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Products for Home. English Forum

Check out the discussions about Kaspersky products for home

5030 Topics

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Can I have more than one activation code in My Kaspersky?

Hi. I found an interesting promo for Kaspersky Security Cloud on Amazon.it, so I would like to buy two 1-year licenses for this good offer. But I was wondering what happens when I add my second license key in My Kaspersky. It will be consumed the first 1-year license, and then the second 1-year lice...

Kaspersky Security Cloud

Shopify website not displaying images

About 3 weeks ago, Kaspersky updated something and I am now unable to see images on any website using the Shopify shopping cart system in any browser including Firefox, MS Edge and Google Chrome. Other websites with other cart systems are not affected. I went in and added those websites plus shopify...

Kaspersky Internet Security

Very long database distribution in time.

I find that my KIS 21.31.0.391(d) has stopped at 7:04 am (CET-1) when it is my local time at 9:50 pm.Are there any problems with Kaspersky servers?Can anyone tell me if you are in the same situation?Thank you very much.

Kaspersky Internet Security

KIS Security Report. [generated when Mac was powered Off.]

I have just returned to my desktop after a few months overseas.KIS indicated:-How is that possible when the machine was not turned on?

Kaspersky Internet Security

sending email. [SMTP server not specified. Error establishing connection]

I can't set up email, does anyone have a solution?

Kaspersky Total Security

ksk can't filter on my macbook air chrome

hi. my kid using macbook air and os bigsur ver 11.4i’ve already block youtube but they still can open it using chrome. installed in the computer ksk ver 1.6.0.143.already uninstalled and installed it back, delete history, cache, and cookies. but still they can open it. what i must do? thanks.

Kaspersky Safe Kids

Help - cannot delete safe kids profile from iphone

I am trying to remove safe kids profile from my daughters iPhone. Following all steps I am provided with a 4 figure code from Kapersky to remove. the iPhone is asking for a 6 figure code and so the 4 figure code provided is not recognised.

Kaspersky Safe Kids

Too long memory check

16Gb RAM was always checked for a few minutes, situation has changed due to recent Windows update to Windows 10 21H1 x64 to version 10.0.19043.1110 .At the same time in VirtualBox guest Windows 10/11 there is no such problem.FYI.

Kaspersky Virus Removal Tool

Unable to instantly block and unblock websites?

Hi.I dont know if there is a problem with my setup or if this is normal behaviour of the app?I allow kids access to youtube most of the time, but there are times when they need to do some work on their laptops, so during this time I want to block YouTube website. However, whenever I try to block (i...

Kaspersky Safe Kids

Kaspersky Total Security block keyboard input in Firefox.

Hello, I’m using Kaspersky Total Security 20 on Windows 10 2004. Since the last couple of weeks, Kaspersky is blocking my keyboard when I type on something on Firefox at some pages like Amazon, banking, etc, it annoys that I have to type on Notepad once then copy into the browser. It doesn’t matter...

Kaspersky Total Security

[moved] Unable to cancel Kaspersky for two years. Not available on their website, and phone #s given by them are inoperative. Seems fraudulent, and worse they keep billing my credit card. Have taken over $180 now. How to stop.

I was a subscriber of Kaspersky services from 2013-19 without any major issues. Cancelled in July 2019. They billed apparently billed my credit card anyway and collected without my knowledge. Some $90+. Now I find they have again billed my account and likely been paid. I have notified credit card co...

Kaspersky Internet Security

Is moqs ransomware decryption tool available? [MOVED]

Please help me. My files are encrypted by moqs ransomware. Need to decrypt them.. Does anyone have the solution for it?

Kaspersky Internet Security

Banking site → "Certificate verification problem detected"

I’m being blocked from entering my on line bank site. Does it have something to do with my Kaspersky Internet Connection? I can get on using my Android phone but not my desk top. I also get this message: Certificate verification problem detectedCertificate chain is broken (error: 0x00000003)You ar...

