Head of Early Resolution and Case Handling
- Employer
- CANTERBURY CHRIST CHURCH UNIVERSITY
- Location
- Canterbury, Kent
- Salary
- Competitive
- Closing date
- 15 Jul 2022
View more
- Contract
- Permanent
- Hours
- Full time
- Listing type
- Job vacancy
- Industry
- Higher education, General, Social care, Youth, Head of department, Professional services
- Job level
- Senior management
- Workplace
- No remote option
Job Details
Canterbury Christ Church University’s newly created Directorate of Student Resolution and Student Protection is responsible for delivering high quality efficient handling of Student Complaints, Appeals and Disciplinary cases. It is responsible for embedding Early Resolution, Student Investigations, Safeguarding, Regulatory Compliance and Consumer Protection and providing an exemplary student casework secretariat. The ambition is to deliver outstanding and sector-leading work across these key areas.
The University now seeks to appoint a key leadership role within this new Directorate, reporting to the Director.
The University recognises that wherever possible, resolving student complaints and conduct issues quickly, informally and supportively is in everyone’s best interest. The new Head of Early Resolution and Case Handling will promote the successful resolution of student cases by:
- Building a culture of early resolution across the University, including developing and delivering staff training.
- Sourcing and developing a new case management system.
- Taking overall responsibility for all early resolution activity, with a keen eye on timeliness.
- Convening and chairing risk management panels for student disciplinary cases.
- Handling complaints received from the general public.
- Developing trusted, supportive relationships across the University.
The successful candidate will show a balance between a compassionate approach, genuine regard for people and the ability to see all sides of a problem and reach solutions. It requires a cool head to assess risk, design and deliver a new case management system and create a cross-university training strategy. A deep understanding of and commitment to diversity and data protection is essential. We invite applications from compassionate and collaborative leaders with expertise in complaint resolution. We welcome people with a mediation background and experience of working within a strict regulatory context, from within and outside the Higher Education sector.
For further details on the role, please visit our website via the button below. To apply, please send a cover letter and CV to [email protected].
Canterbury Christ Church University offers a supportive working environment, friendly colleagues, commitment to flexible working opportunities and a relocation package where required. The University strives to be an equal opportunities employer and encourages applications from people of minority ethnic origin, all faiths and none, and people with disabilities.
The deadline for applications is 15th July 2022.
Company
Welcome to Canterbury Christ Church University
Canterbury Christ Church University is a modern, multi-campus University which is making a positive and lasting difference to local and global communities.
Actively involved in public life, we’re helping to influence national policy and practice while addressing real-world complexities through its teaching and research. Our students and graduates make a significant impact on society, working in schools, hospitals, the creative industries, business and sciences, sharing their knowledge and skills.
Christ Church has a vibrant community of 17,000 students and nearly 2,000 staff studying and working across our network of campuses and centres in Canterbury, Broadstairs, Medway and Tunbridge Wells, and we are one of only a handful of universities in the UK to be situated in a UNESCO World Heritage Site.
We’re proud of our strong community of staff and their achievements locally and nationally. Their teaching and research are continually pushing boundaries with new discoveries and ideas for a sustainable, just society. Innovative projects and partnerships are coming up with solutions to national and global challenges, from education, migration, and politics, to patient-centred care, childcare and improving the nation’s health and wellbeing through the arts.
With nearly 90% of research submitted to the 2014 Research Excellence Framework assessed as world-leading, internationally excellent or internationally recognised, we’re proud of our contribution to society and the economy, and will continue to look for new opportunities to make a positive impact on the lives of others.
Join us
In choosing to work for Christ Church, you’ll be joining a friendly, supportive and dynamic community where we value every individual and their contribution.
As a major employer in Kent and Medway, we believe in creating an inspiring place for people to work and achieve their full potential.
In our most recent staff survey, 85% of our staff would recommend the University as a good place to work and 90% say that it’s a friendly place to work. We’ve also, once again, been accredited as an Investors in People employer.
We’re working hard to ensure that our values are integrated into everything we do and are reflected in the everyday work of staff, leaders and managers across the University. That’s why we offer great opportunities for career and personal development.
If you want to be part of our dedicated team, providing excellent education opportunities for current and future generations, visit our job vacancies page now.
- Telephone
- 01227767700
- Location
-
NORTH HOLMES ROAD
CANTERBURY
KENT
CT1 1QU
United Kingdom
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