I was charged $343 from Wix on a Premium Subscription plan I had told Wix not to resign me up for a year prior. Once seeing the charge I immediately contacted customer support in which I reached an associate who said he could help me, solve my issue, and have me on my way. He then gave me the run around on how I would need to first be approved for refund (even though Wix made an error), wait 14 days, and then HOPE my bank sends me the money in time. I then asked to speak with someone higher up to hopefully have my issue resolved. He then transferred me, said his supervisor would talk with me, and left me on hold for over an hour. WIX automated system then told me if I wanted a “call back” to which I never received one the rest of the night. I now currently cannot call or get a call from Wix regarding this issue again because customer support still has my personal number on the “call back” list from literally 12 hours ago. Even though I was first on the list for a call back.
Might I also add, my previous subscription to wix was a yearly subscription. When recharging me, they magically updated my subscription to a two year plan without telling me, doubling my charge. They also over charged an old card I had that hasn’t been used against my wishes which resulted in me having to pay a charge on an old debit card.
Overall Wix is insanely unprofessional, won’t help even though they claim they do, and overcharge/charge you even when it’s against your wishes.
All I can do now is sit and wait for them to go through the 14 day process of accepting me for approval of refund again, even though they’re the sole reason I’m in this mess in the first place.
Update: I have received an e-mail from an employee named Eduardo who stated this "I tried to take your call, but due to a technical issue on my end, I was unable to reach you."
His suggestion was to then go through the entire call back and automated process again, not helping me one bit.
Update 2: Got a call back from Wix support in which I notified them of my issues again, the representative hung up on me while expressing my dissatisfaction for the situation. Most unprofessional support system I've ever dealt with as of right now.
Update 3: An associate named Charlie has helped getting me in contact with the billing team who's only in one week days. He sent an e-mail forwarding my issue and will help in having my "Refund Request" accepted and situated. He was helpful, but until Monday I won't know if it's effective or not.