The business owner arrived on time at work site to perform the initial estimate. A thorough inspection was performed and I was told to expect a written estimate within the next 48 hours. The estimate was received back ahead of the promised time along with potential start dates. Pricing was very competitive and the owner was a primary member of the work team for the project. Based on the estimate, flexible start dates and owner's direct involvement I selected Berg roofing over several other prominent local firms. I was not disappointed. The work team arrived per plan on the first day on time and began our tear down. To my delight, the punctuality continued throughout our experience. Our custom home is built on stilts into the side of a hill over a creek - a very challenging environment to work in. Visible progress was made on the first day, and shortly thereafter all of the cedar shakes were removed and placed in a truck. Our worksite was immaculate, despite the tremendous amount of wood, nails and insulation removed. It was so clean, that a neighbor mentioned how much they appreciated the effort. Over the coming few weeks the pace quickened and custom 24 gauge pieces of the roof were placed, along with the associated flashing and rubber materials to ensure the best looking finish possible. At one point, the owner pointed out that additional insulation might make a significant difference in the heating and cooling of one of the attached structures. We checked it out, and with his help made the call to make the adjustment to our plans with a 3rd party - again, we were not disappointed. The benefits have been excellent. He was also clear that the insulation was not totally necessary elsewhere and saved us some money. We expected good quality work and a good price from our estimate. We were not expecting such tremendous expertise and candid, forthright guidance on a variety of associated topics. The level of professionalism and courteousness of the team ranks at or near the top of my all time contractor list, and I felt compelled to share my experience with them. In a business full of missed dates and financial potholes Berg roofing was a real breath of fresh air. I would use them again without hesitation and would absolutely recommend them to friends and family.