Managed IT Service Providers

Managed IT Service Providers Overview

Managed IT service providers are expert third parties that manage various day-to-day operations of the IT assets or responsibilities on behalf of the purchaser. The services include proactive, ongoing support for a variety of infrastructure, platforms, and software needs. Managed IT service providers can provide specialist services for both businesses and their clients. Managed IT Service Providers can offer either modular or complete services as guaranteed by a predefined SLA agreed upon by the vendor and the purchaser.

Managed IT service providers provide many benefits. Due to the sheer range of services offered, most vendors have a solution for just about any need. The providers ensure the day-to-day operation of the services they offer, and so they deploy, update, manage, and troubleshoot on behalf of the business. Since managed IT service providers can functionally handle most or all of a business IT needs, they can help reduce cost and increase productivity.

While managed IT service providers share many qualities with products you’ll find in IT Service Providers, the major difference lies in ongoing management. Providers with managed services offer continuous support for their services, including updating products and on-demand access to specialists. IT Service Providers typically offer one-time or short-term services with an emphasis on consultancy and support for major projects.

Top Rated Managed IT Service Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Managed IT Service Products

(1-25 of 92) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

AVI-SPL
Customer Verified
Top Rated

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

Universal Connectivity

Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and…

AnchorPoint Integrated Threat Response

AnchorPoint’s Integrated Threat Response (ITR) service is a combination of advanced security tools, threat intelligence, and expert action. This service focuses on detection and response. The primary purpose of ITR is to decrease attacker dwell time in an organization’s network.…

CyberDuo

CyberDuo provides Cybersecurity and Managed IT services to businesses. The combination of IT services and IT support is what CyberDuo stands for. Their services include IT, Managed Security Services, Cloud, and Security Awareness Training.

Softchoice

Softchoice is a technology solutions and services provider headquartered in Toronto that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That includes moving them to the cloud, helping them build the workplace of…

Advance Solutions Services

Advance Solutions Corp. (ADVANCE) headquartered in Alpharetta helps IT leaders be the catalyst for change by harnessing the power of the right application and platform to transform their businesses. They aim to accelerate digital transformation by increasing agility and scalability…

Collegis Education

Collegis Education is a provider of managed technology services for the higher education market headquartered in Bloomington. Their specific skills allow universities to deploy technology throughout their business processes to digitally transform friction points and compete effectively.…

Jade Global

Jade Global provides enterprise business application implementations, integrations, software product engineering, cloud services, technology advisory, testing, and managed services across diverse industries. They are headquartered in San Jose, California with another U.S. office…

Neal Analytics

Neal Analytics offers end-to-end data estate modernization. Neal Analytics boasts depth of competency as well as an innovative consulting services approach with its managed service offering, assisting customers in their data platform modernization efforts. From AAD to Zookeeper, the…

Infovity Managed Services

Infovity supports the implementation and management of Oracle Cloud business systems, boasting a 100% customer retention rate due to what they describe as flexible contracts and support models to meet business priorities. Infovity can work directly with end-users, internal support,…

Internos IT, IT Support, Cyber Security, Managed IT Services

Internos is a Miami-based IT services company offering solutions tailored to clients’ needs and unique challenges. They provide IT support and cyber security to companies ranging from large manufacturing and logistics firms to small businesses providing legal or accounting services.…

ProV International

ProV is a technology consulting firm. Specializing in IT strategy, advisory, implementation, management and optimization, their technology solutions aim to improve operations, as well as provide better business outcomes and results. ProV specializes in: Cloud Technology, IT Strategy…

EPC Group

EPC Group is a Microsoft Gold Certified Partner, and offers Microsoft Power BI, Office 365, MS Teams, and SharePoint technology consulting and software integration services. Since its incorporation in 1997, EPC Group has been helping organizations to collaborate, communicate, and…

MindStream Analytics AppCare

MindStream AppCare is a managed services offering. Acting as an extension of the customer's team, AppCare manages applications including Oracle Hyperion and OneStream Software, supports users to drive end-user adoption , and oversees application extensions, to provide customers with…

IT Convergence

IT Convergence manages distributed and hybrid cloud environments as a single entity. Their services include: Infrastructure and SystemsOnsite Data Centers and NetworksInfrastructure for ApplicationsIaaS & PaaSNetwork AdministrationProvisioning of Guest Virtual Machines (VMS)…

vMOX

vMOX helps medium and enterprise-sized organizations manage their mobility programs. Their mobility cost optimization and lifecycle management solution combines specialized integrations, automation, and patented technology with expert strategic consulting with the goal of delivering…

Everise

Everise offers enterprises CX outsourcing services that they describe as high performing, scalable, secure, agile, and boast fluency in 32 languages, to help brands to create seamless customer, product, digital, and home experiences. They operate in seven markets to enable customers…

OpFocus

OpFocus is aconsulting group founded in 2006 and headquartered in Boston, that delivers business solutions to clients by configuring and developing on Salesforce.com, Marketo, Pardot and other integrated tools.

CyLumena,a CitiusTech solution

CyLumena is an Information Security Company of SDLC Management, INC. that was established in 2017 and is headquartered in Pittsburgh. They provide cyber security strategy & implementation services. CyLumena is a CitiusTech company since the June 2021

Discus Business Solutions IT Services

Discus Business Solutions headquartered in Ahmedabad offers a range of consulting and managed IT professional services, including AWS monitoring and migration, SAP consulting services, IT digitization, and IT infrastructure management (e.g. cloudification, virtualization, etc.

