Dear users! We have prepared an FAQ page on the status of Kaspersky’s solutions and services.
If you are using Kaspersky Small Office Security, open this page.
Proceed with this section if your question relates to one of the following topics:
- Charges and refunds
- Changing order details
- Renewals and switching to another application
- Subscriptions and cancellations
- Undelivered or incomplete orders
- Where and how to purchase
- Other issues that could occur during purchasing or receiving your order
If you've purchased from a retail partner
If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (Find a retail partner).
If you've purchased on the official Kaspersky website
When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:
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