Chartbeat

Chartbeat Reviews

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Ratings and Reviews (101)
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Ratings and Reviews
(1-25 of 50)

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August 06, 2021

The messiah of content analytics

AR
Avik Roy
Assistant Editor
Hindustan Times (Media Production, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Analysis of user engagement and use retention on websites.
  • Tracking of the performance of a specific page or a section or the website as a whole.
  • Take informed decision based on the viewing trends and social media engagement by users.
  • Could have an option to compare traffic from competitor websites.
  • The pageviews data is only available for that day. Could have historical total pageviews data.
  • Options to track engagement of a link on Twitter, too.
August 02, 2021

Chartbeat is an integral part in my daily workflow

SS
Stacy Shanks
Social Media Producer
News 6 WKMG TV (Online Media, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Shows where social traffic is coming from and specifically each Facebook page.
  • Shows where all story traffic is coming from
  • Sends an email alert when there's a spike on a story
  • Headline testing
  • Daily graphs of traffic broken down by traffic source
  • Doesn't always compare accurately with Google
  • Link off to story directly from real-time dashboard instead of having to click into that story to then get direct link
  • On the 7 day graph view I would like to also see that days rolling total of pageviews and uniques instead of just on the today graph view
August 13, 2021

Great option for social!

Verified User
Team Lead in Other
Media Production Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's helpful in showing what content is doing well
  • What content is popular among readers you can follow up
  • How the website is doing so that I can better organize the homepage
  • Being able to see social media on various pages the story is shared on
August 09, 2021

Useful real-time analysis to optimise performance and develop employees

Verified User
Professional in Other
Newspapers Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provides easy at-a-glance look at what people are reading right now
  • Heads-up Display allows you to make sure the homepage is showing the content people want to read
  • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
  • The 'Historical' tool has limited functionality for breaking down results (e.g. by specific referrer)
  • Some of the data available in Real-Time is not easily available to look back on (e.g. Heads-Up Display) to see how a story performed in different positions
  • 'Click-through rates' reported in Headline Testing results don't seem to tally with what would be an intuitive definition (clicks divided by views)
July 16, 2021

Here's How Chartbeat Informed My Content Strategy

Verified User
Director in Other
Publishing Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real-time data - to see what our audience is engaging with to help inform future stories.
  • Having a clear and modern version of what a return visitor is (using your 5-second tracker); this is important because it gives us a clear understanding of who is reading our content and for how long—it helps us define our loyalists and discoverers.
  • Easy snapshot of referrers to see where traffic is coming from.
  • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
  • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
  • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
July 16, 2021

Chartbeat — Useful. Reliable. Simple.

Verified User
Employee in Social Media
Sports Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real-time results give you a great glimpse at which stories are driving engagement.
  • The referrer traffic indicators allow you to track who's sending you traffic and how much, which affords you an opportunity to tweak your messaging on specific social media platforms, if necessary, or double down where appropriate.
  • Being able to view results across an entire network or drill down on a specific market is highly useful, especially when tracking engagement for a single story.
  • There are times when Chartbeat is buggy when selecting a specific section in real-time results.
  • I miss the feature that showed you which specific tweets were delivering high engagement. It added a level of personal touch that's hard to replicate without it.
  • It would be nice to be able to drill down on specific markets (sections) for video views. Currently you can only track video views across an entire network.
August 04, 2021

Give me a (Chart) beat!

Verified User
Manager in Other
Writing & Editing Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • See in real-time which stories are performing well.
  • A/B headline tests allow my team to deliver the best entry to our stories.
  • See referrals, letting us cater stories to sites.
  • Clear definitions of what every link on Chartbeat means.
  • Referrers on mobile app is limited compared to desktop.
  • Ability to compare more than a month out.
July 27, 2021

Decent

Verified User
Employee in Other
Online Media Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Visualisations are good.
  • It tells when something has picked up on social media.
  • Good tracking across the day.
  • Search could be better.
  • Analysis over time needs improvement.
  • More social media insights from other platforms.
July 16, 2021

Chartbeat continues to deliver

Verified User
Manager in Other
Broadcast Media Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Instant data/feedback for how stories are performing.
  • Instant data/feedback for how headlines are performing.
  • Helps us decide which stories work depending on time of day/what regions of the world are awake.
  • Deeper dive on what regions of countries are reading a story.
  • The historical tool doesn't work as quickly as I would like it to.
  • At times, can seem not particularly user-friendly.
July 16, 2021

A very useful tool

Verified User
Professional in Other
Media Production Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Shows the number of people reading the page.
  • Shows historic page views.
  • Shows whether a story has been picked up on social media.
  • It would be useful to find out how headlines could help stories be picked up by social media.
July 16, 2021

