The foundation of HomeStars is built upon the honest and verified reviews submitted by our homeowner community. What sets HomeStars reviews apart from other online review sites is the fact that we have an entire team dedicated to verifying the content of your reviews -whether they are positive or negative, all are just as important. We take these extra measures to make sure you can feel confident hiring based on the reviews you read.
We encourage homeowners to submit reviews following the completion of any home improvement project. Prior to submitting your review, please take a few moments to familiarize yourself with our guidelines to ensure that the review you submit will get approved and posted.
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There must have been a
financial transaction
between the
review writer
and the
company.
Financial transaction is defined as a transfer of funds between the homeowner and the company. The review must relate to the repair, improvement, purchase, or construction undertaking, completed by a written contract. A financial transaction can also include refunds.
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All reviews must be
constructive, avoiding accusatory
and
vulgar language,
and must abide by Canadian Defamation laws.
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All reviews must
exclude
any
personal
and/or
identifiable information.
This includes using full names, name initials, phone numbers, email addresses , or private correspondences.
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All reviews must focus on the
project completed by
the
company
you had a
contractual agreement with.
Do not mention competing company names or additional company names in the review.
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A company can be reviewed
up to 3 times by the same homeowner.
Each review must focus on a different project, with at least 6 months between each review.
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All reviews must be a
minimum of 30 words
long and
written
in
English.
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All reviews must be submitted with a
valid email address
and
postal code
of where the work was completed.
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All reviews must be
original. Homeowners must edit
their original review to respond to the company’s response.
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All reviews must be
written by past customers who are unrelated and/or unaffiliated
with the company. Family members, current or past employees cannot write reviews.
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Offering
incentive or discount programs
to homeowners in exchange for reviews is not allowed. No such reviews will be approved.
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All reviews must be
non-commercial,
meaning they cannot include
promotional material
or links to
other websites.
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All reviews for companies
should be left using
a homeowner account.
This includes companies hired to assist with a job at your home or place of work, or sub-contracting companies.
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Anyone writing a review
or
responding
to a review on behalf of a company, must be
over
the age of
18.
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HomeStars
will only
remove
reviews:
a. At the request of the homeowner
b. During an investigation
c. Written by an unverified client
It is important that Homeowners report any review anomalies, such as discounts offered in exchange for a review or other contractual agreements that may impact the integrity of a review. These anomalies prohibit the review author from leaving their honest and factual experience with a company. If you come across one of these, contact [email protected] or call our Home Support Team at (855) 569 0690
*HomeStars will not post – or once posted, will remove – any defamatory or accusatory language, profanity, threats, prejudiced comments, hate speech, personal attacks, or other content considered objectionable.
For more information on our Terms of Use, please click here.