Experience started in March with an "All-in" quote, right down to the painting. It was a new kitchen, sunroom extension. The builder came across as a nice genuine guy but quickly things went bad. He deviated off plan with the drains, which Building Control would not pass as they could not get at them, a 90 degree bend under my sub floor with no inspection chamber. Alarm bells should have rang then but he was a very convincing liar. Things got worse when he again deviated off plan with the structural engineers design for a steel to carry the hipped roof. He said he'd liaise with the sturctural engineer, but never did. Again, Building control could not pass. At the end of July he said he was going to sort the roof and drains, but needed a further amount of money for the windows to be ordered. To cut to the chase, he received that money and shortly afterwards left site for another Project, lied about his whereabouts and now refuses to come back to rectify things, return the money for the windows and has the cheek to say i owe him money. I am now in the position where i've lost quite a considerable amount of money and am engaging a new builder to remove and rectify the roof, and also sort my sewers.
Date of experience: 09 September 2022