Falcon Roofing delivered all that they promised and then some. The box skylight ended up posing a challenge with the existing roof slope and configuration, but their installer, Francisco, is an artisan as well as a highly talented craftsman who takes great pride in his work. What Francisco was able to create is like a work of art and is a strikingly beautiful and very unique skylight. The ceiling itself ended up presenting a second challenge, as it had been textured by the previous homeowner. As an interior decorator I know that trying to match texture on a ceiling is a nightmare, but Francisco did a patient and painstaking job of making the transition from old to new seamless and invisible. Everything they were supposed to do, they did with complete competence. They were pleasant, personable, dependable, and always cleaned up the work area at the end of each day. Miguel (who installed the Sun Tubes) also did a good job of prepping and sealing off the room where the skylight was going in, and there was no dust or debris that transferred from that room to the rest of the house. Not only did they do what they promised, but they went above and beyond. My husband and I recently relocated to Mountain View from the East Coast and we have learned that with so many people working on their homes in the area, contractors are busy and it can be difficult to them to come out. Because I had been unable to hire a handyman in advance of some interior painting that was about to start, I was trying to remove an old, unwanted window seat myself. My electric drill is still across the country at my other house, and my screwdriver wasn't completely up to the task. Falcon's Field Service Technician, Richard Renteria, happened to be here getting things ready for Francisco, and in bit of desperation I asked Richard if I could please borrow his drill. To my complete delight and surprise, he not only proceeded to remove the offending screws himself, but picked up the entire old window seat and carted it away! Wow! Richard also solved another problem for me when he fashioned some blocks to trim in an octagonal window. I also need to include Miguel in my thanks, who is a tireless, diligent, and very dedicated worker. He did a great job of installing the Sun Tubes, and his "above and beyond" contributions included helping me successfully repair the outer ring of one of the Sun Tubes that my painters inadvertently damaged. Miguel also provided some advice for some other carpentry and painting projects I was working on around the house (Miguel was the one who told me that Richard could probably make the blocks for my window, and then he asked Richard to do it.) Last but not least, I also want to acknowledge Falcon's owner, Mario Renteria, who came out himself on a weekend evening at Francisco's request to discuss some of the challenges with the skylight. In short: great company - great experience through and through.