VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

911,728 Down 21% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	359,403
Schedule and view VA appointments online	72,448
Apply for health care benefits	13,912
COVID-19 Vaccine interest form sign ups	594

Education

Usage data from previous 30 days

TOTAL USERS

496,314 Up 8% compared to prior year period

USER SATISFACTION

76.0% Up 8% compared to prior year period

Tool	Transactions
Check Post 9/11 GI Bill benefits	58,942
Apply for education benefits	18,234
Manage education benefits	11,832
Apply for education benefits as an eligible dependent	8,968
Apply to use transferred education benefits	5,592
Apply for VET TEC	2,512
Manage education benefits as an eligible dependent	2,377
Apply for education benefits under the NCS program	162
GI Bill® School Feedback Tool	81
GI Bill® Comparison Tool	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

135,097 Up 13% compared to prior year period

USER SATISFACTION

60.0% Down 13% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	702

Disability

Usage data from previous 30 days

TOTAL USERS

769,010 Up 34% compared to prior year period

USER SATISFACTION

71.7% Up 7% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,812,252
File for disability compensation	41,221

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

83,200 Up 2% compared to prior year period

USER SATISFACTION

78.4% Down 6% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,243
Apply for burial benefits	1,135

Profile & Records

Usage data from previous 30 days

TOTAL USERS

601,637 Up 8% compared to prior year period

USER SATISFACTION

58.5% Down 6% compared to prior year period

Tool	Transactions
Download VA benefits letters	367,399
Update contact information & preferences	91,276
Update direct deposit information	13,641