Personalized Commerce Experiences
Meeting the demands of today’s customers, requires personalized, predictive and unified commerce experiences
Loyalty in today’s world starts with personalized shopping experiences that deliver the right product, through the right channel, with the speed and convenience that consumers expect. From click-to-collect/deliver, get real-time visibility and actionable insights to source, promise, and fulfill orders all while delivering a personalized shopping experience to your end consumers. In a world of constantly changing paradigms, gain a competitive edge with unified omni-channel experiences.
Blue Yonder Accelerates E-Commerce
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Order & Fulfillment
Benefits
Real-time Inventory Availability
Improve customer engagement and e-commerce conversion rates with real-time, location and enterprise level inventory availability data.
Omni-channel Fulfillment
Fulfill orders profitably and efficiently across your network based on cost, product selection, distance, and more.
Personalized Consumer Experiences
Enable customized click-to-collect experiences by providing accurate promises and product availability to drive e-commerce growth and delight customers.
Real-time Order Visibility
Deliver fulfillment transparency and accuracy by orchestrating orders with proactive actionable insights.
Personalized Commerce Experiences
Enable customers to locate and reserve products for purchase with a single view of inventory availability, at a location and enterprise level.
Deliver the right product, at the right time, through the right channel with the speed and convenience at the heart of the engagement.
Optimize the cost to fulfill based on location, cost of merchandise, product selection, profitability, transportation and supply chain costs.
Deliver personalized experiences from the start of the shopping journey based on customer preferences.
Provide businesses with a single source of truth for all order transactions and deliver visibility at each step of the order lifecycle to ensure order and fulfillment accuracy.
Leverage actionable dashboards and intuitive workflows to efficiently execute store fulfillment orders (curbside pick-up, buy online pickup-in-store (BOPIS), ship from/to store, and same day delivery/last mile) with operational excellence to meet customer expectations.
Actionable insights from unsupervised learning algorithms help optimize the promising and fulfillment process.
Fulfill Your Commerce Potential with Blue Yonder
Improved customer experience (CX)
Provide personalized shopping experiences that engage customers from the beginning of the shopping journey to increase conversion rates.
Digital transformation
Integrate online shopping with in-store experiences for a seamless shopping journey that engages customers regardless of how they shop.
Improved speed and convenience options
Give customers the ability to get the right product, at the right time, through their channel of choice (ship to home, BOPIS, curbside, std shipping) while optimizing for costs.
Improved customer experience
Utilize the latest technologies and customer facing features to stay relevant as consumer expectations change.
Faster integration
Surgically implement API-based microservices into existing solutions vs. rip and replace.
Operational excellence
Meet peak demands with a solution that is highly scalable, highly performant and self-optimizing with data science.
“At Sephora, we are always looking at the consumer needs and react fast to that. Over the last year, we put foundational aspects for omni initiatives that bring products closer to the consumer and that has helped to speed up some of the journeys around reserve online pick up in-store and exposing store inventory across multiple channels.
Sree Sreedhararaj, CTO, Sephora
"At Petco, we are committed to the highest levels of customer convenience – whether online or in store – and our BOPUS project was a prime example. We knew we needed to deliver fast and sought a partner that had deep expertise and product offerings in this space. We could not have done it without the Blue Yonder technology and team."
John Zavada, CIO, Petco
