Return Policy

We offer a 30-day money back guarantee on most items purchased from www.historystore.com. All items that do not qualify for our 30-day money back guarantee will have special messaging on their individual product pages. Please note that this includes all personalized items as they have been customized to your specific desires and they are not available for resale. You can reach our customer service team by emailing [email protected]. Our customer support team is available Monday through Friday 9:00am – 5pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.

Merchandise cannot be returned if personalized, used, washed or worn.

Due to limitations surrounding COVID-19 restrictions, please allow 5-7 weeks for processing your returns during this time.

Receiving Credit on Your Return

We will process your refund as soon as we receive your returned product at the address provided by our Customer Support team. The amount of days the credit will post will depend on your financial institution’s policy regarding credits.

PayPal Payments

If the purchase was made via PayPal then the refund will return to the PayPal account used to purchase. This will appear as credit in your PayPal account which you can use to make a purchase, or request to withdraw from PayPal to your bank account. Login to your PayPal account to get started.

Exchanges

We currently do not offer exchanges. But please feel free to contact our customer service team at [email protected] and a customer service representative will be in contact with you shortly to make things right.

Damaged Products

Take a picture of the damaged area(s) and send them to [email protected], and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.

Personalized Products

All personalized items are nonreturnable. We regret that we are unable to refund any personalized item. The item has been personalized to your specifications and cannot be resold.

eGift Cards

HISTORY Store eGift cards cannot be returned or refunded.