I have used Limpio for approximately four months. During my so called deep cleaning, I didn?t receive a deep cleaning and many regular items were not cleaned. Two people were sent and the older one was obviously upset and rude because she wanted to use her own cleaning items when I had requested my cleaning be done with my own supplies. In addition, she did not like taking any instructions from me. It?s impossible to use my cleaning items without some direction. She verbally stated her displeasure with using a real mop and said it was ?too much work? because she wanted to use her mop; which would result in her having to come back and redo the floor because the Swiffer type mop does not perform well on my tile floor. During the same visit the team refused to clean my son?s bedroom. My son is autistic and because they don?t understand what that means they refused to clean his room. They here about to leave and I had to demand that they clean his room. The younger person was outside on the phone while they didn?t finish cleaning my house. Absolutely nothing occurred including any actions from my autistic son during their visit nor was there anything different with my son?s room. Unfortunately, the owner Brenda lacks business skills and professionalism and takes it personal if you are not 100% satisfied with the work. Although they tell you to let them know if you have problems they don?t mean it and will turn on you if you complain. When I first contacted Brenda, I informed her I needed the team to start at 8:00am. She agreed to the 8am start time and has advertisement states her business hours starting at ?7am? and the truth is they don?t start until after 9am. On the first visit when her team was not there by 8;30am, I called Brenda. She then stated they would be there by 9am although she had agreed to 8:00. Since my second visit, she sent a different team who comes after nine when they get ready. While time may not be important to some, I need them to be prompt due to my son?s schedule. On one visit the team didn?t arrive until 9:20am. It was crucial they be there on time because I need them to clean a certain area before I get my son up and get him ready. It takes additional time to get him up when people are in the house. Brenda miscommunicated to her people that I needed them to hurry up and get finish early; which is not what I needed. I needed them to get there on time, clean the bathroom and bedroom so that I could get him up and cleaned up. At no time did I communicate to Brenda that I needed them to finish early nor did I need them to rush and get finished early. I specifically told her I needed to have them there on time at 9am; which is want she agreed to. They rushed through the cleaning, finished over an hour early and didn?t do a good job. How dare I complain yet again! My normal crew included three people. Maybe it?s just me; however, what a poor business decision to send three people on a job when the customer needs to communicate with them regularly and none of the three people speak or understand English; which was a major challenge. During my last cleaning before the holidays, two of the normal staff was out and a different person was sent. The quality of the cleaning greatly diminished. My answer is you are to pay the company to do the job regardless of whether or not they do the job. It?s really sad that they get upset when actually they are at fault. When I called Brenda she never returned my calls. She is Very Unprofessional!