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VA travel pay reimbursement

VA travel pay reimbursement through the Beneficiary Travel program pays Veterans back for mileage and other travel expenses to and from approved health care appointments. Find out if you’re eligible, and how to request reimbursement.

Types of reimbursement VA Beneficiary Travel offers

We offer 2 types of travel pay reimbursement for eligible Veterans:

  • General health care travel: This benefit covers regular transportation, like car, plane, train, bus, taxi, or light rail. 
  • Special mode transportation: This benefit includes special types of transportation, like an ambulance, ambulette, or wheelchair van.

We also offer travel pay reimbursement for eligible caregivers.

File a claim for VA travel pay

How do I prepare to file a claim for reimbursement?

How do I file a claim for general travel expenses?

If you’re eligible for general health care travel reimbursement, you can file a claim for each appointment using either of the 2 options listed below. 

Be sure to submit your claim within 30 days of your appointment. If you become eligible for travel reimbursement after your appointment, submit your claim within 30 days of when you become eligible.

Option 1: File your claim online

Follow the steps below to submit a travel reimbursement claim for each appointment through our Beneficiary Travel Self Service System (BTSSS). 

  1. Go to our AccessVA website

    Go to the AccessVA website

    The page will ask you to select your category to find the applications you can sign in with. Select I am a Veteran.

    Then click on the Veteran Travel Claim Entry logo.

    Note: Caregivers will also select I am a Veteran.

  2. Sign in to the travel claim entry portal

    You can sign in with your DS Logon, My HealtheVet, ID.me, or VA PIV account.

    If you don’t have one of these accounts, you can register for a sign-in partner account. Follow the instructions for your chosen account to sign in. 

  3. Go to your Beneficiary Travel profile

    Once you sign in, you’ll go to the portal welcome page.

    Check the box to agree to the Terms and Conditions. Then, click on the Proceed to Profile Review button.

    Note: If the button doesn’t work, make sure you've checked the Terms and Conditions box. Then wait a few seconds and try again.

  4. Review your profile and go to your dashboard

    Save any needed updates to your personal, contact, or financial information.

    When you’re finished, click on the Proceed to My Dashboard button.

    Note: Caregivers will first click Proceed to My Veteran List, then Select this Veteran to go to the dashboard of a specific Veteran.

  5. Create a claim

    You can do this in either of these 2 ways:

    • Go to the “My Appointments” area. In the “Associated Appointments” column, click Create Claim for the appointment you’re claiming travel pay for.
    • Or go to the “My Claims” area. Click Create in the upper right corner. Then, click Create a Claim for the appointment you’re claiming travel pay for.

    This will open the Initiate a Claim form.

    Confirm or update the address on the page. Then click Create Claim and Add Expenses.

  6. Add your expenses and receipts

    On the Claim Expenses page, check the boxes to choose an expense type and follow the instructions to add information about your expenses.

    Click on the Add Attachments button to add copies of your expense receipts.

  7. Submit your claim

    Review the Beneficiary Travel Agreement Notice and check the box to show your agreement.

    Then click Submit Claim.

    Note: If you need time to gather receipts or other information, you can choose to save your claim and come back later to edit it. But you’ll still need to submit it within 30 days of your appointment.

Where to find more instructions

Get step-by-step details for how to create an account, add appointments, file and edit claims, and manage your travel reimbursement profile.

Go to our videos on how to use BTSSS (YouTube)

Download our BTSSS user instruction guide (PDF)

 

Option 2: File your claim using VA Form 10-3542

  1. Fill out a claim for reimbursement for each appointment

    You’ll need to fill out a new Veteran/Beneficiary Claim for Reimbursement of Travel Expenses (VA Form 10-3542) for each appointment. 
    Get VA Form 10-3542 to download

  2. Gather your receipts and track your mileage

    Be sure to keep your receipts for all private or public transportation as well as any meals or lodging we’ve approved for reimbursement.

  3. Sign and date the form

    Be sure to read the statements and certifications carefully before signing.

  4. Submit your completed form and receipts within 30 days of your appointment

    You can mail, fax, email, or take your form and receipts in person to the VA facility where you received care. 
    Find a VA health facility

    If you mail your claim, we consider the postmark date the date of submission.

How do I file a claim for special mode transportation expenses?

For non-emergency transportation

Before using non-emergency transportation, be sure to contact your local travel office and get approval. 

If we order the service for your transport

You don’t need to file a claim.

If you order the transport and need to pay the cost

You must submit a request for reimbursement within 30 calendar days of the date of travel. You’ll also need to include a copy of your paid invoice.

Note: If you don’t have the invoice and proof of payment or your vendor is submitting for payment on your behalf, you must still notify us that you want reimbursement within the 30-day time period.

To file your claim

Fill out VA Form 10-3542.

