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24 Hour Bath

Founded 1999 • With Angi since April 2011

4.5

(13) Verified Reviews

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Business Details

Phone Number

Address

17411 Studebaker Rd Ste B

Cerritos, CA 90703

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Description

After servicing many clients with a wide range of remodeling needs, we received more and more calls for bathrooms. While helping clients, we decided we could make the experience SO much easier. WE could research the products out there, WE could talk with a designer about colors, WE could bring the

Verified Reviews

A few reviews for this pro...
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Ed S.
5.0
07/20/2016
unknown
Description of Work
In May 2016 we renovated one of the bathrooms in our house located in the L.A. area. We obtained estimates for a relatively simple project of re-glazing the bathtub and surrounding it with an acrylic wall system. We are very satisfied with the result and the experience. 24 Hour Bath was very easy to work with, professional and punctual in all matters related to this contract even though I would think the total cost of $4,300 was small for them. Based on our experience I recommend them highly.
Category
bathtub refinishing
Jeffrey L.
5.0
02/18/2016
We had our shower stall replaced. Dan gave us the original estimate and answered all our questions. The plan called for them to demo the shower walls/tile, remove the basin and put in a new door. Dwayne and Felipe came out to do the work. Dwayne was able to fit the new walls over the old tile. Not only did that save us from the mess that a demo would have caused but it also meant we did not have to touch up the paint around the shower. We were very pleased with the quality of their work. Don?t expect it to be done in 24 hours. If all goes well, a job like ours takes about 2 days for the initial labor then you have to wait a few more days for the door to arrive. Our job took a little extra time because we ran into one bump along the way caused by water puddling in the basin. Scott, one of the bosses, came out twice to answer our questions and calm our fears. Dwayne and Felipe worked hard to get it fixed. We are very happy with the finished product. And we don?t want to leave out Patty, back at the office, who was so helpful. One more note, as consumers you need be involved in what?s going on with your project. We?ve learned over the years that while you may make your wishes known to the salesperson, the work crew isn?t always aware of them. We had a problem with which way the shower door would open because we assumed they had the salesman?s sketches, which they didn't. Mistakes can happen with even the best of workers and Dwayne and Felipe are two of the best. So stay involved with the process. Again, we are very pleased with the final product and that we had 24 Hour Bath do the job.
Description of Work
Replace shower stall and walls.
Category
bathtub refinishing
Tami S.
3.0
06/23/2014
unknown
Description of Work
24 Hour Bath is a misnomer. I was originally told by the salesperson that my project would start and complete in 1 day; if I recall, it was 3 or 4 days. There is a real disconnect between sales and the actual work being completed. As the process started, I realized that the salesperson didn't have a real idea of what the estimates were to complete the work. There was no way that the work could have completed in 1 day. The person who actually did the work and lead the team was Dwayne. The quality of his work was outstanding and most of the time he arrived when he said he would!!!!! If there was a way to contract with him individually, I would. He was timely, conscientious, and left my place in good shape compared to other contractors I've worked with. Because the project didn't take the 1 day, I had to return to work. I trusted Dwayne to be in my place without me. I cannot say enough positive things about him or his work. If it weren't a waste of his installation time, he should be doing the quotes. The customers would be much happier with the estimates received and expectations would be realistic--things could be planned much better. | |I have been waiting to complete this survey to permit enough time for an outstanding item to complete. 24 Hour Bath seems overly interested in marketing to the masses and not taking care of the customers they do have. The owner got involved with a few things, but follow-through was spotty. The vendor that provided the tub was supposed to provide a partial reimbursement to me for sending the wrong tub and delaying the process--24 Hour Bath did not follow through with me to ensure that happened and obviously didn't follow-up with their vendor either. I got tired of having to reach out to them. I would think that they would check in to make sure I was satisfied. They offer a lot of marketing gimmicks to have you refer friends to their business, but I honestly wouldn't refer friends because my experience wasn't outstanding. I liked the owner--honest, good listener, and wanted to do the right thing, but the execution on many of those promises was missing. On a positive, I would mention that the ad that was in Angie's List was very confusing and the owner went back to Angie's List to try to clarify things and extended a special offer to me to help--she could've done this on her own, but wanted to deal with Angie's List with integrity. I respect that. I wanted to write a glowing review because I really liked the owner, Dwayne, and the outstanding quality of the work that was performed, but I cannot. Marketing needs to match execution.
Category
bathtub refinishing

