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Santander dragging its heels over fraud stopped me getting a mortgage

Reader warned bank of fraudulent account and subsequent loan but it took no action

Published: 7:00 AM

J Crew tried to charge me £41 to return part of my online order

A reader says return charges for UK customers were not previously made clear by US clothing brand

Published: 7:00 AM

Should I pay up for toys after collapse of borrowing service Whirli?

A reader says they have been asked to pay retail price, while others who paid in advance are worried

Published: 7:00 AM

Direct Line mix-up led to £300 fine and six points on licence

A reader was stopped by police after the insurer sent a new policy number but did not renew cover

Published: 7:00 AM

Bed shop charged a cancellation fee after giving bad advice

A reader says they were told a frame would fit up their stairs, but this turned out not to be the case

Published: 7:00 AM

Will Aer Lingus give me my flight deposit back?

A reader says they weren’t told when their booking was cancelled because the balance wasn’t paid

Published: 7:00 AM

BT seems unable to accept I paid 90-year-old uncle’s bill

A reader writes that their relative was blocked from making outgoing calls when a payment went awry

Published: 7:00 AM

When will my Shell Energy smart meter become smart again?

A reader’s gas and electricity meters lost connectivity days before the tariff increase

Published: 7:00 AM

Why won’t a property management firm accept we’ve moved?

FirstPort sent a reader service charge bills for Taylor Wimpey home months after they moved

Published: 7:00 AM

How can it take Zopa four months to transfer an Isa?

After it announced it was closing its peer-to-peer accounts I needed to move my savings elsewhere

Published: 7:00 AM

I can’t convince HMRC I’m not self-employed

A reader writes that they keep on receiving late self-assessment charge letters although they have a job

Published: 7:00 AM

Why didn’t Jet2 warn us our holiday was about to expire?

As a result of Covid cancellations we had a voucher but when I came to use it I was told it had run out only 16 days before

Published: 7:00 AM

Tesco Mobile refuses to believe I didn’t receive my phone

An ex-detective and Bank of England employee cannot seem to convince the firm his phone failed to be delivered

Published: 7:00 AM

Wedgwood: a potted history of a missing online order

A reader paid at the beginning of December but missed Christmas – and is still waiting

Published: 7:00 AM

RAC insurance left me for months without a car or a payout

A reader writes that the firm let him down after a no-fault accident

Published: 7:00 AM

I’m locked out of my account, but Co-op Bank doesn’t answer

A reader says the lender is almost impossible to contact and it doesn’t accept emails or messages

Published: 7:00 AM

Sainsbury’s Bank: it feels like loyalty isn’t on the cards

A reader writes that when they added their Nectar card number to an insurance quote, the price went up

Published: 7:00 AM

BA makes U-turn over cash for vouchers after Covid cancellations

Airline encouraged people to take eVouchers rather than full cash refund to which they were entitled

Published: 7:00 AM

Insurer fails to deliver on its fridge replacement promise

A reader writes that their disabled aunt has been without a working fridge for more than two months

Published: 7:00 AM

Screwfix lands in hot water over radiator refund

A reader writes that the £133 has not appeared in their account despite repeated requests

Published: 7:00 AM

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