Dell Rewards

Dell Rewards FAQ

What is the Dell Rewards Program for Consumers?

Dell Rewards is Dell’s free Loyalty Program for US Consumer customers. When you join Dell Rewards and purchase items as a member, you’ll enjoy free expedited delivery on eligible purchases, and Rewards worth up to 3% of your paid purchase (excludes taxes and shipping) when you purchase $800 in products in a 12-month period, or 3% back in rewards on purchases financed with a Dell Preferred Account^, which is redeemable toward future purchases. $50 in bonus rewards for Dell Rewards Members who open a new Dell Preferred Account (DPA) on or after July 31, 2021. DPA rewards subject to change without notice.

How do I enroll in Dell Rewards?

Becoming a Dell Rewards member is easy!

• Simply tell your phone or chat rep that you would like to join, or
• Visit Dell.com/rewards and click “register now” to create a new My Account and register for rewards.
• Already have a Dell.com My Account? Simply opt-in to Rewards when you’re logged in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder.

How much does it cost to become a Dell Rewards Member?

There is no fee to join and no ongoing membership fee.

Is Dell Rewards the same as “My Account” on Dell.com?

No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".

When do I earn rewards?

Starting March 11, 2019 you will receive 3% back in rewards when you purchase $800 in products in a 12-month period. Rewards earned prior to the $800 will be issued but remain in pending status for 12-months or until the $800 threshold is reached. Pending rewards are issued but not redeemable until made “active”.

What are pending rewards?

Pending rewards are rewards issued but not yet active (redeemable). In most cases this is the result of not yet having met the $800 reward threshold and pending rewards will become active once the threshold is met.

How does Dell Rewards* differ from Dell Preferred Account?^

Your Rewards account is a loyalty membership with Dell, which gives you access to free expedited delivery on eligible purchases and up to 3% back (excludes taxes and shipping) in the form of Rewards when you purchase $800 in products in a 12-month period.

Dell Preferred Account is a revolving line of credit that gives you more purchasing power and access to world-class technology. Access exclusive offers, insider sales and a monthly payment that fits within your budget. $50 in bonus rewards for Dell Rewards Members who open a new Dell Preferred Account (DPA) on or after July 31, 2021. $50 bonus rewards typically issued within 30 business days after DPA open date. Earn 3% back in rewards on DPA purchases. DPA rewards subject to change without notice.

When can I start using my benefits?

Benefits apply to eligible purchases made with or after your registration into the Dell Rewards program. Log in to your Dell Rewards enabled “My Account” prior to check out to receive the ability to upgrade to free expedited delivery on eligible items. You must be logged into your My Account when completing your purchase in order to earn Rewards. Rewards post to your Dell.com My Account typically within 30 business days after your order’s ship date. $50 in bonus rewards when you open a Dell Preferred Account will post to your Dell.com My Account typically within 30 business days after your Dell Preferred Account open date. 3% rewards cannot be used until $800 spend threshold is met. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.

How do I apply my Dell Rewards benefits?

After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select “expedited delivery”, and Rewards will be earned on your order. You must be logged into your My Account when checking out in order to receive the free expedited shipping benefit and Rewards on eligible purchases. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Rewards enabled My Account, and your agent can assist with applying your benefits at checkout.

If I use a prepaid Gift Card for a purchase, do I earn Rewards worth 3% of my purchase?

Yes, you get up to 3% back in rewards* on the order subtotal (excluding taxes and shipping) when you purchase $800 in products in a 12-month period on any eligible purchases you make as a Dell Rewards member.

Are my Rewards calculated pre or post tax?

Your reward value is based on subtotal, excluding taxes and shipping.

What kind of orders do not receive Rewards?

Certain payment methods and order types do not earn Rewards. Payment methods ineligible to earn Rewards include redeemed Rewards and Promo eGift Cards. Exchange and concession orders may not be eligible.

What if I pay for my order with multiple payment methods?

Rewards are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend $100 and pay $50 with a credit card, and $50 in Rewards, you will earn up to 3% in Rewards on the $50 paid with the credit card (=$1.50) when you purchase $800 in products in a 12-month period and 0% on the $50 paid with Rewards (=$0.00). That’s a total of up to $1.50 Rewards.

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

To use your Rewards for a purchase amount greater than your available Rewards balance, you may pay the remaining amount with any credit card accepted by Dell. Rewards may also be used in combination with your Dell Preferred Account, but may not be combined with Dell Business Credit or Dell Lease.

Are there any exclusions/exceptions for earning Rewards?