Service Provider Response

You are absolutely right. Though most tub liners can be installed in one day, because your vanity rests on top of the tub, this should have been presented to you as a two-day installation. Our staff has been made aware that in the rare cases when a vanity rests on the tub, it will be a two day installation. The further delay was due to a manufacturing problem, and I wish that it hadn’t happened to you. I found the email where my manufacturer was to compensate you directly, and I apologize that it did not happen. I will send the check to you personally and deal with them directly. I’m so happy that you are pleased with the final results, and I thank you for your patience through the delays.
CANDE F.
5.0
06/09/2014
The staff is incredible. They have great customer follow up. Lisa from the office, Duane and his helper were really great.
Description of Work
They repaired a prefab bath for me.
Category
bathtub refinishing
Alvin H.
4.0
05/14/2014
unknown
Description of Work
Remodeled the Master Bath to install a walk in tub. Have to wait 5 weeks on tub certification before inspector would sign off on the job.
Category
bathtub refinishing, home remodeling

Service Provider Response

Hi Mr. [member name removed], I'm so sorry the manufacturer took so long to get that information to us, but I'm glad that we were able to get you taken care of. Thank you for your patience through it all.
Benjamin S.
4.0
03/17/2014
The idea is good and I do like the concept. They were very polite and friendly. They came and they gave a rough estimate as they can do different colors and they can add accessories to the liners. The reason I said no to them is they will remove the screen doors to put the liner in but they will charge $100.00 to put them back on if that is needed. I felt that there was going to be too many additional costs with this work and I wanted to keep it at a minimum.
Description of Work
I received a quote for them to put in a bathtub liner to make a tub last longer. The tub is older and we wanted to look in to an alternative without completely redoing the tub.
Category
bathtub refinishing
kelly D.
4.0
03/14/2014
I just liked their product and the quote. I was basically happy with everything. I had a problem with the salesman.
Description of Work
I used 24 Hour Bath
Category
bathtub refinishing
Susan P.
4.0
03/10/2014
I didn't like them. I just decided that if I am going to spend the money, I don't want do to it cheaply. They are not that reasonable anyway. Their price quote was quite high and if I am going to invest that kind of money, I will just get a regular contractor and do it that way. They don't do tiles. They only cover up the tile with this other product. They do very basic stuff. They were good enough. I just didn't want to do it that way. They have this product and it is something that they put over your existing bath. The price was high enough that I would rather just save more money and get a contractor to do it really nice. It is fine if you have a rental house, but this is my home. They were really nice and they seemed to be honest about their work. Then they let me go to their showroom to look at their work, but their showroom wasn't very impressive. Their showroom was why I decided I didn't want it. It wasn't really what I was looking for. They were responsive. I would not use them, because it is not what I want.
Description of Work
I got an estimate from 24 Hour Bath.
Category
bathtub refinishing

Service Provider Response

Hi [removed member name], Thank you for taking the time to review. Since we do everything in a bathroom, including tile, it appears that the consultant didn't fully understand what you were looking for. I will certainly discuss this with him. Regarding our showroom – I absolutely agree. Since moving to our new location last year, we continue to add displays to fill the larger space, but it is going slower than we had hoped. I thank you for your understanding.
Ed R.
5.0
01/31/2014
24 hour bath was on time, on budget, dedicated to a quality product service.
Description of Work
Removed the bath tub, reworked plumbing, installed h2o valve assembly, repaired walls to meet building code, installed new shower assembly kit.
Category
home remodeling

Service Provider Response

Thank you for your kind words! We certainly appreciate you!
Patty L.
5.0
01/28/2014
Excellent from start to finish. The initial phone call friendly, courteous, extremely helpful; answered all my questions, set appointment date and sent me picture of gentlemen who would be arriving to meet with husband and myself. Every contact was perfection, from the first call to the install. Clean, dependable, honest and trustworthy. I plan on using them again.
Description of Work
Measure and Install new bathtub insert.
Category
bathtub refinishing
Timothy K.
4.0
09/06/2013
I didn't care for the way they're going to do it. They weren't going to demo, they would just going to do overlay, and I preferred the complete demo out of this, that's why I went with the other company.
Description of Work
24 Hour Bath gave me an estimate for replacing a shower unit.
Category
bathtub refinishing, home remodeling

