Customer-obsessed science

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US, VA, Arlington
Job summaryDevice Economics (DEcon) is looking for a senior Economist experienced in causal inference, machine learning, empirical industrial organization, and scaled systems to work on business problems to advance critical resource allocation and pricing decisions in the Amazon Devices org. Senior roles lead vision setting, methods innovation, and act as thought leaders to Devices finance and business executives.Output will be included in scaled systems to automate existing processes and to maximize business and customer objectives.Amazon Devices designs and builds Amazon first-party consumer electronics products to delight and engage customers. Amazon Devices represents a highly complex space with 100+ products across several product categories (e-readers [Kindle], tablets [Fire Tablets], smart speakers and audio assistants [Echo], wifi routers [eero], and video doorbells and cameras [Ring and Blink]), for sale both online and in offline retailers in several regions. The space becomes more complex with dynamic product offering with new product launches, new marketplace launches, and improvements to existing devices through software improvements. The Device Economics team leads in analyzing these complex marketplace dynamics to enable science-driven decision making in the Devices org. Device Economics achieves this by combining economic expertise with macroeconomic trends, and including both in scientific applications for use by internal analysts, to provide deep understanding of customer preferences. Our team’s outputs inform product development decisions, investments in future product categories, product pricing and promotion, and bundling across complementary product lines. We have achieved substantial impact on the Devices business, and will achieve more.Device Economics seeks an experienced economist adept in measuring customer preferences and behaviors with proven capacity to innovate, scale measurement, drive rigor, and mentor talent.The candidate will work with Amazon Devices science leadership to refine science roadmaps, models, and priorities for innovation and simplification, and advance adoption of insights to influence important resource allocation and prioritization decisions. Effective communication skills (verbal and written) are required to ensure success of this collaboration. The candidate must be passionate about advancing science for business and customer impact.
GB, Cambridge
Job summaryAs an Applied Scientist you will bring academic and/or industrial practical experience of solving hard problems through developing state of the art research methods. You will have the opportunity to guide junior scientists, and others interested in research. You will also have the opportunity to learn from some of the best researchers in the field, and be challenged by the engineering discipline needed to enable Ring to operate at a global scale.Key job responsibilitiesAs a applied scientist you will bring academic and/or industrial practical experience of solving hard problems through developing state of the art research methods. You will have the opportunity to guide junior scientists, and others interested in research. You will also have the opportunity to learn from some of the best researchers in the field, and be challenged by the engineering discipline needed to enable Ring to operate at a global scale.A day in the lifeWe are looking for Applied Scientists with experience in the areas of computer vision and machine learning to support existing and develop new algorithms and architectures to keep improving the customer experience for Ring doorbells and cameras. We delight in delivering Ring products with the best image quality to customers.About the teamYou will join a team committed to delivering the best experience for our neighbours through the application of computer vision, machine learning and image and video processing technologies. Our goal is to create device features that bring life to Ring's vision through smart features that provide the most relevant notifications, highest quality recordings and the most frustration-free ownership from setup to configuration and use.
US, CA, Palo Alto
Job summaryAmazon's Search Science and AI team creates ML algorithms that connect customers around the world with products that delight them. We harness cutting-edge ML at Amazon's scale to make the customer experience easier and smoother. Our impact is large. For example, if your innovations save even 1 minute per customer per year, then for every 100 million customers, you save approximately 190 years of human effort.Key job responsibilitiesYou will build search ranking systems that work for thousands of product types, billions of queries, and hundreds of millions of customers spread around the world. As a Senior Applied Scientist you will find the next set of big improvements to ranking, get your hands dirty by building models to help understand complexities of customer behavior, and mentor junior scientists. In addition to typical topics in ranking, we are particularly interested in multi-objective optimization, bandits based experimentation, and online parameter optimization.A day in the lifeOur primary focus is improving search ranking systems. On a day-to-day this means building ML models, analyzing data from your recent A/B tests, and guiding teams on best practices. You will also find yourself in meetings with business and tech leaders at Amazon communicating your next big initiative.About the teamWe are a team consisting of ML scientists, statisticians, and software engineers. Our interests and activities span machine learning for better ranking, statistics for better decision making, and infrastructure to make it all happen at scale and efficiently.
