High Tech Home Warranties

They told me it was a covered repair and to get the work done and submit invoice and they would reimburse us. We got it done and submitted the invoice. After 3 months of constant follow up they covered part of the parts charge and none of the labor. Then, following up again, they responded with, WE ARE CLOSING THE BUSINESS.

I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing

Great! recent signed for Home Warranty.

Excellent service prompt reaponse. Cobered under warranty, with required deductible.

It was completed very quickly & the warranty service paid the contractor who did the work.

When the oven broke, Hi Tech got a technician out with a couple hours to look at things. The tech was unable to fix it within a time frame that Hi Tech felt was fast enough so to make sure I wasn't without an oven they simply ordered me a new one. What more can you ask for? There was no "we need to order parts" or "we need to get another tech out who maybe knows more about this model." None of that. They couldn't fix it on the first trip so let's order a new one, take care of the customer, and the contractor can refurbish the original oven on his own time and do with it as he needs. Every time I've contacted Hi Tech they have moved mountains to make sure I'm taken care of...even in cases where their warranty didn't cover whatever was going on they have helped negotiate lower prices and have helped coordinate routine maintenance. This is a big issue that I think a lot of people take for granted. Hi Tech, like any home warranty company, is NOT responsible for routine maintenance. We as homeowners have to take care of our homes, appliances, water heaters, HVAC systems etc. We can't expect Hi Tech to fix issues that are a result of our own lack of maintenance. We have to do our part and I have been incredibly grateful for Hi Tech's willingness to help coordinate that routine service. When it's time to have my HVAC system looked at, I call Hi Tech and they coordinate a service visit. I pay a preferred rate to the contractor and I know that I'm doing my part under the warranty to ensure that if issues do arise I'm covered. There was one issue that was not covered under the warranty because I had not had my HVAC inspected in over a year. In that case, Hi Tech worked with the contractor to 1. get out to my house IMMEDIATELY to address the major issue 2. work with me and the contractor to ensure I was paying the lowest possible price. I've never had a warranty company advocate for me in this way. Most of the time if something isn't covered you get a "sorry we can't help you" kind of response and that's the end of that. Then we're on our own to find a repairman and deal with whatever comes. Not so with Hi Tech. They are with me every step of the way, on the phone coordinating everything between me and the contractors. Of all the companies out there I have found Hi Tech to be the easiest to deal with, the most straightforward and professional, and who have the nicest, hardworking contractors. They even provide a plan that includes basic issues related to the exterior of the home, another plus that distinguishes them from other companies. Again though, don't expect them to replace your roof for you. That's not what they do but if you're maintaining things and you have a covered issue, there will be no problems in working with Hi Tech to address whatever is going on. If it's not covered, expect them to go the extra mile to make sure you get what you need done by honest people you can trust.

All was repaired and updated. Work was EXTREMELY prompt, professional, well priced, and beautifully done. I HIGHLY recommend High Tech.

At the time of writing this review, I notice that there is another bad experience and we are barely finished with the first week of the month. I have been a client with HT Warranty for 5 months due to Angie's List recommendation. However, had an issue with Air Conditoning prior to the weekend. HT Warranty was sent an emergency email. (Hyperlink is not a form, only an email). Has been an ongoing issue for over 7 months with the hyperlink according to spokes person. I felt insecure about the email being delivered, so I called the number listed and was forwarded to voice mail for a person named Theresa. This person sent a text, for me to call another number, which I did. This message was the same voice mail for Theresa and I left about 3 messages; the last stating I was very uncomfortable leaving a message with a calling service that uses first names instead of company names. After about 4 hours of calling; I received a call stating a contractor would call within the next day or two. The contractor arrived, I paid $290 for Freon which was not covered. However, when I looked in my files, I had sent a copy of the inspection report done one month prior to taking services with HT. Bottom Line, I could not get a straight answer on how much HT would provide to cover the monetary costs of replacing a unit should it come to that. The gentleman who I last talked to stated that, "HT did not have enough of my money invested to warrant paying for a complete replacement". Being said that they could not quantify an amount other than possible about $400 to replace a $5000 dollar unit, I elected to discontinue giving them anymore of my money. If they could not guarantee more than 10% of the costs to replace this item, I am only surmising that they would pay even less if any to replace a washer/dryer, or any other item that cost significantly less than an Air conditioning unit. If you use these guys you are on your own. I imagine that this review will probably be met with "... There are two sides to each story". However, take a look at the majority of issues by members. There are more complaints than kudos. Buyer beware.

