Troy, the technician from Policy, did a great job measuring for and installing the Swanstone shower surround, along with the swinging glass door and additional fixtures including a folding shower bench and grab bar. When there were issues, such as when the shower pan was installed incorrectly, he advised us as to what steps to take next. Moreover, back at Policy's store, a friendly lady (whose name I've misplaced, alas, one of the managers, I believe) coordinated with our general contractor (as this was part of a complex renovation) to reschedule the installation. The end result is quite nice! The shower surround is floor to ceiling, and not only includes the fixtures mentioned, but also an exterior window (with sill), and a shower nook. Considering it's a rather customized installation, along with the hiccups with other contractors, Policy performed well. Update on something we nearly forgot to mention: While they were working on shaping the Swanstone to fit our shower, we noticed that instead of using a vacuum (e.g., PowerVac) to clean up the plasticized particles, they just flushed it down the street drain. While we'd still recommend Policy, I would add that one should be vigilant about such polluting, and ask them to use a vacuum (or similar method) to clean up the debris and taken away appropriately and more ecologically. I've adjusted the grading accordingly.