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Guardian Holidays
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terms and conditions

Our terms and conditions

The Guardian Holidays website ("Website") offers a wide range of holidays to Guardian and Observer readers and is operated by Guardian News and Media Limited (“we”, “us”, “our”).  On the Website we only advertise holidays of carefully selected travel operators. However, please note that the holidays available for purchase on this website are provided by our travel operators and not us. When you purchase a holiday via the Website, you will be entering into a contract directly with the relevant travel operator. We are not a party to the contract between you and the travel operator, nor are we acting as the travel operator's agent. To find out what personal data we collect and how we use it, please visit our privacy and cookies policy (https://holidays.theguardian.com/privacy/).   Whilst we will provide support in relation to your use of the site, any/all customer support provided in relation to your holiday will be provided by the applicable travel operator and not us. In cases where you are directed from the Website to the websites of our travel operators, you acknowledge that we have no control over the websites of the travel operators and provision of the holidays and related services. We make no representations, warranties, guarantees or any other assurances with respect to, and will not be liable for any loss or damage that may arise in relation to, your purchase of a holiday from one of our travel operators. Furthermore, we do not endorse the content or other material contained on our travel operators’ websites.    Your access to the travel operators’ websites, booking, and purchase of any holidays from a travel operator via this Website, will be governed by the travel operators’ terms and conditions. It is your responsibility to read and comply with those terms and conditions. Please also read the travel operators’ privacy policies for information about how the travel partners will process your personal information. Below are details of each of our travel partners together with a summary of their terms and conditions and privacy policies. Prior to purchasing a holiday from one of the below travel operators through this Website, please ensure that you read the relevant travel partner’s terms and conditions and privacy policy.

Am I travelling with Guardian Holidays?

Guardian Holidays is part of the Guardian News and Media Limited. Operating as an umbrella brand, we only advertise holidays of carefully selected tour operators. All holidays are provided by different travel partners.

How do you choose which partners to feature on Guardian Holidays?

We select partners with proven track record of offering excellent customer care, innovative itineraries and good value. We also work with partners who share our ethos and put the needs of our customers first. If you see a gap in our portfolio, please email us with your suggestions on [email protected]

Do you offer holidays for single travellers?

Most of our travel partners offer a single supplement option for holidays and hotel stays. For our solo travel packages this is already included in the price. With some small group tour partners you can avoid a single supplement if you are happy to share a room with another traveller of the same gender.

What's included in my holidays?

Inclusions will vary depending on each holiday type. We aim to make it as transparent as possible and outline details at the time of booking in the 'Inclusions' section or as part of your booking journey.

Will you send me a confirmation of my booking?

An automatic email will be sent to you at the time of booking and will include details of your booking and a confirmation number. Further details will be sent by travel partners.

I have a traveller with a disability in my party, how can I make suitable arrangements?

We understand that every passenger with a disability has different needs. We recommend that you get in touch with a travel provider to discuss the requirements before you make a booking. While we hope to accommodate all your requests, it is very important to note that requests to airlines, hotels and transfer providers cannot be guaranteed. For further information, please check your operator's terms and conditions. Please also check if your travel insurance covers your pre-existing condition as well as any equipment you may take with you.