US, WA, Seattle
Job summaryAmazon Web Services (AWS) is building a world-class marketing organization, and we are looking for a seasoned Economist as part of Marketing Data: Science & Engineering (D:SE) team to lead our marketing measurement and AB testing capabilities. As a member of the Marketing Data: Science & Engineering (D:SE) team you will partner with experts in Data Science & Analytics, Software Development, and Data Engineering to develop new and innovative solutions to some of the hardest challenges in Marketing.Key job responsibilitiesIn this role, you will develop novel ways to measure the returns to AWS' marketing efforts and help us better understand our prospect customers' adoption journeys. You will help us answer questions of the sort "Had certain prospect customers not interacted with such and such marketing campaign, with what other campaigns would have they interacted? What products would have they purchased instead of those they actually purchased?" And in answering these questions you will influence marketing strategy at all levels of the organization.About the teamWe refuse to accept constraints, internal or external, and have a strong bias for action. We love data and believe that we can use it to deliver epic experiences for our millions of prospect customers. We work across all areas of AWS Marketing including core marketing data solutions, insights and reporting, targeting and personalization, measurement, and the operational systems to support each of these areas. As a multi-functional team of experts, we deliver scaled solutions that are used globally across AWS Marketing.
US, Virtual
Job summaryAWS Global Lead Management & Operations (LMO) team is seeking a seasoned applied scientist to lead creation and innovation for lead management via Machine Learning (ML) solutions. Our team thrives to understand long-term lead converting patterns, model the patterns into algorithms and aims to offer a Solution-as-a-Service at the world-class scale. We focus on prioritizing and routing the potential customers to sellers at the right time.The Lead Management and Operations team is focused on delivering the highest quality leads to the sales organization at the right time in a prioritized manner. We accomplish this through a variety of methods including establishing a unified nomenclature (Lead Flow Process), building data-driven lead scoring models, and architecting technology solutions within our CRM system to support the sales process.Key job responsibilitiesAs a Data Scientist for AWS Global LMO team, you will:* Design, implement, test, deploy, and maintain ML solution for global marketing team’s strategic projects and future state initiatives;* Develop scalable, explainable ML models for marketing and sales workflows, translate findings into business insights, and make personalize product/solution-based recommendation;* Expand ML-based solutions to various use cases, such as data hygiene improvement, spam identification, lead intake optimization;* Create experiments and prototype implementations of new learning algorithms and prediction techniques;* Define a long-term science vision for discovery across lead management, discover new opportunities for automation;* Collaborate with scientists, engineers, product managers, and stockholders to design and implement software solutions for science problems;* Use machine learning best practices to ensure a high standard of quality for all of the team deliverables.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
US, Virtual
Job summaryAre you excited about building software solutions around large, complex Machine Learning (ML) and Deep Learning (DL) systems? Thrilled to be a key part of Amazon, who has been investing in Machine Learning for decades - pioneering and shaping the world’s AI technology?At Amazon Web Services (AWS), we’re hiring technical Machine Learning Developers to collaborate with our Data Scientists to deliver ground-breaking solutions to improve our ever-growing business process. We are looking for Engineers with Data Science experience and Data Scientists with Engineering experience to support our efforts in the deployment of enterprise level ML operations. We want to take your full-stack Data Science know-how to a new level by empowering AWS marketers and sellers to maximize the benefits they receive through AI/ML on the AWS platform.AWS Global Lead Management & Operations (LMO) team is seeking a seasoned applied scientist to lead creation and innovation for lead management via Machine Learning (ML) solutions. Our team thrives to understand long-term lead converting patterns, model the patterns into algorithms and aims to offer a Solution-as-a-Service at the world-class scale. We focus on prioritizing and routing the potential customers to sellers at the right time.The Lead Management and Operations team is focused on delivering the highest quality leads to the sales organization at the right time in a prioritized manner. We accomplish this through a variety of methods including establishing a unified nomenclature (Lead Flow Process), building data-driven lead scoring models, and architecting technology solutions within our CRM system to support the sales process.Key job responsibilitiesIf you have experience with ML, including building, deploying, and monitoring models, we’d like you to join our team. A familiarity with cloud solutions (not necessarily AWS) and DevOps best practices is key as you will work with teams of Data Scientists, Data Engineers, and Architects to build truly end-to-end solutions. Without exception, you MUST be prepared and eager to learn new technologies in this role.You will create reliable, scalable, and high-performance AI/ML solutions requires strong technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.