Contact Technical Support
Hotline Numbers for Severity 1 issues only
Please submit a new case in the customer portal prior to calling Severity 1 Support.
- Toll-free from the U.S.: +1 800-992-4773
- United Kingdom: +44 20 8068 0972
- Netherlands: +31 20 808 3310
- Germany: +49 892 1538 0769 (New temporary number for Germany)
- Italy: +39 010 890 7142
- Australia: +61 (0)2 7251 1718
- For Japanese language, 日本語サポート: +81 (0)50-1751-4571
Enterprise Support
With local support and professional services teams located around the globe, Cloudian is there 24×7 to ensure your success.
Customer Portal
Our customer portal is a great tool for all of our users. It provides 24×7 access to Cloudian technical support and how-to guides. Create, manage, and track service requests or find solutions to known issues and frequently asked questions
Register for Customer Portal Access
Choose from 4 service levels:
From our standard support to HyperCare lights-out remote management
HyperCare*
We remotely manage Cloudian for you 24×7.
- 24×7 infrastructure management
- Software update management
- Expansion support
Premier*
How can I help you?
- 24×7 infrastructure management
- Dedicated support team member
- Live consult during business hours
Support Plus*
We guide you at every step.
- 24×7 infrastructure management
- Software update assistance
- Best-practices guidance
Support
How can we help you?
- 24×7 support for high priority needs
- Rapid response for all other requests
*1 PB data required