Electric AI

Electric AI, headquartered in New York, delivers IT support for remote, onsite, or hybrid teams. The eponymous Electric platform service desk staff augmentation solution provides real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding,…

Tech To U

Tech To U provides IT services to Small & Mid-Sized Businesses headquartered in Calgary. Tech To U offers an integrated suite of services that includes IT Consulting, Network & IT Management, Cloud Services, and the development of Custom Business Applications. Since 1997,…

YASH Technologies IT Services and Solutions

YASH Technologies is a global technology service and outsourcing provider that is committed to helping customers align technology innovation with business strategy. Boasting reach across six continents, YASH is a global professional services company that provides a range of services…

All Blue Solutions

All Blue Solutions is a Platinum IBM Business Partner focused on providing IBM Managed Services to its clients across North America and Europe. Their solutions are available on-premise, in public clouds, or hosted on our own secured infrastructure at a monthly price. They offer…

ConvergeOne OnGuard

Proactive Monitoring to Support Business ContinuityMaintaining an optimized, healthy, modern IT infrastructure can be a daunting task. ConvergeOne’s IT Managed Services powered by OnGuard lets IT staff rest easy knowing that ConvergeOne's team of engineers and industry leading management…

Learn More About Managed IT Service Providers

What are Managed IT Service Providers?

Managed IT service providers are expert third parties that manage various day-to-day operations of the IT assets or responsibilities on behalf of the purchaser. The services include proactive, ongoing support for a variety of infrastructure, platforms, and software needs. Managed IT service providers can provide specialist services for both businesses and their clients. Managed IT Service Providers can offer either modular or complete services as guaranteed by a predefined SLA agreed upon by the vendor and the purchaser.

Managed IT service providers provide many benefits. Due to the sheer range of services offered, most vendors have a solution for just about any need. The providers ensure the day-to-day operation of the services they offer, and so they deploy, update, manage, and troubleshoot on behalf of the business. Since managed IT service providers can functionally handle most or all of a business IT needs, they can help reduce cost and increase productivity.

While managed IT service providers share many qualities with products you’ll find in IT Service Providers, the major difference lies in ongoing management. Providers with managed services offer continuous support for their services, including updating products and on-demand access to specialists. IT Service Providers typically offer one-time or short-term services with an emphasis on consultancy and support for major projects.

Managed IT Service Providers Features

The most common managed IT service providers features are:

  • Application maintenance and support
  • On-demand specialist access and consulting
  • IT infrastructure monitoring and support
  • Network monitoring and support
  • Quality assurance and testing
  • Disaster recovery and data backup options
  • Customized automation
  • Inventory management
  • Security risk management
  • Front-end monitoring
  • Application discovery, tracing, and diagnostics
  • AIOps analytics
  • Data analytics
  • Agile, waterfall, and hybrid development methodology support
  • Helpdesk automation
  • Cloud migration
  • Virtual server provision and maintenance
  • On-demand scalability
  • Third-party integration

Managed IT Service Providers Comparison

When choosing between managed IT service providers, consider the following:

Needed services. Whether you need a managed IT service provider to fully handle your IT needs, or just a component here and there, take stock of what the providers offer and what you plan to purchase from them. Focusing on the core needs of your business will prevent you from paying for services you don’t use, which will only further the cost-saving benefit of managed IT service providers. Certain vendors offer a pay-as-you-go plan, making it a great choice for businesses whose needs change frequently.

Regulation compliance. Based on the location of your business and the location of the managed IT service providers you choose, you’ll have to ensure that various regulations for data subject rights, privacy compliance, and consent management are in order so that you don’t incur steep finds. Certain vendors offer automated AI compliance management, such as hierarchical data masking, as per the needs of the business.

Open-source support. If you’re using open-source tools, you’ll want to make sure that your managed IT service providers can support them. Open-source tools can come with their own set of tasks for end-users, so if they are a part of your architecture, then a managed IT service provider that knows how to work with these products will be essential. Some providers offer support for a range of open-source tools, and can even help with transitioning to or from them.

Cloud support. If you are shifting toward serverless architecture, you'll need a managed IT service provider that can work within the cloud. Some providers are specifically geared toward cloud support and include features such as AI that automates a range of complex operations such as deploying cloud-based methodology and migrating assets to the cloud with minimal fuss.

Pricing Information

Pricing for managed IT service providers is dependent on the particular services provided, so businesses should contact vendors directly to create a suitable plan. Most vendors offer scalable, pay-as-you-go plans so that you only pay for what you need, and you can adjust your plans as needed

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Frequently Asked Questions

How much do managed IT service providers cost?

Managed IT service providers offer plans to meet the needs of a business. Vendors should be contacted directly for pricing.

What are the benefits of using managed IT service providers?

Managed IT service providers are versatile in how they can handle a business’ IT needs. As such, they can help reduce IT expenditure and free up employees for other tasks.

What do managed IT service providers do?

Managed IT service providers manage and support IT assets on behalf of a business. Managed IT service providers provides specialized support in modular form or as a comprehensive package.