You do everything on your PC.
So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you Extend Online
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Premium Support Plus*
Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur
Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.
Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.
You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.
Premium Support
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.
Why choose Dell Premium Support Plus?
Why choose Dell Premium Support Plus?
Accidental Damage
Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.
What’s covered*:
What’s covered*:
- Liquid spilled on or in unit
- Drops, falls and other collisions
- Electrical surge
- Damaged or broken LCD due to a drop or fall
Software Support
Getting the right answer for the particular issue you’re trying to fix can feel like an impossible task. If it’s a problem related to software challenges, Dell Software Support will connect you with exactly the right expert, a software expert, not just the generalized support agent. Available for systems even over 4 years of age. Software Support helps keep your PC in good working condition for the long haul.
Help Me Choose
Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. You’ll be ready for life’s little accidents.
What You Get | Basic | Premium | Premium Plus |
Hardware support | Varies | ||
Onsite repairs (home, school & work) | Varies | ||
Software, networking & installation support | |||
Available 24x7 via email & phone | |||
Support when traveling internationally | |||
Accidental damage coverage (drops, spills, surges & more) | |||
Personalized help (parental controls, data backup & more) | |||
Automated removal of viruses & malware | |||
Identifies & fixes problems before they happen | |||
Keeps your computer running smoothly |
Subscribe
Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.
Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!
See Terms and Conditions for details.
Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!
See Terms and Conditions for details.