Rewards are only earned on eligible purchases made through the US Consumer, Member Purchase Program, and Small Business segments. Purchases made outside of these business segments will not earn Rewards, and rewards may vary by segment. Total rewards earned may not exceed $2,000 within a 3-month period. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Outlet purchases do not qualify for rewards. Dell reserves the right to alter and modify benefits and exclusions at any time.

Will I earn Rewards on Dell Outlet purchases?

No. Dell Outlet orders are not eligible to earn Rewards.

When/how do I get my rewards after I purchase as a new Dell Rewards Member?

Rewards post to your Dell Rewards-enabled My Account typically within 30 business days after your order’s ship date.  $50 in bonus rewards will post to your Dell.com My Account typically within 30 business days after your Dell Preferred Account open date. 3% rewards cannot be used until $800 spend threshold is met. Rewards expire 90 days from date of issuance. Rewards may be used once they are available in your My Account.  Rewards cannot be redeemed the same day you make your initial purchase. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available. If you believe that you are missing Rewards for an order you placed, please call 800-695-8133.

Will my Rewards expire?

Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.

My Rewards are available. How do I redeem them?

Redeem your Rewards at Dell.com or by calling or chatting with a sales agent. For purchases made on Dell.com, log in to your Dell Loyalty Rewards-enabled My Account and apply the desired amount of Rewards at checkout. Alternatively, you can manually enter your 19-digit Dell Loyalty Rewards account number in the “Dell Gift Card” method of payment field online. For purchases made via phone or chat, provide the email address associated with your Dell Rewards account, and/or your 19-digit Dell Rewards account number. You may also be asked to verify additional account information.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards can be used until the value of the individual Reward is depleted, or the individual Reward expires, whichever occurs first. The recipient can enjoy more than one purchase with the Reward as long as a balance remains in your Rewards account, and as long as the individual Reward has not expired.

If I return my purchase within the return period, will my Reward still work?

The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance, even if this creates a negative balance. Terms and conditions apply.

I never received my welcome email after registering a new membership with Dell Rewards.

Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Rewards.

How do I reset my “My Account” password? I can’t remember my password.

At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Rewards and click “Reset Password.” You will receive a prompt to reset your password via email.

How do I unsubscribe from Dell Rewards monthly special offer emails?

When registering for Dell Rewards, you can choose not to receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select "unsubscribe" at the bottom of your current emails.

How do I update my Dell Rewards account preferences?

While signed onto your My Account at Dell.com, you can select “customer information” under “My Account Settings” to update your Dell Rewards account preferences.

Can I be enrolled in Dell Rewards in multiple countries?

Due to program and currency variations, having an account in multiple countries is not possible. Please enroll in the country in which you reside.

How do I completely cancel / opt-out of my Dell Rewards account?

In order to remove yourself from the program, please call 800-695-8133 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards and getting free expedited delivery* on eligible items.

Can Dell Rewards benefits be linked to more than one email address?

The Dell Rewards benefits are applied on each individual order, so registering multiple email addresses won’t allow duplicate rewards.

Can I combine and/or consolidate multiple Dell Rewards accounts?

No. Dell Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason.

Can I receive Rewards on Dell purchases placed prior to enrolling in the Dell Rewards Program?

No. Rewards and other program benefits will only apply to purchases placed with or after program enrollment.

Will Dell retroactively apply Dell Rewards benefits for customers who purchased before Dell Rewards launched, and/or before a customer joined the program?

No.

What services does customer service provide?

Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897. Services include, but are not limited to:

• Balance inquiries
• Transaction history
• Gift Card/Reward replacement or lost/stolen cards with proof of purchase
• Disputed transactions
• Problems with voids and supplemental payment
• Gift Card/Reward declines
• Prepaid Gift Card consolidation

What is “free Expedited Delivery” on select purchases?

Dell Rewards members get free expedited delivery on eligible orders. “Expedited Delivery” method is an upgraded shipping option intended to arrive faster than the free “Standard Delivery.” Please note that for certain products, “Expedited Delivery” may not be available, and certain exclusions apply (certain TVs, monitors and batteries). Free expedited delivery is available in Continental (except Alaska) U.S. only. Other exceptions apply.

What should I do if I have more questions about my Rewards?

If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.

Should the email address I registered with be used as the billing or shipping email address when ordering?

To receive rewards, you must use the email address you registered with as your "billing" email address to receive rewards.

Does the email address I used to open my Dell Preferred Account have to be the same as the email address I registered with to enroll in Dell Rewards?

Yes. To receive rewards earned with a Dell Preferred Account, you must use the same email address for both the Dell Preferred Account and Dell Rewards account.