benefits of an enterprise grade community platform: advanced moderator workflows, rich content, CRM integrations and backend systems.
Drastically increase customer self-service
Identify the best answers from expert customers. Store them in a dynamic and growing knowledge base so customers can easily find answers and you never have to respond to the same question twice.
Create a trustworthy, user-generated knowledge base that's always up to date
You’ll be surprised how many customers contribute outstanding tips and how-tos — sometimes even better than your own team.
One SaaS platform that seamlessly matches your brand
Our platform is easily configurable and automatically updates so there are no hidden development costs. We even provide answers to over 40% of incoming support questions, right out of the box.
With a little help from us, T-mobile now runs the largest telecoms community in the Netherlands. Over 40% of all support requests are handled on their community.
$4.3M savings each year through peer-to-peer support
65% of all queries answered by other customers
2.8M questions answered annually
Build the complete customer picture: Sync and combine community data with business data in Salesforce
Streamline your customer support workflow: Escalate tickets and search community content with Zendesk
Unlock richer community reporting with Google Analytics
Our integrations don't stop there—combine your community with your favorite tools from Slack to Zapier to Jira and many more...
For an online brand like Simyo, it's vital to provide service through an online platform. We achieved a tangible ROI through a reduction of calls and more customers are being served through the community than through other, more expensive, service channels.
Onno van der Poel
For years inSided has helped telecoms companies reduce service costs and enhance the customer experience. Here's how we've helped: