Top Notch Concepts

Service Provider Response

The customer’s comments are untrue apart from my leaving the job and hanging up on him. This was an 8 week job totaling $12,250.00, not $15k. His statement about the amount of hours I work is irrelevant since I do not get paid by the hour; my labor is a fixed price (if the job goes over I don’t charge more). The original finish date was Friday, May 30th. On Thursday I informed the customer that I would be 90% done Friday but would have to return Monday for a few touch-up items (not 2-3 days). That evening I received a phone call from the customer. As a result of his rage on the phone he became unreasonable, ungrateful and disrespectful, so I felt I could no longer work for this customer. I hung the phone up and terminated our contract by leaving the job the following day. The reason the job was behind is they added extra work throughout the entire job, items that were never discussed (i.e. additional shower heads, backsplash to vanity, cabinet lighting, multiple doors, trim, paint, etc.) which I was not paid for. Anyone knows that when you add additional work the job is more than likely not going to finish on time. In addition, I also did not get paid for materials out of pocket and my last week’s work. I also have an email from the customer with words in it like “done such a good job” and “very dependable contractor” so I find it hard to believe that I am rated an F. For 8 weeks I was there every day without fail! In addition, I worked the last weekend of May and on Memorial Day, a holiday, so I think the rating for punctuality is completely biased. I have been in this business for over 20 years and have never been spoken to so rudely by a customer. I have a huge customer base and tons of A++ referrals. If a customer would like to speak to any of my past or current customers I will always put them in touch. I have nothing to hide. I have customers willing to wait 5 months to get on my calendar because of my work ethic, professionalism, price and reliability. It’s a shame that one customer’s inability to be reasoned with now affects my Angie’s List rating. Here are just a few reviews from my website: We recently worked with Top Notch Concepts to re-model our master bathroom. As first time homeowners we had a number of questions throughout the process and they worked to find solutions. We could not be happier with the results. They are a credit to the profession and we appreciated their hard work and courtesy from the start of the project until the end. I would be pleased to recommend them to others. Finally, a reliable, honest contractor! TNC is very reasonable, has excellent craftsmanship and attention to detail. I thoroughly enjoyed chatting with them during our kitchen redesign project. TNC puts their heart in to the work. I have recommended TNC to my friends and family and I will use them again! I saw TNC’s ad in Dallas Offers and decided to send them an e-mail. I showed them everything I needed (including repair to ceilings and crown molding, grout on fireplace and bar, doors that didn’t close properly, etc). They gave me an estimate and told me it would take two days of work. They stayed true to the cost and time estimate, and did a fabulous job on my condo. They even bought a globe for the light in my closet! (There hasn’t been a globe on it since I bought the place)! TNC did a great job, and I will definitely call them for any future home project or repair! TNC completely reconfigured our master bath. We had a very small bathroom with a shower stall the size of a phone booth! They removed two walls which expanded our bathroom by about three feet. I know that doesn't sound like much, but now we have a shower large enough for four people! There is space to accommodate a moderate sized linen cabinet. They had to redo the bathroom from the ground up; new subfloor, walls plumbing and electric. Then they tiled the shower, floor and painted all remaining surfaces. I luv it! We have lived in our house for over thirty years and every time I use our new bathroom I feel like a DIVA! Please don’t let one irrational customer fool you!