Dallas Central Air Conditioning Repair Service

Called ahead prior to arriving. Spent a lot of time evaluating our AC system, then took time to explain in detail how he understood the problem, offered options on how to solve the problem, looked into our mfg warranty to reduce our out of pocket cost. Was very professional. He worked with us to try to save us money.

The replacement was very good. However, a wire was damaged during the work which damaged the control board. The new control board obtained by the service tech turned out to be faulty. This lead to many hours of frustrating work to find the problem. However, the personnel worked until they fixed the problem. The personnel were very knowledgable. They kept the area clean. The installation was excellent. The company replaced the control board at no cost to us and stuck with the original cost.

I got a good price on the unit. They were here when they said they would be. They were, also, very fast installing the unit. I found them personable and easy to do business with.

OUTSTANDING AND PROFESSIONAL SERVICE! Our AC went out and they were able to release a crew to install a new AC the next day. SA Specialties is HIGHLY RECOMMENDED!

My home was in need of a new central a/c unit. I purchased one from A#1 Feb. 2011. In 2011 after the install, we called for repairs 11 times: 2 times for the water pump that flooded my hall, 1 time for condensation on ducks that caused damage to my ceilings, 2 times to redo ducks, 5 times for the thermostat, 1 time for the electronic board that controls the compressor outside. Due to all of the repairs in 2011, I filed a complaint with the bank (wells fargo). A#1 air then attempted to make the situation right and replaced the 4 ton coil. In July of 2012 I called again for duct condensation. The repair man said I had a leak in my roof. I had my roof leak tested. There were no leaks. The contractors cut holes in the ceilings. It was the ducts, again. We discovered mold due to the high amount of condensation. Mold was on the wood in the attic, inside the area where the coil is and in the duct system. I then filed my second complaint with the bank. This caused A#1 Air to uninstall and reinstall the unit the "proper way". They also replaced the ducts, cleaned the mold and re-organized the ducts in my attic. The president and vice president personally came to my home and requested I allow them to make the situation right. I want to acknowledge their efforts to salvage the mess. In January of 2015 I called them for repairs to the heater as it was not working. That was a mess because they sent a novice repair guy. My unit required a senior tech. This is when I began to realize that I was attached at the hip to them because they had patched worked my unit so much their own novices techs couldn't fix it. I do want to say, they were always prompt to repair but in August of 2015 the final straw came when my ducts began to condensate again. At this point I filed my third and last complaint with the bank. I then called A#1 and began negotiations to get my money back and return their equipment. I ended up only getting half of my money back. When the unit was removed I discovered an immense amount of mold in the coil. Although I ended up paying dearly, the mold I discovered validated that I made the right decision for the health of my family. This is my experience. They tried to fix it. I give them that. At the end of the day, I should have demanded my money back in 2011. I just wish they would have had the integrity to replace what they sold me instead of taking me on a roller-coaster ride tiring to make it right when it was wrong all along.

The air conditioner does not cool my home. It is hotter inside the house than outside. Never though the installer has been to my home on 6 different occasions he has not fixed it. He did say that he would be out to replace a part but he did not follow through with that. The owner ( Bill Nix) has been pleasant to deal with on the phone but has not ensured that I have a working air conditioner.

Chaz came over to check our central air conditioner. He found the problem immediately. He showed us how to correct the problem. When we replace our unit we will call him. He was very courteous & professional.

Of the 4 bids received ($8900 to $14,000), Comfort Masters was the second lowest but was the most professional. They were the only company to provide a detailed statement of work. For the initial survey, they arrived not just onut "Air Force 1" on time. They presented the quote the next day instead of on the spot like the rest of the companies but the additional detail in the quote was worth the wait. For the installation, they were a little early and finished early. The installers were quick, quiet and they cleaned up after themselves. The price was exactly as quoted with one pleasant surprise. The quote specified a smart thermostat but did not specify a model number. They installed a top of the line thermostat. In addition, they went throughout the house re-sealing the registers as part of the total price. It has been about 6 weeks not and the unit is operating perfectly. A great job. A good company. I am very pleased.

Called ahead and arrived on time. Cleaned the until and noticed the fan motor was leaking. Inspected the motor and while it will probably need to be replaced in the not too distant future did not try and sell me the part and actually stated he would just keep an eye and ear out to see how it goes this summer as it could last a couple more years. Do not normally hear this with many other contractors which was refreshing. Went into the attic to inspect the other parts of system as well and all went as planned. Only cost was the deal I had purchased. I have used this company in the past and when you find someone in this industry that you can trust you want to go back to them again and I trust Comfort Masters and will be using them again.

I chose Air Force One because of the high number of A ratings by other members of Angie s List. In 2007 they replaced a contact switch in my air conditioner. Right after the technician left our home, we once again had a non-working A/C. My wife called in a Heating & A/C company not rated on Angie s List. I related the facts to designated employee at Air Force One and got no satisfaction. I drove out to talk face to face. I showed him the part and the second company's invoice. I received a total refund. My heater completely stopped working this week. I scheduled the repair and a furnace tune up with Air Force One. I returned home and found the unit was not cycling on and off as expected. I called to tell them my problem. The second technician found the first had flipped a switch. There was no charge for the second service call. In both cases a work review by the first technician would have made a world of difference.

The man was very nice and professional. He had come out the first day that I called and had made the repairs. The air was still not working properly so he back the 2 nd day and had noticed the Freon he had put in the day before had leaked out. So he repaired that and another leak he had missed the first day.

Workers arrived and supposedly installed central air unit and gas furnace. When they were installing other part of air conditioning unit outside, they had left a hole in the side of the house leading from Freon hose to house and I actually had to go to get parts to cover hole on outside of house. They did not complete installation of furnace, covered up safety valve, supplied no venting for furnace whatsoever. A Master Plumber came out the next day, after I had made a full payment and told me that the gas furnace installation was incomplete. If gas had been turned on, everyone would have been overcome with carbon monoxide poisoning. I tried to call this company and they had disconnected both numbers they had given me. I am disputing charges for gas furnace unit now and will definitely advise that no one uses this service provider.

It went much better than expected. The installers were very professional and meticulous in their work. They re-placed some of the work done by a previous repair company to make the unit more secure. Although the unit in the attic was large and the space to remove it from the house narrow there was no damage to walls or wood work. The new system is so much more efficient we can raise our thermostat 3 to 4 degrees on even the hottest days to have the same comfort level as before.

Everything went well, Speedy Electric & AC came out to my home and performed a tuneup on two of my central air conditioner system. They checked the coils, freon level, checked for leaks. the thermostat and checked for leaks. The freon level was low in the upstairs unit and they gave me an estimate of what it would cost to fill it up. They told me that the unit appeared to have a slow leak some where which they could not detect. I declined their repair cost of the unit because I have a home warranty policy which I told them I would call to have them complete the repair. Overall Speedy Electric a nd AC did a very good job with the diagnostic. I would call them back in the future.

Perfect! This company price was 40% better than competition. All work done in less than one day. Clean, efficient, polite, and professional.