My Maytag washing machine was under warranty, and this company has a contract with them. Let me first say, I do not write reviews, no matter how negative the experience is. I am doing so to save people the many frustrations I experienced with this unprofessional company. Do not use them. Ask Maytag to find another company. It took three technicians to try to fix the problem, and it was never fixed. The first technician was gruff and surly, and broke the washing basket while trying to replace, making a loud cracking sound. He also forgot a part on another visit, forcing me to reschedule. It put my washing out of commission for more a week, forcing me to go to a laundrrmat. This guy then ordered the wrong sized basket. Another guy hooked up the hoses wrong, so when I wanted cold water, I got hot water. It was a comedy of errors. The support staff was also unprofessional and refused to compensate me for the cost of going to a laundrymat. I would say this company made 10-12 appointments with me. I thought the problem was fixed, but it resurfaced several months later. I had Maytag contact Lake Appliances in Sacramento, and they were much more professional and competent. In short, do not use this company. Two of their technicians are incompetent.