Service Provider Response

Thank you for your feedback. I wish we had known that was your preference since we easily could have accommodated your request and often use that process. I will speak to our consultants to make sure that we are asking the right questions. We wish you the best with your project.
Kenny S.
5.0
06/06/2013
I had a old shower with old tile walls with cracked glass door and I was tired of recaulking the old tile so with the new shower the walls are easy to clean and with a nice glass door.. The staff work straight thru from 10:30 to 8:30 PM and did excellent job
Description of Work
Remodel the downstairs shower, reline the shower walls , new door and new flooring all in one day
Category
bathtub refinishing

Service Provider Response

Thank you for your feedback and support! It was a pleasure to serve you!
Mary S.
5.0
07/04/2012
We had our old grungy bathtub and fixtures replaced by 24 Hour Bath last month and my husband and I are so happy with our new tub remodel. The whole experience was excellent. Everyone we dealt with at 24 Hour Bath was prompt, courteous and professional. Sean the sales rep., gave us design ideas and options that other companies didn't even mention to us. The installers, Dwayne and Jeff were awesome. They showed up in the morning and by evening, everything was done beautifully and neatly. Also, out of all the quotes we received, 24 Hour Bath's was the best. I highly recommend this company.
Description of Work
Replace our old bathtub and fixtures with a new tub and liner
Category
bathtub refinishing

Service Provider Response

Member, Thanks for taking the time to review us! We're glad you gave us a call to replace your old tub! Working with you was our pleasure. We appreciate your compliments and your recommendation. If you need anything, please don't hesitate to call. Take care, Michael & Mary Jo, Owners

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    Bathtub Restoration
    Kitchen and Bath Remodeling
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, American Express, Check, Visa, Financing Available
    Senior Discount
    5%
    Warranties
    Yes

    Services Offered

    Bathroom Remodeling – Full & Partial, & Bathtub Repair. Products – Bathliners, Showerliners, Replacement Shower Bases, Shower Doors & Rods, Wall Surrounds & Accessories, Walk In Tubs – Safety & Ellas Bubbles, & Kids Products.

    Services Not Offered

    Because re-finishing or "re-glazing" is a temporary solution, 24 Hour Bath does NOT do tub re-finishing or tub "re-glazing". Our services are for homeowners looking for a lifetime answer to their bathtub or shower dilemma.

    Frequently Asked Questions & Answers about 24 Hour Bath

    How is 24 Hour Bath overall rated?

    24 Hour Bath is currently rated 4.5 overall out of 5.

    What days are 24 Hour Bath open?

    24 Hour Bath is open:

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    What payment options does 24 Hour Bath provide

    24 Hour Bath accepts the following forms of payment: MasterCard, American Express, Check, Visa, Financing Available

    Does 24 Hour Bath offer free estimates?

    Yes, 24 Hour Bath offers free project estimates.

    Does 24 Hour Bath offer eco-friendly accreditations?

    Yes, 24 Hour Bath offers eco-friendly accreditations.

    Does 24 Hour Bath offer a senior discount?

    No, 24 Hour Bath does not offer a senior discount.

    Are warranties offered by 24 Hour Bath?

    Yes, 24 Hour Bath offers warranties.

    What services does 24 Hour Bath offer?

    24 Hour Bath offers the following services: Bathroom Remodeling – Full & Partial, & Bathtub Repair. Products – Bathliners, Showerliners, Replacement Shower Bases, Shower Doors & Rods, Wall Surrounds & Accessories, Walk In Tubs – Safety & Ellas Bubbles, & Kids Products.

    Are there any services 24 Hour Bath does not offer?

    Because re-finishing or "re-glazing" is a temporary solution, 24 Hour Bath does NOT do tub re-finishing or tub "re-glazing". Our services are for homeowners looking for a lifetime answer to their bathtub or shower dilemma.