Recent Review: We were very pleased with the excellent service provided by Simmons. They took their time to help us select the granite color and tile for the backsplash, and even encouraged us to take tile and granite samples home so we could see how they would look in our own kitchen. We were less pleased with the installation process of the countertops. Simmons contracts this out to a company in Dallas called StoneTex, which appeared to be in disarray. I have never heard so many excuses in my life. It started with no-one being there when we arrived for our appointment on a Saturday morning to choose our slab ("stuck in traffic"), so we had to wait half an hour in a desolate industrial parking lot. Then the crew that did the initial install showed up late ("oil leak in van", which turned out to be true since our driveway was covered in a pool of oil after they left) and had not received proper instructions, so they cut and installed the bar top the wrong way, and were in a rush to leave to take care of their oil leak, instead of taking time to make sure everything looked good. Larry, our Simmons contact, forced StoneTex to clean up the oil mess in our driveway, which to their credit was done promptly. However, after this it took three weeks until they had new granite to replace the bar top, and another week until they had a crew available. Then to think that we had hired Simmons for our countertops, instead of Lowe's who had done our cabinets, because Simmons promised to install within 10 days after templating! While we were waiting, Simmons' owner replaced Larry with Siegfried, but unfortunately we were informed of this change before Larry was, so that I was in the uncomfortable position of having to tell Larry to check in with the office when he called me later that day. But the change did seem to work miracles, as after Siegfried took over everything started going more smoothly. The crew that came to replace our bar top was also late ("truck broke down"), but Siegfried informed StoneTex that this was not acceptable, and indeed they had a different crew here very close to the scheduled time. This crew did not have the granite with them, but they were able to take care of several small things (polish an ugly scratch, caulk gaps between countertop and oven cabinet, and take careful measurements for the bar top). This crew was outstanding, and Siegfried (with Simmons, recall) stayed here the whole time to supervise them personally. Another guy came later that morning with the stone, and this time they installed it correctly. On Siegfried's insistence, StoneTex had even made us a granite cutting board for the inconvenience (value $150) at no charge. After this we were ready to move on to the next stage. Siegfried had already lined up Martin, Simmons' tile guy, who came two days later. Martin's men did a fantastic job, nearly finishing the entire backsplash in a single day. Good thing too that Siegfried had measured again and noticed that Larry had not ordered enough tile. Simmons did not charge us for the extra tiles, which arrived in time for the installation. We were very pleased with our new backsplash, and with the countertops. But there was one more thing to take care of: the tile grout had somehow left ugly black marks on our countertop, which stood out even though our granite is black pearl. Siegfried came over and rubbed it vigorously with granite cleaner, and got most of it out, but he said Jason (with StoneTex) would come take a look and tell us how to take off the rest of it. After not hearing from Jason for several days, I called Siegfried again and Jason called me later that day to set up an appointment for the next morning. Next morning, Jason called saying he had food poisoning, which might be true since he sounded sick. He did not call us again the next two days, but fortunately, we could remove the last black spots ourselves with some effort. Overall, Simmons really took care of us. We now have a beautiful kitchen, though it took longer than it should have. Siegfried made sure that we were completely satisfied before collecting the balance. The price was competitive with other countertop companies in the area. But if Simmons wants to stay in the countertop business, based on our experience, I would advise them to switch granite companies. I think it would have been a nightmare to deal with StoneTex directly, and the only reason things moved along at all was because Simmons provides this company with a lot of business.