Get VA Form 10-3542 to download

Note: Identify the type of transport in the “Travel by” field on the form and list the vendor and expense information in section 3. Be sure to sign and date the form.

You can mail, fax, email, or take your form and a copy of your invoice in person to your local VA travel office. If you mail your claim, we consider the postmark date the date of submission.
Find a VA location

For emergency transport

For transport to a non-VA facility for emergency treatment, notify us within 72 hours of transport. 

To file your claim

Fill out VA Form 10-3542.

Get VA Form 10-3542 to download

Note: Identify the type of transport in the “Travel by” field on the form and list the vendor and expense information (if known) in section 3. Be sure to sign and date the form.

You can mail, fax, email, or take your form to your local VA travel office. If you mail your claim, we consider the postmark date the date of submission.
Find a VA location

What if I need help submitting my claim?

Please call your VA health facility's Beneficiary Travel contact.
Find the travel contact for your facility

You can also call our BTSSS toll-free call center at 855-574-7292. We’re here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

What happens after I submit my claim?

We’ll deposit your reimbursement through electronic funds transfer (EFT), unless we’ve made other payment arrangements with you. 

VA travel pay eligibility for Veterans and caregivers

Am I eligible for this benefit as a Veteran? 

We offer 2 types of travel pay reimbursement. As a Veteran, you may be eligible for one or both. 

Reimbursement type 1: General health care travel 

This benefit covers regular transportation, like car, plane, train, bus, taxi, or light rail. You may be eligible for this reimbursement if you meet the requirements listed below.

This must be true:

You’re traveling for care at a VA health facility or for VA-approved care at a facility in your community.

And at least one of these must also be true:

  • You have a VA disability rating of 30% or higher, or
  • You're traveling for treatment of a service-connected condition, even if your VA disability rating is less than 30%, or
  • You receive a VA pension, or
  • You have an income that’s below the maximum annual VA pension rate, or
  • You're traveling for a scheduled VA claim exam (also called a compensation and pension, or C&P, exam), or
  • Are traveling to get a service dog, or
  • Can’t afford to pay for your travel, as defined by our guidelines

Note: Veterans traveling for VA-approved transplant care are automatically eligible for reimbursement. If you’re a Veteran with a different special VA designation, you’ll need to meet the eligibility requirements listed above.

Learn more about VA disability rating

Learn more about pension benefits

Learn more about the maximum annual VA pension rate

Learn more about VA claim exams

If you’re traveling to get treatment at special disability rehabilitation centers, such as clinics providing care for spinal cord injuries, vision loss or blindness, or prosthetics rehabilitation, you may also be eligible. 

One of these must be true:

  • You need in-patient care, or
  • You're getting temporary lodging approved by VA

Reimbursement type 2: Special mode transportation

This benefit includes special types of transportation, like an ambulance, ambulette, or wheelchair van. You may be eligible for this benefit if you meet the requirements listed below.

This must be true:

You’re traveling for care at a VA health facility or for VA-approved care at a facility in your community.

And all of these must also be true:

  • You’re eligible for general health care travel reimbursement, and
  • A VA health care provider determines that your medical condition requires an ambulance or a specially equipped van for travel, and
  • We’ve approved your travel in advance, unless the travel is for an emergency situation where a delay would threaten your life or health

More questions about Veteran eligibility

If you travel together with another Veteran

You’re eligible for reimbursement only if you meet at least one of these requirements.

At least one of these must be true:

  • You’re the owner of the vehicle used for travel, or
  • You share a vehicle, like a taxi, with other Veterans and pay your own fare, or
  • You pay another Veteran to take you to an appointment

You’ll need to provide a receipt for your expenses. If you’re eligible for reimbursement, we’ll pay the mileage rate or actual expense, whichever is less.

If you use a free transportation service

You’re only eligible for reimbursement for any travel you may have had to get to and from your home to where you were picked up or dropped off by the service.

Free transportation services may include the Disabled American Veterans (DAV) system, VA Veterans Transportation Service (VTS), or other no-cost city or state transportation.

    You may still qualify for other VA transportation programs that can help you get to and from your VA and VA-approved appointments. You may also qualify for transportation help from other organizations. Your VA health care team can help you explore your options.

    These resources may also help you find transportation options:

    Can my caregiver also get VA travel pay reimbursement?

    We may pay for transportation and related lodging and meals for non-Veterans if the person meets any of these requirements.

    At least one of these must be true:

    • The person is your family caregiver under the National Caregiver Program traveling to receive caregiver training or to support your care, or
    • The person is your medically required attendant traveling with you to support your care, or
    • The person is your transplant care donor or support person

    We may also pay for care for an allied beneficiary when the appropriate foreign government agency has authorized their care, or for the beneficiary of another federal agency when that agency has approved their care.

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