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More manufacturers are building business models that embrace circular economy principles in which they make goods once and customers reuse them. It’s good for business and the planet.
Discover how field service management solutions help companies meet customer expectations for timely, accurate information, service transparency, and efficient delivery.
Not every initiative succeeds. Author and executive Lisa Gable helps leaders understand when it’s time to change direction and where to go next.
Omnichannel retail technologies and changing consumer demands are driving online retail, m-commerce, and a more seamless shopping experience.
How much should you care about an especially demanding minority of your market? A lot if they’re in the group we’ve dubbed the Passionates.
Your most important stakeholders want you to look beyond the bottom line and start changing the world for them – and with them.
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
Why vibrant urban environments depend on collaboration with citizens, businesses, and universities.
Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.