We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:
- Increase the use of self-service tools
- Decrease the time Veterans spend waiting for an outcome
- Consistently deliver a satisfying, reliable, and secure experience
VA.gov at a glance
VA.gov service
Health Care
Usage data from previous 30 daysTOTAL USERS
911,728 Down 21% compared to prior year periodTool | Transactions |
---|---|
Complete COVID-19 online screening | 359,403 |
Schedule and view VA appointments online | 72,448 |
Apply for health care benefits | 13,912 |
COVID-19 Vaccine interest form sign ups | 594 |
Education
Usage data from previous 30 daysTOTAL USERS
496,314 Up 8% compared to prior year periodUSER SATISFACTION
76.0% Up 8% compared to prior year periodTool | Transactions |
---|---|
Check Post 9/11 GI Bill benefits | 58,942 |
Apply for education benefits | 18,234 |
Manage education benefits | 11,832 |
Apply for education benefits as an eligible dependent | 8,968 |
Apply to use transferred education benefits | 5,592 |
Apply for VET TEC | 2,512 |
Manage education benefits as an eligible dependent | 2,377 |
Apply for education benefits under the NCS program | 162 |
GI Bill® School Feedback Tool | 81 |
GI Bill® Comparison Tool | 0 |
Pension & Fiduciary
Usage data from previous 30 daysTOTAL USERS
135,097 Up 13% compared to prior year periodUSER SATISFACTION
60.0% Down 13% compared to prior year periodTool | Transactions |
---|---|
Apply for Veterans Pension benefits | 702 |
Disability
Usage data from previous 30 daysTOTAL USERS
769,010 Up 34% compared to prior year periodUSER SATISFACTION
71.7% Up 7% compared to prior year periodTool | Transactions |
---|---|
Check VA claim or appeal status | 1,812,252 |
File for disability compensation | 41,221 |
Burials & Memorials
Usage data from previous 30 daysTOTAL USERS
83,200 Up 2% compared to prior year periodUSER SATISFACTION
78.4% Down 6% compared to prior year periodTool | Transactions |
---|---|
Apply for pre-need eligibility determination | 1,243 |
Apply for burial benefits | 1,135 |
Profile & Records
Usage data from previous 30 daysTOTAL USERS
601,637 Up 8% compared to prior year periodUSER SATISFACTION
58.5% Down 6% compared to prior year periodTool | Transactions |
---|---|
Download VA benefits letters | 367,399 |
Update contact information & preferences | 91,276 |
Update direct deposit information | 13,641 |