* Design, implement, test, deploy, and maintain ML solution for global marketing team’s strategic projects and future state initiatives;* Design and develop scalable, automated ML deployment pipeline and platform for marketing and sales workflows;* Expand ML-based solutions to various use cases, such as data hygiene improvement, spam identification, lead intake optimization;* Create automated workflow for experiments and prototype of new learning algorithms and prediction techniques;* Define a long-term science vision for discovery across lead management, discover new opportunities for automation;* Collaborate with scientists, engineers, product managers, and stockholders to design and implement software solutions for science problems;About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
GB, MLN, Edinburgh
Job summaryDo you want to make a real difference to real people's lives? Want to design and build fair and explainable systems which automate recruitment processes across Amazon? Come and be part of a team that develops new machine learning (ML) technologies, which help Amazon scale for its customers by recruiting diverse teams.You will work as an ML scientist in a team of other scientists and software developers. You will primarily be writing solutions in Python and will be using the latest technologies including AWS (e.g. Sagemaker). You will be contributing regularly to the code base as this is an applied role with the expectation of 50% of your time spent on the code. Your solutions will meet remarkably high standards of performance and reliability, and will operate at massive scale.You will work as part of a sustainably paced agile team. You will play a hands on leadership role in your team giving you the responsibility, authority, and autonomy to ensure success. You will be involved in every aspect of the process - from idea generation, customer engagement, business analysis and scientific design through to software development and operations.Join a team full of talented people who come from all over the world. Enjoy the chance to work in a relaxed setting with a good social life. The team, primarily based in Edinburgh, Scotland, is rapidly expanding.We are looking for ML scientists who can delight our customers by continually learning and inventing. Our ideal candidate is an experienced ML scientist who has a track-record of statistical analysis and building models to solve real business problems, who has great leadership and communication skills, and who has a passion for fairness and explainability in ML systems.The role offers an exceptional opportunity for growth and to make a real difference to Amazon recruitment. If you areselected, you have the opportunity to really impact our business by inventing, improving, and building world class systems, delivering results, working on exciting and challenging projects.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Please let us know if you have any special requirements in relation to this recruitment process.
US, WA, Virtual Location - Washington
Job summaryAre you seeking an environment where you can drive innovation? Do you want to apply causal inference, advanced statistical modeling and machine learning techniques to solve world's most challenging problems in Supply Chain? Do you want to play a crucial role in the future of Amazon's Retail business? Do you want to be a part of a journey that develops a new technology from scratch for answering critical business question in Amazon Retail?Every time an Amazon customer makes a purchase, a number of systems are involved: these systems help optimize inventory acquisition, enable a number of purchase options, ensure great pricing, store products so they are available for fast delivery, and minimize package frustration. The Supply Chain Optimization Technology (SCOT) Group develops and manages these systems. We are central to Amazon customers' ability to find what they want and get it when they want it.The SimEx IPC Lab team within SCOT is responsible for designing and executing the causal inference and experimentation systems that measure the impact of SCOT initiatives. We are looking for data scientists to drive innovation in SCOT by developing a new scientific approach and pushing our system further upstream in the innovation process. Key responsibilities of a Senior Data Scientist in IPC Lab include:· Developing new statistical, causal, and machine learning techniques and develop solution prototypes to drive innovation· Working with technical and non-technical customers to design experiments and communicate results· Collaborating with our dedicated software team to create production implementations for large-scale data analysis· Developing an understanding of key business metrics / KPIs and providing clear, compelling analysis that shapes the direction of our business· Presenting research results to our internal research community· Leading training and informational sessions on our science and capabilitiesYour contributions will be seen and recognized broadly within Amazon, contributing to the Amazon research corpus and patent portfolio.To help describe some of our challenges, we created a short video about Supply Chain Optimization at Amazon - http://bit.ly/amazon-scot
US, WA, Seattle