First and foremost: When you purchase a warranty from this company READ THE FINE PRINT. The devil is in the details and he is shrewd. I have had 3 home warranties in my lifetime and this is by far the worst. I have used American Home shield and First American, and whenever a covered appliance went out they responded, made repairs, life went on! Not so fast with Hi-Tech. I called to report my AC unit was frozen and a call was placed to a service tech who responded the next day. He wasn't there 5 minutes and took one look at the unit and said Hi-Tech wasn't going to cover the cost of the repair, and this was with the"Platinum" service package. He stated that in the fine print it states that the covered or sealed portion of the AC, which by the way is about half or more of the unit, IS NOT COVERED! This is also the most likely part of the unit to break down. I had a Freon leak, which can you guess, they DON'T COVER! He then told me that he can fill it up with Freon and stop leak for an additional $300 and get us up and running. It was over 100 degrees outside that week, so I told him to fix it. He called the warranty company back to let them know what he found and Hi Tech then stated it was a preexisting condition. This is a little tactic of theirs to get away with NOT COVERING the problem. Keep in mind the AC had been running since April, and they said because we bought it in November it was preexisting--please explain that to me. We also found out that if--IF--they covered the repair they would pro-rate the cost based on the age of the unit. After reading the fine print, we found out that they would not even pay for 1/3 of the cost of a new unit. So either way we pay out the rear for what we thought was covered by HI-TECH. To make matters worse we found the AC tech they sent ripped us off. He charged us for 5 lbs. of R22, when the unit only held 4 1/2, and it had over a pound in it when he got there, do the math and well--lesson learned. In summary, be aware that though you are paying a couple hundred less for a year warranty, there is a lot of fine print you need to read VERY CAREFULLY before making the purchase! Very disappointed in the service, and I will not do business with HI-TECH again. In the end I paid them for the warranty, paid their rip off man, and I had to have the entire unit replaced at my expense. I wasted over $800 messing around with this crap, and that's before the $3800 I paid out of pocket for a new unit. There are far better warranties out there for a little bit more per year!

The heater they supplied was a good one. However, they sent an inexperienced repairman to replace the heater. He slipped and fell through our newly remodeled bathroom. The company repaired the hole in the wall with the wrong texture and then wrong the type of grout. We are going to have ceiling repaired by a company recommended by the my daughter who works for one of the largest builders in the country. I have cancelled my service with the warrantee company. I now have to pay an additional $150.00 to have the ceiling refloated and all the wrong grout taken off and replaced with the correct type. *In response to service provider response: We hired 1 contractor that they recommended. He came out and said that he did a lot of work for High Tech. He fell through the ceiling that same day. We called High Tech the same day. They wanted my husband to go up in to the ceiling to get a model number. He is 79 years old and could not do that. We then had to contact a different service provider and pay an extra $150.00.

My HVAC unit (home in Vegas) had a couple of capacitors go bad in early August. Hi-Tech was very responsive in getting a repair man from 5-Star Home Service out to fix the unit.

They are really good and I will continue to use them.

Sorry, we were unable to deliver your message to the following address. < [email protected]>: Remote host said: 550 5.1.1 < [email protected]> Recipient not found. < http://x.co/irbounce> [RCPT_TO] --- Below this line is a copy of the message. Received: from [66.196.81.174] by nm9.bullet.mail.bf1.yahoo.com with NNFMP; 05 Mar 2015 06:28:35 -0000 Received: from [98.139.212.225] by tm20.bullet.mail.bf1.yahoo.com with NNFMP; 05 Mar 2015 06:28:35 -0000 Received: from [127.0.0.1] by omp1034.mail.bf1.yahoo.com with NNFMP; 05 Mar 2015 06:28:34 -0000 X-Yahoo-Newman-Property: ymail-3 X-Yahoo-Newman-Id: [email protected] X-YMail-OSG: 9keh_34VM1mjlVkL94QxPGm3VNBYG2FKP_o.A8kgQ2AVf_WToWsQxgoM5xBWBE4 2pycTJhlQyhZ5f0WcTzRToVlEZQbvAuUqeuSK0QCvb4474Konyvo54tzau4gd3wMx0VS7nmhbERY eLBa_iVRbMrpjwMFMlGwcgxMgaES4YVokixZwt8WwwHKdELObcshLh3WejUyeaVe_Rqi2Dyfz64_ V2qRl32nDcK_lZynAcpml1JEefCAn864HChbyMHX0UVA9NL5mGSGDZRFIRcqqTpFfuGxrSuQL_U6 rumq_1hDe_leQiMOXhi0jANEqazdtp91IN88vd6ERSxywOuVzHKtzo9HbWqToIhobQe_JUX5EO.K Sk.isenXf77Kcmo4bAL.kSCDgEXIigVITX44Psk7dCW7CFFAoZF6vp176mDbBIP4lcpxLRrrjY_x

