Augmented Remote Assistance for Anyone, Anywhere, Anytime

Facilitate faster knowledge transfer and bring junior technicians up to speed with hands-on field training provided through remote visual assistance.

Achieve better first-time fix rates and deliver exceptional, world-class service to customers without adding resources – AR-powered, anytime, anywhere.

Onboard and train junior technicians quicker by enabling senior experts to guide them remotely. Close knowledge gaps by recording important sessions for future training.

Act immediately with real-time fault analysis to increase productivity and ROI. Enable your service technicians and customers to get direct support from experts via audio and interactive video.

Reduce travel costs by replacing on-site visits with remote expert help for service technicians and customers.

Remotely guide your customers through preventive maintenance processes to extend the life of machines and reduce downtime.

Using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away.

Optical Character Recognition, or OCR for short, is a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function.

Experts can access any information on their desktop and with just one click effortlessly share precise data in real-time with the on-site user.