Job summaryOffice locations include: Seattle WA, Bellevue WA, Sunnyvale CA, Irvine CA, and Cambridge MA.Amazon’s Alexa is a cloud-based voice service that powers Amazon’s groundbreaking voice-powered devices. These devices are part of Amazon’s vision to build a computer in the cloud that is completely controlled by your voice. Alexa Music is a critical Alexa domain, focused on delivering magical music experiences that drive adoption and engagement with Alexa.The Alexa Audio Data and Insight (AUDI) team consists of 12 talented Data Scientists, Business Intelligence Engineers, and Data Engineers. We seek an experienced Senior Data Scientist to drive Alexa Music customer engagement. You are the data science lead to define the ambiguous space. We are looking for a thought leader and you demonstrate this by delivering solutions, not just by having ideas. We encourage you to shape the business strategy with data driven recommendations. A successful candidate has an entrepreneurial spirit and wants to make a big impact on Alexa Music customers. You will develop strong working relationships and thrive in a collaborative team environment. Your role requires the ability to influence a virtual team of contributors and interact with marketing executives. You draw from a broad data science expertise to mentor Scientists and Business Intelligence Engineers; following a rigorous scientific methodology, while providing leadership on complex technology issues. You provide guidance on cutting-edge methods in big data processing, data science literature, experimentation and careful consideration of modeling decisions. We expect you to have breadth of data science knowledge, familiar with casual inference and depth in predictive modeling (supervised learning) and A/B testing.Responsibilities· Develop predictive models and decision science to engage Alexa Music customers (e.g. predicting churn rate, optimizing best action to take)· Drive scientific best practices across teams mentoring others based on learnings gained through Alexa Entertainment’s initiatives.· Proactively seek to identify business opportunities and provide solutions based on a broad and deep knowledge of Amazon’s data resources, industry best-practices, and work done by other teams.· Partner with, coordinate, and influence multiple teams outside of Alexa Entertainment (Alexa Finance, Alexa Experience Data, Amazon Music, etc.), to support key initiatives.· Be the voice of the customer (end customer and data consumer), aligning stakeholders with scalable mechanisms to incorporate our models into product and engineering decision-making processesA day in the lifeWhen we work together, we operate:* Centralize the sprint and consolidate to one queue but still give stakeholder visibility and continue to ask feedback;* Advocate knowledge sharing and code review;* Avoid single point of failure with a secondary owner as code reviewer, mentor, backup, etc;* Consolidate across org initiatives to the same primary owner;* Train everyone on the must-have knowledges;* Carve out time for high-sev tt, urgent requests, tech debt failure;* Favor problem statement other than data requestsAbout the teamWe are a team of 12 made up of Business Intelligence Engineers (BIEs), Data Engineers (DEs), and Data Scientists (DS’s), who bring with deep experience in both business analytics and data science. We cover the data needs of Music, Radio, Podcast, Books, and the Audio Category.
US, WA, Seattle
Job summaryAre you excited about customer-facing research and reinventing the way people think about long-held assumptions? At Amazon, we are constantly inventing and re-inventing to be the most customer-centric company in the world. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Our organization leads the innovation of Amazon’s ultra-fast grocery product initiatives. Our key vision is to transform the online grocery experience and provide a wide grocery selection in order to be the primary destination to fulfill customer’s food shopping needs. We are a team of passionate tech builders who work endlessly to make life better for our customers through amazing, thoughtful, and creative new grocery shopping experiences. To succeed, we need senior technical leaders to forge a path into the future by building innovative, maintainable, and scalable systems.The ideal candidate will be responsible for quantitative data analysis, building models and prototypes for supply chain systems, and developing state-of-the-art optimization algorithms to scale. This team plays a significant role in various stages of the innovation pipeline from identifying business needs, developing new algorithms, prototyping/simulation, to implementation by working closely with colleagues in engineering, product management, operations, retail and finance.As a senior member of the research team, you will play an integral part on our Supply Chain team with the following technical and leadership responsibilities:· Interact with engineering, operations, science and business teams to develop an understanding and domain knowledge of processes, system structures, and business requirements· Apply domain knowledge and business judgment to identify opportunities and quantify the impact aligning research direction to business requirements and make the right judgment on research project prioritization· Develop scalable mathematical models to derive optimal or near-optimal solutions to existing and new supply chain challenges· Create prototypes and simulations to test devised solutions· Advocate technical solutions to business stakeholders, engineering teams, as well as executive-level decision makers· Work closely with engineers to integrate prototypes into production system· Create policy evaluation methods to track the actual performance of devised solutions in production systems, identify areas with potential for improvement and work with internal teams to improve the solution with new features· Mentor team members for their career development and growth· Present business cases and document models, analyses, and their results in order to influence important decisions