Our bathrooms and kitchen had been in desperate need of remodeling for several years but my wife and I had put off the process mainly due to a "fear of the unknown" and to hearing and reading horror stories of delays, bad workmanship etc. However, our anticipated nightmare turned into a dream and this was all due to Van Stein. I am one of those people who does extensive research by way of sourcing all available on-line reviews for everything from buying a small appliance to finding a contractor for a major remodel. As Van's Angie's List reviews were overwhelmingly positive, he was one of three contractors I contacted for estimates. Van's responsiveness, his timely written estimate and his time spent in sending several emails with cost cutting and design ideas were all factors in the final decision. Along with these objective factors, there was also a subjective gut feeling that Van was a person of integrity with high standards of workmanship. The whole remodeling process was relatively stress free and this was due to an amazing amount of communication (sometimes several times daily if warranted) by Van in the form of emails, texts and/or phone calls. Every step of the process was explained in detail and Van would always email the night before with regard to who would be working and what they would be working on the next morning. I can recall several instances of emailing a question to Van late in the evening or at the weekend and coming back to my computer 15 minutes later to find a reply! Van, who is a master carpenter himself, has high standards and this was evidenced by the quality of workmanship by the plumbers, electricians and tilers. Subcontractors were uniformly professional and courteous, most having worked for Van for many years and there was clearly mutual respect. Van usually had 2 or 3 jobs going at one time but was always there in the morning to start the workers off and was always there at the end of the day to check on progress and to do a final clean up. When I say "final clean up" I am referring to Van's clean-up after the sub contractors had cleaned up. We often half-joked to Van that he left the house cleaner at the end of the day than he found it when he started in the morning! A sense of Van's professionalism and integrity comes from the following anecdotes. The cabinets for one of the bathrooms were a week late being delivered due to a manufacturer backlog. This put the project a week behind and clearly bothered Van who was profusely apologetic even though it was outside his control. The dishwasher was stored in the garage during the kitchen remodel. The garage was a busy staging area for equipment and materials coming in and out and apparently the dishwasher was inadvertently pitched during some junk removal. When my wife happened to notice its absence (several weeks later), Van agreed that it must have been pitched by mistake. He instantly apologized and offered to pay for a new one. We were also pretty clueless as to design, materials etc and found that Van was not just an expert contractor but also a very good designer. Colors, textures, materials etc were all a real challenge to us and Van had many helpful suggestions and ideas. Often, instead of agonizing over a multitude of styles or colors, we would ask Van to narrow down the selection. He made several design suggestions (a floor to ceiling pantry instead of more cabinets, for instance) that really enhanced the look and practicality of our kitchen. He knew our price range and kept this in mind as he helped us get the best quality for the price. A couple of months later, as we gaze at our newly remodeled rooms with beautiful granite countertops, tiled showers with granite detailing and exquisite cabinets, we still pat ourselves on the back for handing over the reins to Van. Three months after the completion of our kitchen, he is still in touch with us making sure that everything is working to his standards. Ok, to wrap up, I am not one to usually gush but in this case I am delighted to make an exception. If there is a better contractor than Van Stein in the Cincinnati area, then the construction industry is in great shape here. Van takes great pride in his work and while, yes, this is a job, his major concern is that the job is done to the highest standards possible and that the homeowner is satisfied. There is no question that if we need any future remodeling, we will be going right back to Van.