Client Relationship Assistant
- Employer
- MARTIN RANDALL TRAVEL
- Location
- London (Greater)
- Salary
- £25,000 per annum plus benefits
- Closing date
- 1 Jul 2022
View more
- Contract
- Permanent
- Hours
- Full time
- Listing type
- Job vacancy
- Industry
- Arts & heritage, Heritage, Music, Travel & transport, Tourism, Events, Festival
- Job function
- Customer service
- Job level
- Graduate
- Education level
- Undergraduate degree (or equivalent)
- Workplace
- No remote option
Job Details
Martin Randall Travel is one of the most innovative travel companies in the world, renowned for our unparalleled range of cultural tours and early music festivals and high levels of customer service. We are looking for a friendly and efficient Client Relationship Assistant to join our team in Chiswick, West London. This is a key role providing essential support and advice to our clients from the initial enquiry right through the booking process. The position is office-based and would suit someone who is instinctively client-focused, thrives on deadlines and who has an interest in the arts.
The role
- Front line response to telephone calls and emails providing information on the full range of holidays, events and webinars.
- Giving clear advice, checking availability, confirming bookings, switch-selling.
- Updating the database, issuing invoices and processing payments.
- Proofing and despatching client and tour documents.
- Primary contact for clients in Martin Randall North America and Martin Randall Australasia.
- Attending client events, occasional travel as a tour manager on our tours or festivals.
Requirements
- Excellent spoken and written English (mother tongue standard).
- Efficient and quick to learn; bright and articulate on the phone; flexible with proven ability to work to deadlines; comfortable working independently and as part of a small team.
- Client-facing or customer service experience, ideally in an administrative environment.
- Strong ability to multi-task and prioritise, with excellent attention to detail.
- Good computer literacy; confident with Microsoft Office, particularly Excel.
- Undergraduate degree (or equivalent) with preferably one year’s office experience.
- Knowledge of and genuine interest in the arts (classical music, art, architecture, archaeology).
Location: Chiswick, London W4.
Salary: £25,000 per annum plus benefits.
To apply, e-mail your covering letter and CV to [email protected] with the subject as Client Relationship Assistant.
Closing date: 4th July 2022
For more opportunities at Martin Randall Travel, please visit martinrandall.com/work-for-us
Company
Martin Randall Travel is the UK’s leading cultural tour operator, specialising in tours across the UK and Europe, the Middle East, North Africa, India, China, Japan and The Americas. We also organise our own all-inclusive music festivals across Europe for audiences of up to 300, music and literary weekends in the UK and a programme of study days in London.
Thorough research, careful prospecting, meticulous attention to detail and empathy with our clients underpins everything we do. We think constantly of adding extra value, of going beyond merely what is expected. Of all our resources our office staff, lecturers and tour managers are our greatest asset.
We try to choose people for a particular post with the appropriate academic qualifications and work experience. But much greater weight is given to an assessment of their intelligence, humanity, empathy, imagination, conscientiousness, resilience and humour.
We allow people to grow and develop and to accumulate skills, capability and wisdom. And on the whole we succeed, with the result that we have unquestionably the strongest team in the cultural travel business.
All our staff are trained in the skills we consider essential for working at MRT. These include front line response, administrative excellence, selling and product knowledge. We are all involved in representing the company, from a phone call to a client to attending industry events, to accompanying tours and music festivals.
We have won numerous awards over the years, including Best Special Interest Holiday Company at the British Travel Awards from 2015–2019.
Throughout its near thirty year history, Martin Randall Travel has been based in Chiswick, west London. Public transport options are numerous including the District line to Turnham Green, Chiswick Park or Gunnersbury, the Overground to Gunnersbury and the main line to Waterloo from Chiswick Station.
- Website
- www.martinrandall.com
- Telephone
- 02087423355
- Location
-
10 BARLEY MOW PASSAGE
HOUNSLOW
LONDON
W4 4PH
United Kingdom
Apply for Client Relationship Assistant
Fields marked with an asterisk (*) are required
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert