Chartbeat Support

Scheduled (May 8, 2021, 21:00 EDT): Maintenance will begin as scheduled in 60 minutes.https://stspg.io/5k17kc1kfs4d?u=150j30mb00s5 …

In Progress: Our scheduled maintenance is now complete.https://stspg.io/w8swnxhj4crj?u=8vs3mhc3sfm4 …

Scheduled (May 1, 2021, 16:00 EDT): At 4pm EDT (UTC-4) on May 1, 2021, Headline and Image Testing will undergo a scheduled system maintenance for approximately 30 minutes. Users will not be able to create new tests during this time, a…https://stspg.io/w8swnxhj4crj?u=fc9yqs2gr5xl …

Resolved: We've confirmed that the outage was caused by a recent code update which has since been rolled back, so the incident is now resolved and HUD is fully operational again for all customer websites.https://stspg.io/3w178cdp57k8?u=h33j8xrcpz2v …

Investigating: Our developers are investigating reports of the Heads Up Display not loading for some websites.https://stspg.io/3w178cdp57k8?u=s3sl1c2xdfc0 …

Monitoring: The third party provider has restored service, but some degraded performance is still expected. We are seeing that SSO enabled user accounts can sign in without error again, and we will continue to monitor until the outage…https://stspg.io/0xtfzl0d3rp0?u=7y0scnp2jt3s …

Identified: An outage reported by one of our third party services is causing sign in errors for some users with single sign-on enabled for their accounts. We are closely following the reported incident and will update this page as the…https://stspg.io/0xtfzl0d3rp0?u=vhkm5s0yh5gq …

Resolved: A fix has been implemented and delayed site reports have been delivered.https://stspg.io/tp4k37wjprwd?u=z7rsbm1m5d9s …

Monitoring: A fix for delayed site email reports has been implemented and we are monitoring the results.https://stspg.io/tp4k37wjprwd?u=5ndn72xtbbr5 …

Identified: We have identified a root cause of delayed email reports and are taking steps to resolve the issue.https://stspg.io/tp4k37wjprwd?u=fd3s9rg17m2j …

Resolved: A fix was pushed and full functionality has been restored to the Headline Testing tool.https://stspg.io/khfgfdfym8h0?u=dnt2ybtbywpt …

Investigating: We've identified an issue that is not allowing Headline Tests to start. Our team is working on a fix.https://stspg.io/khfgfdfym8h0?u=rz2n5t8nxf8g …

Resolved: A fix was pushed and this incident is now resolved.https://stspg.io/wkjxrmd3gs9y?u=kywp17h31xr4 …

Investigating: We are investigating intermittent unavailability of http://chartbeat.com  pages, which users may experience as error messages when trying to access our website.https://stspg.io/wkjxrmd3gs9y?u=qfxg5jjrlpfk …

Resolved: This incident is now resolved. Our team identified the root cause of the intermittent website unavailability yesterday after rolling back a routine system update. All Chartbeat tools have been fully operational since ~3:20pm …http://stspg.io/ns08zl7b9y7y?u=kbyqzl4qdlc0 …

Monitoring: A fix has been implemented and we are monitoring the results.http://stspg.io/ns08zl7b9y7y?u=mjt7sfbcffjg …

Investigating: Intermittent unavailability of http://chartbeat.com  pages has continued after our recent fix, so we are continuing to investigate the cause and working to restore full service as soon as possible.http://stspg.io/ns08zl7b9y7y?u=cs9cpjdqp6bz …

Resolved: This incident has been resolved.http://stspg.io/4dyb32bf0s96?u=pzlqbb0ttbyt …

Monitoring: A fix has been implemented and we are monitoring the results.http://stspg.io/4dyb32bf0s96?u=vvy78hd8zs5l …

Investigating: We are currently investigating intermittent unavailability of http://chartbeat.com  pages, working to restore full service as soon as possible. No traffic data will be lost as a result of this issue.http://stspg.io/4dyb32bf0s96?u=2yvm4zchpvc1 …