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FY21 Progress Made Real Report
We are committed to driving positive societal change, for everyone
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Transparency and accountability have always been important to us in our efforts to drive continuous positive change. Our ESG approach and annual social impact reports are how we do that.
Today we reflect on a year like no other. A year that revealed society’s fault lines and the lack of equitable access to connectivity and services. Last year, we narrowed our focus to address the greatest immediate and long-term needs resulting from the pandemic. We powered COVID-19 treatment research and provided virtual learning and remote work solutions. Our team and communities banded together to combat racial injustice and create an environment of belonging for all. We helped show industries the benefits of hybrid work, and many of our team members will continue to thrive in their jobs in a mostly virtual environment.
We pushed for progress by putting our talent and expertise, our global reach, and the depth and breadth of our technology capabilities to work to benefit society at large. In addition, we underwent an extensive internal evolution to build a dedicated environmental, social and governance (ESG) strategy, with oversight at the highest levels of the company. Our focus on serving our stakeholders is why we’ve taken significant steps to accelerate our 2030 goals while holding ourselves accountable for driving long-term social and economic value. We welcome you to explore our report to learn more.
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Jennifer “JJ” Davis
Chief Corporate Affairs Officer
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Vanice Hayes
Chief Diversity and Inclusion Officer
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Michael McLaughlin
Chief Ethics and Compliance Officer
Dell Technologies
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How we measure
Achieving real progress requires thoughtful goal-setting and rigorous measurement.
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Goals Dashboard
Our 2030 goals span each of our focus areas and were established after thoroughly examining what is material to our business and foundational to our values. We are using these goals to build our social impact strategies over the next decade.
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Featured highlights
The name "Progress Made Real" comes from our collective belief that with innovation and action, we can drive tangible, positive change. Here are some recent examples of our work.
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Innovating sustainable materials use
Dell has pioneered the use of renewable bioplastic in the lids of our new Latitude 5000 series and Precision 3560/3561. Our bioplastic is made from tall oil — a byproduct of the papermaking process that we are using to accelerate the circular economy.
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Strengthening health systems through technology
Since 2017, Dell Technologies has collaborated with the Government of India’s Ministry of Health and Family Welfare, Tata Trusts and other partners on Digital LifeCare, a comprehensive technology solution to support the government’s program for screening and managing noncommunicable diseases — a major public health issue in India. Over 83 million citizens are enrolled.
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Guiding and practicing career mentorship
At Dell Technologies, we expect all of our people leaders to embrace different and unique perspectives as accelerators of innovative results. Rola Dagher, senior vice president, channel sales, is an example of a leader who has seized new experiences in her own career — and is dedicated to helping shape other people’s paths in a positive way.
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New privacy trust center
This self-service center allows registered Dell My Account users to access and delete their data and deactivate/reactivate their My Account. We conducted customer research in FY21 to improve the usability of Dell’s privacy trust center. Our research shows that users find our enhanced privacy statements easy to understand and value Dell’s commitment to transparency.
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By the numbers
We complement this information with our ESG framework reporting including our online index to the Global Reporting Initiative’s (GRI) Standard, The Sustainability Accounting Standards Board (SASB) Standards, and the World Economic Forum’s Stakeholder Capitalism Metrics.
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