Kaspersky Internet Security

Kaspersky shut down

It´s almost two weeks since this problem occured, windows started to pop up messages where it says that antivirus program isn´t actualized, then when i click that message, kapersky runs actualization, but it installs same version as it was. (version 21.3.10.391 (d) ). The main problem is, that since...

Kaspersky Internet Security

Host Process for Windows Services webcam notification

Hello,as a Surface Go user, I got notifications that Host Process for Windows Services (PID: 3656) is using my webcam every time I logged in, because I use Windows Hello (face recognition) when logging in to my PC. But several days ago I started seeing that notification permanently on my screen (not...

Kaspersky Internet Security

Not connecting to servers

Hello! I just bought Kaspersky VPN beacause I want to play the Deadpool game on Steam. To do that you have to be connected to the Ukranian servers. When I proceed to connect to the servers with my VPN the game does not want to start. Are you not able to connect to other servers to do that type of th...

Kaspersky VPN Secure Connection

computer xp 32 infected convert.ad

xp 32 virus infected with adware adware.corevert.ad in directories:c: programfiles \ kasperskylab \ kaspersy antivirus 16.0.0 \ avp.exec: programfiles \ kasperskylab \ kaspersy antivirus 16.0.0 \ avpui.exe and other files from c:programfiles \ kasperskylab \ kaspersy antivirus 16.0.0if malware.gen i...

Kaspersky Anti-Virus

Kaspersky Intrnet Security renewal

I first tried to renew through the link in the forum, there I had to pay with a credit card (I don’t have one). So I got to this website : https://www.kaspersky.nl/renewal-center/homeThere Ican pay with a bank transfer in France …… ? Nexway. In the past it went through a firm in Luxemburg and a bank...

Kaspersky Internet Security

Kaspersky Total Security 2020 is detecting ClamAV as incompatible software even though I have never installed it.

I am using Kaspersky 2020 version 21.3.10.391 (d) on Windows 10. After installing Kaspersky is notifying that there is one incompatible software on my system called “ClamAV 1.0.26 / gredAV”. The issue is that I have never installed it and neither I could see it on my Control Panel or CCleaner for re...

Kaspersky Total Security

Kaspersky rescue disk crashed

I tried to boot to rescue disk GUI mode but it crashed, now how to boot back to Windows, help me please, I have no experience with Linux

Kaspersky Rescue Disk

Letters Key (ABCD...) not working after the Kaspersk Secure Connection [Safe Money]

Windows: 10 Pro, 21H1Kaspeskey version: 21.3.10.391(d)After closing google chrome secure connection, keyboard is not working, (only the letters keys)eg. win key is working.. but abcd… keys not working.

Kaspersky Internet Security

ZenDesk down loads being blocked. “inject script into web traffic to interact with web pages “

When trying to down load from Zendesk I get an error and it does not down load.Zendesk have advised that “inject script into web traffic to interact with web pages “ should be un checked. but I cant find this setting

Kaspersky Security Cloud

-Scan.Generic.PortScan.UDP

Hello, im using Windows 10 and getting Scan.Generic.PortScan.UDP Network attack blocked reports.Im using version 21.3.10.391, is this an fals report or soemthing like that.

Kaspersky Security Cloud

Is Kaspersky Free discontinued in Romania? The application is not available in your region.

About a month and a half ago, there used to be an option on the Romanian Kaspersky website to download the Free antivirus, in the “Free Tools” category. The link for it was kaspersky.ro/free-antivirusIn March, I noticed that the “Free Tools” category no longer has Kaspersky Free. instead it has an g...

Kaspersky Free for Windows

don't i have to mind on auto-payment by change to kaspersky-free, right?

Today I changed kaspersky anti-virus(the product pay per year) to kaspersky free while i using kaspersky anti-virus on free-trial. it just changed when i press ‘change to kaspersky free’ by click once.there are no more payment afterwords, right?

Kaspersky Anti-Virus

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