VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

957,142 Up 15% compared to prior year period

USER SATISFACTION

11.1% Down 85% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	196,315
Schedule and view VA appointments online	75,914
Apply for health care benefits	13,908
COVID-19 Vaccine interest form sign ups	71

Education

Usage data from previous 30 days

TOTAL USERS

513,827 Up 17% compared to prior year period

USER SATISFACTION

53.7% Down 30% compared to prior year period

Tool	Transactions
Apply for education benefits	19,929
Manage education benefits	14,734
Apply for education benefits as an eligible dependent	9,728
Check Post 9/11 GI Bill benefits	3,991
Manage education benefits as an eligible dependent	2,763
Apply for VET TEC	2,432
Apply to use transferred education benefits	685
Apply for education benefits under the NCS program	189
GI Bill® Comparison Tool	47
GI Bill® School Feedback Tool	47

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

117,629 Down 0% compared to prior year period

USER SATISFACTION

68.2% Up 4% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	1,086

Disability

Usage data from previous 30 days

TOTAL USERS

788,583 Up 31% compared to prior year period

USER SATISFACTION

73.9% Up 9% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,658,143
File for disability compensation	39,173

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

111,779 Up 23% compared to prior year period

USER SATISFACTION

73.6% Down 4% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,653
Apply for burial benefits	1,086

Profile & Records

Usage data from previous 30 days

TOTAL USERS

576,279 Down 22% compared to prior year period

USER SATISFACTION

61.3% Up 2% compared to prior year period

Tool	Transactions
Download VA benefits letters	336,172
Update contact information & preferences	88,358
Update direct deposit information	15,490