Chartbeat is off the charts

Verified User
Employee in Other
Online Media Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Showing social pages (Facebook, Reddit, Twitter) where content is linked.
  • Predicting which pages will rise or drop views.
  • Desktop display showing where people click and with quick summary on the page.
  • Better historical views/reports.
  • Better sorting by different types of metrics.
  • Smoother integration with Apple News data.
July 16, 2021

Chartbeat review for online news site

Verified User
Employee in Other
Online Media Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Track success of certain articles.
  • Track where the articles are doing well (social, search, etc.).
  • Track articles that are being alerted to users and noticing spikes in traffic.
  • Needs better historic traffic data.
  • Disappointed it got rid of tweets sending traffic.
  • Has some confusion between videos and articles being alerted.
July 16, 2021

For real-time data and great visualization, you can't get much better

Verified User
Professional in Other
Media Production Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real-time traffic analysis.
  • Segmentation by acquisition traffic and other demographics.
  • Visualization of data.
  • Understanding custom variables for custom channels.
  • Better understanding of URL vs. Canonical URL.
  • Finding a better caching balance for page meta data.
July 16, 2021

Pros and Cons of Chartbeat

Verified User
Employee in Other
Online Media Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Chartbeat tells where the attention our stories is getting is coming from, letting us know which distribution methods are most effective for our audience and where we should invest the most time and energy.
  • Chartbeat tells us how many users are watching video on each story, which shows that having video on a story might make them spend more time on that piece of content and forces us to come up with more creative items for them to consume.
  • It tracks data in real time, something that's important in news when you have to make decisions in a fast-paced setting.
  • I wish Chartbeat had more detailed trend data, like which type of user is viewing what kind of content and for how long.
  • Sometimes I see that users are watching video on a story and that story doesn't even have a video on it, so I'm not sure what causes that. I'm sure that's just a user error.
  • I wish Chartbeat could gather the data and spit out recommendations based on trends it finds.
November 29, 2020

MyReview

Graeme Brown | TrustRadius Reviewer
Graeme Brown
Editor
Birmingham Mail (Newspapers, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User friendly
  • Always works
  • Fast
  • Ability to build dashboards including and excluding certain sections
  • Visibility of social media post (Facebook mostly) rather than just referrer
  • Improved suggestions - they can be weak
November 24, 2020

Chartbeat is the best real-time analytics tool for news organizations

JB
John Byrne
CEO (Chief Executive Officer)
Raw Story Media, Inc. (Online Media, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real time analytics.
  • Real time referral tracking.
  • Provides the ability to optimize positioning of our articles on our website.
  • Historical data is not as thorough as Google Analytics.
  • Much better real-time analysis than historical analytic analysis.
  • Could be more granular.
November 19, 2020

Why I love Chartbeat

Natalie Fahy | TrustRadius Reviewer
Natalie Fahy
Senior Editor
Reach Plc (Media Production, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real time monitoring
  • Historical data is excellent and informs our one to ones
  • The mobile app means you can monitor performance on the go
  • It would be good to separate off app traffic
  • It would be better to make it easier to build dashboards with multiple sites on

Chartbeat Scorecard Summary

What is Chartbeat?

Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged.

The vendor boasts Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and robust reporting, to help the world’s leading media organizations understand, measure, and build business value from the attention earned by their written and video content. Chartbeat offers a Mobile app, Slack integration, spike alerts, and flexible API, so that users can always be ready to take action with data at their fingertips.


Chartbeat Features

  • Supported: Real-time and historical analytics dashboards
  • Supported: Headline Testing
  • Supported: Image Testing
  • Supported: Reporting Tools
  • Supported: Raw Data Pipeline

Chartbeat Screenshots

Big Board: A favorite in newsrooms all over the world, our leaderboard-style visualization shows your top stories on your biggest, baddest screen.Real-time dashboard: Understand how your audience is connecting with your content in the moment – across platforms, channels, and devices – so you can act to optimize when trends happen.Historical Dashboard: Intuitively assess content performance, KPIs, and valuable trends over the long term.Heads Up Display: Know which homepage articles are your top performers, how stories are trending up or down in traffic, and how far visitors are scrolling down the page. Adapt the user experience accordingly, all in your normal workflow.Video Dashboard: Grasp how your video content captures viewer attention so you can capitalize on distribution opportunities.

Chartbeat Downloadables

Chartbeat Competitors

Chartbeat Pricing

Chartbeat Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

What is Chartbeat?

Chartbeat provides real-time web analytics, but is specifically designed for magazine and newspaper publishers making the switch from print to digital. The product tracks where traffic is coming from and helps maximize traffic and engagement.

What is Chartbeat's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Chartbeat?

The most common users of Chartbeat are from Enterprises and the Online Media industry.