All Microsoft Store locations have closed, but you can access virtual workshops and products on microsoft.com. The new Microsoft Experience Center in NYC is open, see FAQs to learn more.

Microsoft Experience Center - Fifth Avenue

677 Fifth Avenue

New York, NY 10022-4210

Find us

on Fifth Avenue, between 53rd and 54th Streets. Closest parking is available in the ICON Parking Garage located on 53rd and 54th (entrance on both sides) and between 5th and 6th Avenues. Parking not validated.

(212) 824-3100

Opening hours:

Mon - Sat: 10:00 AM - 8:00 PM
Sun: 11:00 AM - 6:00 PM

Discover more

Customer holding a laptop while standing with an associate at the answer desk.

Drop off your device for servicing

Service your Surface and Xbox devices. Customers can schedule an appointment to drop off their device for repairs and get in person advice. For repairs of other devices, online support is available.¹

Book an appointment

Free business consultations

Our product experts can help you find the right hardware and software solutions for your business, discuss financing options, and more.²

Learn about online business consultations

A customer is using Teams to live video call with a Microsoft Store employee.

Virtual workshops and training

Learn something new and build your digital skills with our virtual workshops and training sessions facilitated by a Microsoft associate.³

An associate and customer standing by the Windows 11 display.

Immerse yourself in Windows 11

Check out our interactive display in person and find out how Windows 11 brings you closer to what you love.

A customer playing Xbox games in the gaming lounge.

Play. Experience. Share.

Play the latest Xbox games in our immersive gaming lounge.⁴

A product expert setting up a windows device with a customer.

Setup guidance for your Surface

When you purchase a Surface product at the Microsoft Experience Center, our Microsoft associates can take you through the initial setup process and provide tips to get you started.

¹Answer Desk services limited to Windows troubleshooting and reinstallation on Surface and Xbox devices. Subject to availability. See associate for details.
²Appointment virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.
³Must be 18 or older to register. For sessions for attendees under 18, parent or guardian must complete registration.
⁴Limited hours of operation, call store for details