.I'd like to start this review with the fact that I have used AndyOnCall multiple times. I'd also like to restate the fact that Andy On Call uses Independent Contractors. It is stated in their profile but I figured I'd explicitly restate that fact. I am not rating on Price at this point, since the price will depend on which Independent Contractor shows up at your house. If you have one that you like and are familiar with, you might be able to request them; otherwise its up in the air as to who shows up and how much it might cost. The times that I have used AndyOnCall the different Independent Contractors have been very nice, courteous and have done a good job. I figure, once you find that person, just try to contact them directly rather than going through Andy On Call. Secondly to note with anybody contacting AndyOnCall; if you are a brand new customer, contacting them via Angies List is probably a good bet; otherwise if you can call them, I would recommend it. If their lines are down, you might be SOL. My personal experience includes contacting them via Phone in attempt to schedule work that was already estimated. Their lines kept ringing and hanging up on me for 30 minutes. I tried every few minutes.. for 30 minutes. Frustrated, I resorted to contacting via the estimating form online AND via Angies List. If you contact via Angies List, you will be messaged back via Angies List. So if you don't check your messages frequently, you may not be called or emailed back or notified. I never received anything back from the online form; so I called back the next day and the lines were working again. Anyhow all this trouble resulted in miscommunications, an increased price to do the same work (see independent contractor note above), frustration and crying. Please note, the miscommunications, even due to the fact that their lines were down or whatever the fact was that was wasting my time, will be at the fault of the customer. For this particular instance I am moving ahead with the work because I cannot afford to take another day off and wait for a different contractor to arrive at my house This experience has been terrible for me and I"ll never go through AndyOnCall again, if I already am aware of existing independent contractors.