Empower everyone to easily create conversational bots
Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents. No coding required.
Hear from Lili Cheng, CVP of Conversational AI, on the future of bot building and how Power Virtual Agents is supporting fusion teams.
Read the blogCreate the extra help you need
Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale securely with centralized management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Amplify the value of your bots
Included in Microsoft Teams
If your organization uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.
Included with Dynamics 365 Customer Service
If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.
Includes Power Automate functionality
Add automation to your bots using the included Power Automate digital process automation capabilities and more than 450 prebuilt connectors—at no extra charge.
Extends to Azure
Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.
Real customers. Real results.
Making game day even better
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of inquiries, while increasing customer satisfaction.
Fostering healthier cities
The City of Kobe, Japan, used a COVID-19 response chatbot to instantly deliver information to its citizens, reducing call volume by 90 percent.
Providing instant, personalized support
When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of inquiries.
Keeping customer service on track
ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.
Caring for customers and lawns
TruGreen created an AI-driven virtual agent bot in just two days to handle routine inquiries and take action based on customer intent.
Used by businesses big and small
Power Virtual Agents drives business transformation
Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total Economic Impact™ study.1
Recognized as a Leader
Learn why Microsoft was named a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021.2
Explore additional resources
Put chatbots to work for you with quick ideas on how to get started.
Read the e-bookGet an introduction to understanding and using Power Virtual Agents.
Download the white paperLearn best practices for building better chatbots with Power Virtual Agents.
Download the white paperPowerful alone. Better together.
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Power BI
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Power Automate
Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.
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Power Virtual Agents
Easily build conversational bots and integrate them with the products and services you use every day using Power Platform tools.
Start freeJoin our community for support and tips
Connect with tens of thousands of Power Virtual Agents community members around the world, and discover valuable insights and tips from the Power Virtual Agents team.