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"I pay them $86 a month all year long for all of their services. I had it competitively priced with Scott like the fire-ants, they're competitive. The guy that does all of our services but the mosquito service, Randy St. John, he's the technician that has our route or whatever and he's phenomenal. If I had to say, this is what I want as a consumer out of a pest control company, I couldn't add anything to what Randy does for us. He'd shoot a text to my wife when its time for our quarterly pest control. He doesn't call, he just use your free text, he schedules it with her. He's super nice. He always comes in and chit-chat to make sure we have no problem and then he just goes about his day. He does his stuff. He's usually here for about a half hour and super friendly. We had some ants in our kitchen, we have gone out of town for a few days and we haven't cleaned the kitchen out as well as we probably should have, no one was here. We came back, there were some ants in our kitchen, not a big deal, it was just a line of ants to some foods. We got home at 11 o'clock at night, I text Randy not thinking he would answer, just thinking he would see it in the morning. He saw it, I'll be there before 10 a.m. and he was here before 10 a.m. in the morning. Less than 10 hours from when I text him. I texted him in the middle of the night. He was here, killed the ants, came back later that day because the stuff he put in to kill the ants, he has to clean back-up. He came back later that day, cleaned it all up and was gone. He was apologetic that happened and he didn't do anything, we did it. We've had them for five years and we got a different technician one time. It was by design that they let us know that was going to happen. Every 24 months they rotate the technician just to let another technician see the other technician's route. I just shot Randy a text, I think I have something in my attic making a noise. I used them a few years ago, we have bats on the eaves of the house and they did a great job. I think I have a squirrel or something in my attic. He's great and funny. He's been in the pest removal business forever and he knew more about bats than I would ever care to know about bats. I've worked with large corporations before and we've tried to go with cheaper vendors to do things like pest control, the level of professionalism is different. I mean they always show up in a branded clean truck. They always have on clean using, always looking very sharp and they just always look impressive. When you think about it, they kill bugs but they're always professional and clean. Its just a good service.
John R. on February 2015