This was one of the most unpleasant experiences we've ever had with home repairs - no, actually it was the worst. The refrigerator repairman rescheduled to another day, which was okay, but then arrived with a seriously unpleasant attitude. Halfway through the work, with our refrigerator in pieces, he made a long phone call to someone at High Tech and then announced that we SHOULD have had a refrigerator maintenance plan, and that if people like us just continually used their home warranty to have appliance repairs without one then they're just "using" the system, whatever that means. When I pointed out that our last home warranty company hadn't required one, he became aggressive and loud and accused me of lying. In my own home! We had to ask him to stop being so rude in our home, and were on the verge of telling him to leave, before he would stop shouting at us. Now that our refrigerator is in pieces, we have to let that man back into our house to fix it next week, but we will never again use this company for any reason. I would tell people to avoid High Tech Home Warranty company like the plague.

They responded quickly and I was able to set up the account fairly easy. Their customer service is wonderful. They also gave me a 10% discount, because I am a member of Angie’s List.

Roger's Repair (also on Angie's list , cam over promptly found our problem, contacted the Hi Tech and repairs were made. Very happy with the Warranty company and Rogers Repairs.

We chose High Tech because it was able to piece together certain parts of its policies in order to provide coverage for our geothermal heating and air conditioning system. Furthermore, they've been very helpful in terms of providing information and answering our questions, and on one occasion they were even able to help us find a company to service the system for a lesser price than the original installer.

No problem purchasing a policy and their price and covered services were better than all other providers in Virginia.

Keith at High Tech Home warranties coordinated a repair where a service professional evaluated and fixed an AC unit with a matter of hours. Hugely important in Florida. All the more impressive considering that AC guys must be in high demand with the heat. I was very impressed overall.

High Tech Home Warranties was very professional and courteous. They went above and beyond when we lost our copy of the invoice, which was important to prove that the work we thought had been done had not. They told us straight about the system.

I asked to renew my warranty because of the dependable service and professionalism

Don't remember specifics but was very reliable.

Our heat went out and we promptly called Atlanta Gas Light who said there was a problem with the furnace. We then called High Tech Home Warranty. 1. They sent a contractor the next day to inspect the problem. Determined that a complete replacement was needed. The contractor was 90 minutes late (did not call me) but I am not pinning that blame on High Tech. 2. The day after that, contractors came back to replace the furnace. They were courteous (though I was a not a huge fan of them smoking on my lawn). However, they did not tell me when they would be coming to my house so I received a called from High Tech after I had gone to work saying the contractors were there. 3. Finished the job in the afternoon and were courteous to my wife as they tested the system. 4. We have heat in our house again! Keith is always available to talk to on the phone but I wish the contractors would show up on time and notify me ahead of time when coming. The total cost of the replacement was $2625 and the platinum warranty covers $1500 so our out-of-pocket was $1125. Not bad for a replacement. Would highly recommend (not that we hope to have to :-))

After finding out that Hi-Tech warranties services the state of Iowa, I have just been blown away by the responsiveness I've gotten from Keith at Hi-Tech. We've been in contact almost everyday for the past week. He's been very good to stay in touch & to let me know what things he needs from me, in order to get us set up with this home warranty service. This was the only company I saw that offers warranties for the exterior of your home. Under the best plan available, I was still able to get everything covered I needed for $50/mo. This was a much better price than I had seen from other companies (that don't provide exterior services). We haven't actually had any problems or needed to make a claim yet, but I have the utmost confidence that it will be handled timely & professionally.

Their website was very easy to navigate, enter all our information, and sign up for a policy. We entered all the information for our home. We chose the Platinum plan and added coverage for Septic. We were pleased with the price, and with the reviews of the company. Everything went well, our account was charged, and service was to start 30 days from the date we enrolled. Then the next week, about 4 days later, I received a phone call from them cancelling my home warranty. The representative stated that my house was too old. I explained it had been remodeled in the 90's, and that was still "too old." She then asked how old my furnace was, but I had no clue. I explained that it was in excellent working order, that we had just bought the house & it passed inspection. That didn't matter. I asked if we could simply exclude it from the coverage if that was the issue, and she said no, because the house was too old anyway. Then why did she just waste 10 minutes of my time discussing the age of the furnace & even asking the question in the first place? If there is a cut-off for the age of a home that they will cover, they should state that up-front on their website. Also, they should have something in place when applying on their website which will automatically deny that age. My time has been completely wasted, and now I have to start my search all over again. UPDATE: After reading the Provider Response to my review, I dislike them even more. I'm so sorry I missed two little letters in reading that entire fine print disclosure, when the LARGE PRINT said you covered my state. Your representative still completely wasted my time, and yet you brush that off & then blame it on me. You seriously need a different person to respond to complaints -- one who doesn't push the blame onto customers & takes responsibility for their own mistakes with humility.