• TechDirect

    • Modern PC management at every step.

      When IT is under pressure to deliver a better end-to-end PC experience, you need the tools that show both the big picture and your next step clearly. Simplify IT with TechDirect, your single-stop online portal. Gain fleet-wide visibility and the actionable intelligence you need to act fast, for end-to-end, hassle-free PC experience.  ​

    • TechDirect Key Benefits

      • Convenient control and insight throughout the PC lifecycle from planning through retirement
      • Drive better end-user experience with AI-driven support and automation  
      • Anticipate needs and optimize performance with data-driven insights ​
      • Tailor your views and dashboards to see what you want, how you want
    • decorative

      Purpose

      TechDirect is a self-service portal offering technical support and deployment capabilities for enterprise and client systems. It provides a unified view of all activity.

      • Request technical support
      • Self-dispatch parts  
      • Direct deployments
    • decorative

      Benefits

      Boost IT productivity for routine activities. Easily configure TechDirect to act as a single hub for multiple users and tasks. Manage deployment certifications in one location.

      • Faster issue resolution
      • Speed up and simplify IT maintenance
      • Streamline ProDeploy Client Suite order execution
    • decorative

      What You Get

      TechDirect provides centralized management and education for support and deployment across your sites. Get on-demand access to support requests at no additional charge.

      • Create and monitor service requests
      • Submit and manage deployment details
      • Submit and track replacement parts requests

    • Deployment: ProDeploy Client Suite

      Direct your Deployment from TechDirect

      TechDirect lets you manage every detail of your ProDeploy Client Suite deployment projects with an unprecedented level of control, automation and simplicity. In addition, use preconfigure in the TechDirect portal to explore the features of ProDeploy Client Suite with no purchase commitment. IDC research has found ProDeploy Plus can reduce deployment time by up to 56%2.

    • 1.3 million

      Replacement parts dispatched worldwide each year

    • 10,000+

      Companies globally enrolled in TechDirect portal

    • 2,270

      Partners support end customers via TechDirect

    • By uploading software images through a portal on Dell’s support resource, TechDirect, we were able to meet our client’s delivery deadline. We deployed 3,870 client devices in under 30 days.

      FEDERICO RAMOS LARIOS, DIRECTOR OF SALES

    • Related Technologies and Services

    • decorative

      ProDeploy Client Suite

      Get end-to-end PC deployment with comprehensive project planning, knowledge transfer and 30-day post-deployment configuration support.

    • decorative

      SupportAssist

      Connect to Dell for automated proactive and predictive support.

    • decorative

      Support and Deployment Technologies

      Automate support and accelerate resolution with secure connectivity technologies. Speed up technology adoption with our deployment technologies.

  • Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.

    • 1IDC Market Analysis Perspective: WW Software and Hardware Support and Deployment Services, Sept 2018, Doc#US44314218.
      2Based on IDC White Paper commissioned by Dell, “Business Value of Optimized Device Deployment”, July 2018. Results derived from a survey of 500 organizations worldwide. Savings calculated reflect costs associated with IT staff time for deployment-related activities and do not include the list price of ProDeploy Plus. Cost savings in U.S. Dollars. Actual results will vary.